Yu Kiroro
Mais detalhes
Fique mais perto de ganhar 1 diária grátis com esta reserva!
Saber mais12
Suíte, 2 quartos
Máx. 6 adultos
7
Suíte, 1 quarto
Máx. 4 adultos
7
Quarto luxo, 3 quartos
Máx. 8 adultos
6
Quarto superior, 2 quartos
Máx. 6 adultos
12
Quarto superior, 3 quartos
Máx. 8 adultos
6
Suíte, 3 quartos
Máx. 8 adultos
7
Quarto luxo, 2 quartos
Máx. 6 adultos
Informações do estabelecimento
Saída até: 10:00
Tokiwa 128-9 Yoichi - Akaigawa, Hokkaido - Japão - 046-0571
Comodidades do estabelecimento
Saída até: 10:00
Avaliação dos hóspedes
TripAdvisor
Pontuação dos viajantes
Excelente
37
Muito Bom
7
Bom
3
Razoável
4
Ruim
3
Perfil dos viajantes
Negócios
0
Romântica
3
Viagem a sós
0
Família
19
Viagem com amigos
7
Resumo das pontuações
Atendimento
Custo-benefício
Limpeza
Localização
Qualidade do sono
Quartos
Yu Kiroro
Avaliou em 12 de março de 2023
We had a great stay at Yu Kiroro. Thanks for the great week. Snow was amazing. The employees at Yu Kiroro were super friendly and helpful. Great service. Food was excellent. Also a good selection of wine. Indoor Outdoor Onsen and lots of more offers
Johannes A
We will be back!
Avaliou em 7 de março de 2023
We were attracted to Yu Kiroro because of their serviced apartments as it would give our group of six the opportunity to gather together in the comfort and privacy of our own living room. What worked: - Spacious, well appointed and tastefully designed apartments with requisite creature comforts to make this a home away from home. The apartments that we stayed in also had lovely views of the ski resort. - The in-house public onsen has both indoor and outdoor pools with full bathing amenities provided. If public bathing isn't your thing there is also a private onsen which comes at an added cost to book. Onsen access is limited to in-house guests only, and it was clean and well maintained during our stay. - The one and only restaurant Yukashi was very good, particularly their Western menu. The Japanese menu was decent but not outstanding like the Western one. - Guest Experience Manager Allan deserves special mention for living up to his job title! We were initially given the wrong apartment when we checked in through no fault of the operations staff at Yu Kiroro, as the main issue lay with their booking website. Allan was quick to offer us a stop-gap solution until the apartment that we wanted freed up. He showed empathy for our situation and speedily offered a service recovery solution that was thoughtful and helped allay our initial disappointment. - Easy access to Kiroro Ski Resort which was amazing with the snow gods delivering lots of powder during our stay. With fast, well maintained and covered chairlifts, we were able to get around efficiently and warmly, except for a few ancient 2-seater open chairlifts. Courses were well groomed and resort F&B options were good with a variety of local and western restaurants. What didn’t work: - Yu Kiroro is NOT Ski-in and Ski-out. There is a Gondola that takes guests to Kiroro Ski Resort which is less than a 100m from the Ski Valet, however, there is no gradient to speak of so snowboarders are better off walking to the Gondola Building and skiers should be prepared for a workout especially when there’s lots of snow. Additionally, the Gondola has limited operating hours in the morning only, making it a one-way ride. - To return, the 1km long Gateway Course leads straight back to the Ski Valet but as it is 90% flat snowboarders are better off walking. My skiing friends didn’t have an easy time either as the snow conditions on the course made it challenging for them too. So it really isn’t Ski-in and Ski-out but Suffer-in and Suffer-out. - Yu Kiroro’s “Ski Valet” is a lofty concept but is in reality a ski storage area. Services only extend to helping guests store and take out equipment each day, and does not include returning rental equipment back to the Mountain Centre. During the time we were there only one poor staff managed the Ski Valet and was understandably overwhelmed even though he put his best foot forward. Over time more staff were assigned to help during peak hours, but expect this issue to continue given the severe staff shortage across ski resorts in Japan. - Only one in-house restaurant is available, which means having to book in advance or risk not having anything to eat if you’re tardy. Other supplementary F&B options included pre-packed groceries to cook with, Bento Boxes and access to Club Med restaurants at a hefty cost. - With no local ski village to speak of, guests are beholden to Yu Kiroro and neighbouring Club Med (with limited access) for apres-ski. Yu Kiroro would better suit travellers who enjoy a quieter, more grown up and self-contained accommodation option. If you’re looking for an all inclusive, minimal effort holiday with the option to jettison your children go to Club Med. The workaround to Yu Kiroro’s limitations is to manage your expectations of what Yu Kiroro is, as well as what it isn’t. We opted to rent cars which meant not having to be held hostage to the resort bus or suffer from a lack of dining options. Otaru is only a 40 min drive away and we drove in daily for dinner and to pick up groceries and other conveniences.
kkC7828IE
Over priced, empty / lacking in atmosphere, mediocre food
Avaliou em 19 de fevereiro de 2023
Yu Kiroro is an eye-wateringly expensive hotel at the base of the Kiroro ski field. It looks good from the outside and the rooms are well appointed but it has no atmosphere and the food is poor. Kiroro skifield says that it was voted best skifield in Japan in 2022 but I expect that simply means it is full of pretentious poseurs at the Club Med because best skifield it demonstrably is not. It does have good snow but the tree runs that are open are pathetic. Unless you come for the back country touring you should go elsewhere - eg. Rusutsu and Niseko have far better on and off piste skiing, have far better family facilities, and much more reasonable accommodation (and in Niseko, a variety of outside restaurants)
Otakou
Fun holiday
Avaliou em 17 de fevereiro de 2023
Visited YuKiroro on my birthday. The staff at Yukashi surprised us with birthday cake and even the manager sing happy birthday to me. My family enjoyed the steaks and the lobster pasta. There is a kitchen inside our room and the king bed is huge. The Ski out gondola is not working but there is a bus every 30mins so it was all good. Ski in was fun a bit flat but we are laughing all the way down with my sister. All the staff are very friendly and smile all the time to us.
maria0208
Excellent service and good value for family
Avaliou em 17 de fevereiro de 2023
We arrived in Kiroro from Tokyo as we wanted to enjoy some family time in the snow. Our decission was confirmed to be correct. Great modern Room (could do with more storage in winter) Outstanding Lobster Linguine, Hokkaido Steak and Panzerotti Staff very warm, friendly and welcoming
Geoscheidt