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Keeping the grands!
Avaliou em 12 de Dezembro de 2020
The room was clean, well-kept. Housekeeping did excellent job. Check-in was challenging as my reservation had been cancelled. It was not the hotel's fault but was fixed easily. When they gave me another reservation the price was higher and the front desk fixed it promptly when requested. They followed state guidelines for mask wearing and social distancing. Convenient to restaurants. Would stay there again if in the area. Husband wanted more than one coffee serving in the room.
Avaliou em 28 de Outubro de 2020
We came into town for a funeral and booked Country Inn & Suites as part of a package from an online reservation site. Unfortunately, this was during COVID. What a mistake! When we arrived there was an unmasked group of smokers on the porch right by the entrance that we had to pass to get in. Check in was fine but when the elevator opened, a man without a mask was screaming at someone on his phone so we let the cart go without us. We caught the next one and were greeted at the top by another guest without a mask. Opened the room to a musty stale smell, a light fixture had been placed over a hole that was too big and it didn’t cover, went to the window where a roach was crawling on the curtains.
Said NOPE and went down to check out, again passing another man in the hallway running between rooms unmasked.
Place appeared dingy and in poor repair and staff were not enforcing mandated masking regulations at to the time.
We went across the street, booked a suite in a clean, modern hotel for the same price.
Do yourself a favor, and possibly avoid a deadly disease, and look elsewhere for hotel accommodations near Huntsville’s airport.
The owner/manager has not called to discuss this but is using online chat/email but is not addressing the post but instead is trying to make it as if our complaint is about the size or configuration of the room. This is 100% NOT true. In fact, we booked a clean room across the street at H------ --n where the facility was clean, in good repair, smelled nice, had no signs of insect infestation, and staff were enforcing masking policies, to a room with the same configuration (2 queens and a pullout). At no time did we ever request or expect four beds in a single room.. the room smelled musty as if from mold and cigarette smoke. It did look as if some fixtures had been replaced with newer poorly fitting fixtures that did not completely cover the hole left from the old fixture. THEN there was a roach on the curtains. We spent maybe 5 minutes in the room max, did not sit on the bed or use the restroom and immediately left due to the neglected condition of the property and lack of enforcement of public safety policy endangering myself and my family.
Avaliou em 22 de Outubro de 2020
Came to a wedding in Huntsville and booked our stay
Country inn and suites . From the day I booked my room with Quincy over the phone , I felt very confident with this place already . Phoebe checked us in and made us feel at home . Very hard to travel with this pandemic and we felt safe here . Very clean and on board with all CDC guidelines the staff goes above and beyond to make sure our stay was more than great ! We will definitely be back when we visit family . Thank you Quincy and Phoebe for making our stay amazing !
Avaliou em 28 de Setembro de 2020
AC didn't cool properly even on 60F,Carpets could use a cleaning in room and hall, weird smell but room was clean and comfy. Good places to neat nearby. Others hotels nearby that I would likely try next time to compare but would try here again someday
Might be the nicest Country I've stayed in
Avaliou em 5 de Março de 2020
Comfortable, clean hotel w/ a good hot breakfast. You want to try the potatoes. The staff were all super nice and professional. My room was clean, bed comfortable and the wifi was good. I happened to be on the third floor, back of the building which overlooks a brook, nice. Maybe not much to walk to but the Walmart is only a mile away. Fridge was the quietest I've ever heard in a hotel and it worked perfectly, as did the mic. There's a nice indoor pool with tons of natural light.