Não se aceitam animais de estimação ou de serviço.
Valores referentes as taxas administrativas estão incluídas no momento da finalização da compra, no site do Hurb.Impostos locais, taxas de serviços e resort fees podem não estar inclusas e devem ser pagas diretamente ao hotel.
Viajante, aqui o cancelamento é GRATUITO!*
Isso mesmo: se acontecer algum imprevisto, você tem a facilidade de cancelar até duas semanas após a sua compra, sem qualquer multa ou cobrança extra.
*O cancelamento grátis é válido até 14 dias após a compra (com exceção do dia do check-in ou check-in em semanas de feriados). Após este prazo, será aplicada uma multa de 20%.
*Para semanas de feriados será cobrada multa de 50%.
*No dia do check-in ou posterior ao mesmo será cobrada multa de 100%.
*Se você optar pelos créditos para utilizar em futuras viagens, poderá efetuar o cancelamento gratuito (com exceção do dia do check-in e semanas de feriados) até a véspera do check-in - sem qualquer cobrança de multa.
Baseada em 1800 avaliações
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Hope to see you again
A nice visit the last time but was not impressed with the removal of the sand from the beach, or with the quality of the staff replacement from my last trip, but overall a great holiday again, good staff superb room with excellent maid service, Excellent location and services and a special mention to the two on shop sites a little shop that is run by fantastic people who can not do enough for you I look forward to visiting both shops again and rekindling a distant friendship
Very rude administration and bad small, dirty water
Last summer we decided to go in our usual summer holiday with friends. We always check all the reviews carefully about the place where we are planning to go. This time we done the same our tour agent describe this hotel as one of the best, with an amazing clear water, beautiful view. When we arrived the hotel didn't have the rooms we paid for. Instead of the room with 3 single bad and one room for couple, we have got one room for double size bed plus one extra bed, that we didn't need at all just to take from our space, another room was exactly the same. When we asked to gave as what we paid for, in the rude way we have been told there are not other availability. The view was not too bad, but we felt basically in the basin not in the sea. Water was very smelly and dirty. We had to take days in a roll day trips to swim in clean water. The food was very nice, a lot of nice food and professional waitress. Especially i would like to mention the waiter Serat, he made us feel always welcome in the restaurant, with a smile and a good customers service. Even the animation team was not bad. The sad thing was that they didn't focus on organizing disco in the hotel even they have a nice room for that. They mainly advised people to go somewhere else to disco, for many. I would recommend this hotel for people who are focused to eat and sleep. Who wants a passive holiday just lazy resting. I am sorry to say that but I would never go back to this hotel.
Nice October get away
Visited Crystal green bay October 2019 check in wasn't smooth although only 6 people checked in at the same time, there was a lot of guest complaining. The room we was given in the main hotel was very very basic with bunk beds also in the room and a very small bathroom there is no way 5 star hotel. Entertainment wasnt the best (maybe just the time of year) negatives out the way, the bay where the hotel is situated is superb the pier sunbeds are great some good water sports too boat trip was OK but you anchor up at some very random places. Food was OK again not 5 star quality snack bar in the afternoon was probably the best we had no issues with any staff all polite and friendly the bar of a night had some big queues although hotel was quite empty. I really didn't want to give any negative feedback on the hotel it does need a refurb and update. Wouldn't say I'll never go back if just for the views of the bay and calmness. I really hope they spend some money on hotel and the rooms it deserves it. All in all it was a great break so thank you to all the hard working staff
It’s my first holiday on my own and the hotel and all the staff are so friendly and professional, I would definitely recommend to try the hotel for yourself xx Even though it was my birthday the staff amazing and wonderful xx
We are still here and going into our second week and this is an honest review as we see it. The hotels setting is amazing, green and lush with incredible views and clean sea. The rooms are compact - balcony tiny - but very clean. Food is good but a la carte let’s it down due to being rushed and service. The whole resort is quite small which we liked but there is no sense of welcoming. The bar staff are helpful as are some of the waiters however this place is not five star. There is no attention to detail let alone holiday makers. I feel like I’m in the way !! The animation team are trying hard but with little or no equipment - the only volleyball has gone missing several times! There appears to be no leadership anywhere and one waiting manager spends his time chatting to young ladies rather than worrying about his other guests. Although we are relaxed and enjoying the sunshine it’s such a disappointment that this hotel doesn’t offer the basics of hospitality - looking after its guests in the old fashioned way of being nice.