Informações do estabelecimento
Saída até: 11:00
29505 Agoura Road, Agoura Hills, California, CA, 91301, United States of America - Agoura Hills, California - Estados Unidos - 91301
Comodidades do estabelecimento
Saída até: 11:00
Avaliação dos hóspedes
Pontuação dos viajantes
Perfil dos viajantes
Viagem a sós
Viagem com amigos
Resumo das pontuações
Qualidade do sono
Horrible Management- Items left behind but only return half of it.
Avaliou em 15 de setembro de 2022
I had stayed here for one night when I got home and realized that I forgot my makeup pouch in the room. Unfortunately it took them a day to found a pouch, there were 10 items in the pouch and they were mostly brand new but it was returned to me only 5 old items and also I had to pay for shipping. I felt those returned items could have been contaminated and I don't feel safe to use them. I talked to the PM manager and he wont do anything to compromised the lost of my personal belonging. He clearly said that hotel will not responsible what left behind the room. However, why there were returned half of them so where were the rest go?? Good thing they were not anything valuable, memorable items. Sadly, I will not returned to this hotel and Marriott as a whole due to very bad customer service and unprofessional.
Beautiful hotel but stay away from the animal shelter side
Avaliou em 17 de julho de 2022
I truly wanted to rave about my stay and I don’t like giving poor reviews but if I didn’t then I wouldn’t be doing a service to travelers. I was very disappointed with a few issues that occurred but I also have to say it’s a beautiful hotel. The bar and pool areas are great. The staff was very pleasant as well. The decor was beautiful and modern. My room was really nice too. My bed was comfortable and the bathroom was a good size. One of my issues was where my room was situated at this hotel. I was in room that faced the animal shelter that was right next door. The dogs barking at 6:15am was beyond annoying. It goes on for hours. If you choose to stay at this Marriott make sure when you check in that you get a room on the other side of the hotel. My room was right above the electrical vehicle charging area and there was a door that people could go in and out. It banged so loud and hard my room shook. Lastly, you can easily hear people walking in room above. I’ve stayed at a lot of hotels and this is common but it has to be said. I didn’t get much sleep and I even wore ear plugs which didn’t help. I want to add that a few of my family members also stayed at this Marriott because we were there for a wedding. We all were very unhappy about the dogs barking so it wasn’t just me. I did stop at the front desk on my way to the wedding and discussed my issues with a nice gal who stated she was aware of the noise the animal shelter makes and would see if she could move me but the hotel was booked. I told her when I got back from the wedding I would stop at the desk and see about moving. Unfortunately I didn’t get back until very late so I just went back to my room. Another night of limited sleep and it’s disappointing. I did receive a very nice email from Jeffrey Page who is the Front Desk Supervisor. He was sympathetic to my unhappiness and said he addressed my initial review with Management. If you choose to stay at this Courtyard Marriott, ask for a room that’s as far away from the animal shelter as possible! I love dogs! I own dogs! But I don’t want to hear them barking when I’m trying to sleep.
Nice stay in a new, well-designed hotel
Avaliou em 11 de outubro de 2021
This was clearly a new property, and had lots of nice features: spacious bathrooms, comfortable bed and furnishings, good HVAC control, and chargers for an Electric Vehicle. Everything was clean, modern, and comfortable. Friendly service throughout. Great stay.
Avaliou em 8 de junho de 2021
This is a beautiful hotel. We were in town for a wedding in the Malibu area and this was a great location for us. Close to highway, restaurants and hiking. The bar area wasn't open due to COVID (bummer) but otherwise it was a great stay. We would look to book again if needed.
Brand New hotel with greAt amenities.
Avaliou em 19 de novembro de 2020
I had to stay here for a business trip and couldn’t be more happy with this place. Brand new hotel with all the amenities. Nice pool area and great meeting rooms. Staff is friendly. Highly recommend. Didn’t feel like I was at a Courtyard Marriott.