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Very unhappy with the way we were treated by this hotel chain
Avaliou em 16 de Outubro de 2015
In September we were due to stay in a villa in Akyaka - we booked into the sister Hotel to this one -the deluxe but they are both owned by the same people. We arrived off a late flight in the rain to be told the knew nothing about our booking.com reservation - however after many phone calls we were showed a room. First if all there was no parking, the hotel is new and surrounded by mud and rubble, there was no zapper for the air conditioning which did not work very well, no hot water, no bottle opener in the in bar to open the cold water, I nearly broke my neck on the very very slippery bathroom floor - and then the villa rep came to tell us we could not stay in our chosen villa the following day because the ceiling had come down in the rain storm. The next morning as we checked out I told the receptionist quite categorically and showed him my paperwork that we would not be coming back on 27/09 because we would be 120 miles away. They made no offer of breakfast although we had paid for it so we had to go into town and pay for another breakfast. When we got home we found that the hotel had taken £100.38 from by bank account for the night of the 27th which I had cancelled. Booking.com refused to help, my travel company tried to rectify this by going to the hotel and still they refused to refund the money saying I should have done it in writing. How else are you supposed to cancel a booking unless it is with hotel reception. We were in a lovely little village with very sketchy internet and I felt I had done my best to cancel the booking.
So I am now £100 short because of their disorganisation. Beware.
A very special place!
Avaliou em 19 de Agosto de 2015
We stayed in the Azmakhan Lux, which is a few meters away from the original Azmakhan. It was a beautiful experience. The views over the river valley and marshes made me feel tranquil and peaceful, and the fact that you could see this view while relaxing in a clean, large pool made it all the better. The lobby and common areas were beautiful done in marble with wooden accents. The breakfast was one of the best I've ever had provided by a Turkish Hotel.....in a restaurant along the river with cool breezes and ducks as your accompaniment. The fish restaurants across the river were another highlight of staying here. The reason I cant give it five stars is that the room was very damp and had nowhere to hang anything (even towels!). The bathroom was also set up in such a way that everything got wet from the shower. That said, the value and overrall quality of the place would make me return.
Satisfactory n hotel -clean with a lovely pool
Avaliou em 7 de Julho de 2015
The highlight of the stay at the Hotel Azmakhan were the breakfasts, which are taken at the restaurant across the road. These famous fish restaurants border the river, and it is a delight to spend breakfast time, watching the fish and being entertained by the ducks, geese and kittens which abound. The swimming pool was lovely too -fed by the fresh water from the springs in the area, and there is also a fitness centre and spa, which we didn't use. One word of warning however - we were booked to stay at the Hotel Azmakhan Deluxe, which is a couple of doors down, but arrived to find that our booking had been changed ,without any notification, to the ordinary Azmakhan. It seems that they only open the Deluxe when there are enough guests to warrant it, and it was closed and shuttered when we arrived. This is not what you want to hear ,arriving at 9pm ! The manager did give us a nice room , and offered to open up the deluxe hotel 7 days later - but only staying for 10 days, it didn't seem worth the upheaval and so he charged us a slightly lower rate instead. Booking.com, were extremely good at facilitating the change of rate, as most of the staff speak little English. Als0 -the bedding could have been nicer -it was clean, but a coverlet rather than the crisp ,white top sheet, most of us expect.
Great Place to stay,
Avaliou em 20 de Maio de 2015
We stayed at this hotel for 3 nights. It was well situated for the town and especially the fish restaurants which where just over the road. What a very pleasant evening eating freshly caught fish and drink Raki. The hotel was very clean with all white towels. The maid came every day with fresh linen. They have a fitness centre, pool and Han Amen I think that is how you spell it. It where you can have a Turkish massage etc. All the rooms have balconies over looking the pool or the bay area. The hotel serves breakfast at one of the restaurants over the road. This is a real feast and keeps you going all day till evening.The cost is really affordable so why not try and go there for a few nights whilst you are on holiday in the area. We will be back and hopefully our little ginger cat will be there too.
Avaliou em 24 de Abril de 2015
our 2nd visit. very happy. great location .very efficient service. very large rooms staff very friendly. nothing is too much trouble for any of them. bar and pool great so us breakfast next to the stream feeding the ducks. will definitely come back again.