Renaissance Allentown Hotel
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Informações do estabelecimento
Saída até: 11:00
12 N 7th St, Allentown, PA 18101, USA - Allentown, Pennsylvania - Estados Unidos - 18101
Comodidades do estabelecimento
Saída até: 11:00
Avaliação dos hóspedes
Pontuação dos viajantes
Perfil dos viajantes
Viagem a sós
Viagem com amigos
Resumo das pontuações
Qualidade do sono
4-star hotel with 2-star employees
Avaliou em 6 de fevereiro de 2023
I chose this hotel because I took my mom to the Journey concert at PPL Center on 2/4. I made my reservation for a king suite in NOVEMBER and requested an early check-in, but we didn’t actually arrive until 3:45pm (check-in is 4pm). I had used the Marriott app to virtually check-in, but never received my key, so we made our way to the front desk. We were told our room was not ready yet, but told us it should only be 15-20 minutes. I understand that the “early check-in” was just a request, and not guaranteed. After 30 minutes, I asked again. I was told our room wasn’t ready. I asked when it would be ready, since they told me it would only be 15-20 mins and that was over 30 minutes prior. He gave me a generic response of “housekeeping is working as fast as they can.” AFTER 5pm – OVER AN HOUR after standard check-in and almost an HOUR AND A HALF of waiting in the lobby – I AGAIN went to the front desk, where I was ignored. Wouldn’t even look at me, despite me standing there for 10 minutes. I saw a man in a suit with a nametag , so I approached him and asked if he was a manager. I explained we were waiting over an hour for our room and he went to check for us. He came back and said the room wasn’t ready but they are working on it. At this point, I had to cancel our dinner reservations (they were at 5:30 and we still had to shower and get ready). We FINALLY were assigned our room at 5:18pm – and the front desk employee apologized for our wait by comping us the breakfast the next day. If I was an hour and a half late checking out, I would be charged. Why was I not offered a partial refund? When we got to our room where there were smudges all over the window, and a personal item from the prior guest left in one of the chairs at the table. It clearly was not thoroughly cleaned. When we attempted to check-in at 3:45, someone at the front desk SHOULD have contacted housekeeping to let them know that a suite needed to be cleaned ASAP as there were customers waiting. Why isn’t this a standard practice? Since this caused us to miss our dinner reservations, we had no other option but to get dinner from the in-house restaurant. I used the Marriot app to order food for pickup. It gave me the option to pick up “ASAP – 30 minutes” so I headed to there 30 mins later to pick up our dinner. The hostess looked at me like I was crazy when I told her that I placed an order on the app. She told me they disabled online ordering so they didn’t get the order. Why was I able to place an order via the app if this was the case? She also said, very rudely, that she could take my order now but it would be “at LEAST” an hour to get our food. We weren’t able to have dinner before the concert. The next morning, we ventured to get our comped breakfast. The host seemed annoyed that we needed a table, because there weren’t any clean ones (despite it being slow) and he had to clean one himself. When we followed him to our table, a waitress (blonde hair) stopped him and started complaining (while we were standing there waiting to sit down). When they finished their conversation, they both walked away. We were not told “you can make a plate now” or who our server was or anything. We waited a few moments, and no one came over, so we just went to the buffet. I am so happy it was comped because the normal price was $22/each and it was terrible - nothing worth the cost. We had to ask for coffee, and THEN had to ask for sugar and creamer. It was the worst coffee we’ve ever had. There were also no drinks. Why have a breakfast buffet and not have coffee and juices out for customers to help themselves? The waitress that was complaining to the host kept arguing with another waitress, and the host was arguing with the chef. It was so uncomfortable. We decided to make coffee in the room, but there was only one cup, and expired creamer. After paying almost $500 for a room for ONE night, you are also expected to pay for parking! Never again.
Good Hotel in Allentown
Avaliou em 23 de janeiro de 2023
Interesting that you need a keycard (the same one) to enter the elevator and to enter the door that goes to the hallway to your room. Enjoyed that it was connected to the PPL center underground. Area has a decent amount of walkable food - Tim Hortons, Starbucks, etc.
Perfect Location in Allentown PA
Avaliou em 23 de dezembro de 2022
quick overnight for my wife and I Hotel dead in center of downtown Nice restuarant Clean bright property we have been the twice in the last few months Rooms are u to date and comfortable Ok club room open 24 hours
Lovely hotel, great location and fabulous staff.
Avaliou em 6 de novembro de 2022
Clean!! Wonderful staff and the location is in the heart of Allentown. Our accommodations were very comfortable. We have stayed here for the past 8 years when traveling to Allentown. Other hotels in the area are less expensive but as they say “you get what you pay for” we will be back ❤️
Potential To Be Even Better
Avaliou em 19 de setembro de 2022
They have a limited number of connecting rooms (King/Twin). The rooms are newly remodeled, but I personally found the set up not to my taste. Finding the hotel parking will be daunting. I recalled that the entrance to the parking (to the hockey stadium) was the hotel parking as well. The parking garage entrance is on Linden, I recalled. However, one should call the hotel ahead of time to confirm. My recollection was that I had to pull a ticket to enter and parked on the second floor. There is an elevator to go to the hotel from the parking garage. Follow the directions. It will be a maze within the center, but if one looks around, one will find the elevator that will take one from the 1st floor to the basement to reach the hotel. I believe that the elevator was somewhat hidden as one would walk pass it if one is focusing on following the signage to the hotel. The severe lack of signage for the elevator could be very frustrating for would be guests. It took me quite a bit to find the hotel parking as well as the elevator that take one from the 1st floor to the basement to walk to the hotel entrance. There is really no need to take any luggage up or down the stairs as all public places should be ADA compliance. The lack of signage for the hotel parking entrance and the elevator that take one from the 1st floor to the basement walkway were probably the source of much of the frustration of the guests. I mean, who wants an angry guest even before one even reached the front desk? Perhaps these issues have been fixed by the time of this review. The breakfast at the restaurant was decent, but slow. There were only three to four tables, including ours, at the time, but breakfast took about half an hour before the food arrived at our table. The wait staff was pleasant, but again, it took awhile for the staff to take our orders even though there weren’t that many people there. The areas around the hotel appeared to be on the rough side, especially when one is driving around at 10 p.m. trying to find the hotel and the hotel parking.