Avaliação dos hóspedes
Pontuação dos viajantes
Perfil dos viajantes
Viagem a sós
Viagem com amigos
Resumo das pontuações
Qualidade do sono
Great spa poor food service and bar manager
Avaliou em 14 de Outubro de 2021
The spa was a lovely experience. Everyone was professional nice and welcoming. We had a spa deal plus paid another £123 for extra treatments so £400 in all for the two of us.
The deal included champagne and lunch or afternoon tea. We opted for lunch. Which was a sandwich and crisps. The bar manager was rude and dismissive of us (it was my daughters 21st birthday so that was upsetting) and made it clear that what we got was just a glass of Prosecco and the sandwich. He embarrassed us by saying this loudly to the other bar member about what we were entitled to and was rude to us too.
Bridal Shower - Private Party
Avaliou em 13 de Outubro de 2021
We planned a last minute Bridal Shower weekend with the Berystede for 14 guests.
From making the arrangements with Vicky in the special events team to our day of departure we all had a lovely time.
The only minor issue we came across was our Afternoon Tea was served a tad later than initially planned for our event. Yet Chris who oversaw our event for the weekend did his best to quickly rectify this.
The staff members who assisted us throughout the weekend, were professional, polite and a true asset to the hotel. Apologies we cannot remember everyone's names. Chris, Vicky and the gentleman overseeing the bar on Saturday were all brilliant in terms of communication.
The Berystede is nestled away in a residential and quiet part of Ascot. Perfect traveling distance to the train station and main high street.
Overall the hotel served us well, hosting us for a buffet dinner, breakfast, afternoon tea and a private 3 course meal.
The Spa facilities are not to be missed. Treatments were great!
The only slight negatives would be that some of the bedrooms are rather small and feel overcrowded with furniture. In some of the corridors there is some general wear and tear which could be fixed. The day we checked out there was a wedding, conference and our private party plus general residents. It may be worth doing a separate checkout for the conference and wedding guests to ease congestion. Following this the layout of the breakfast set up may need revisiting for busier event weekends as this was highly congested at times.
A solid four star hotel experience, with great potential.
Avaliou em 11 de Outubro de 2021
We stayed here a day after getting married elsewhere as we was looking for a relaxing spa break before heading home. Despite some of the other reviews here we couldn’t find fault . We arrived before the room was ready so headed down to spa, we hadn’t called ahead to make any treatment bookings but they was able to squeeze us both in at short notice. The spa area and treatments where both to our satisfaction. Later on in the evening we enjoyed a lovely 3 course meal and wine which was reasonably price and well put together. We both slept really well and the bed was comfy. Breakfast was well cooked and self serve , it did get busy but was amble food at all times . Overall it served us well for what we wanted , like anywhere im sure if you look hard enough you will find fault with anything
Last minute much needed break. Lovely surroundings, staff helpful and professional.
Avaliou em 11 de Outubro de 2021
Room was ok. staff nice, Food was ok, but samey, which they said was due to covid-
Surroundings was good for me as needed a quiet break away after dealing with bereavement.
Spa was very good until i had an accident in the sauna, due to rough material they used on bench which was like rough sandpaper. Would be a good idea to have a warning sign put up. Staff did incident report. Just disappointed that no follow up was made with me. Or even offer a discount on next stay would have been nice as a goodwill gesture. As when i got home was still in some pain for a few days. which is why they got a 3 star.
VERY DISAPPOINTING EXPERIENCE
Avaliou em 5 de Outubro de 2021
My Husband and I booked in for a much needed overnight stay for relaxation and my Birthday.
What an utter disappointment. MacDonald Berystede Hotel & Spa certainly is not a 4 star experience. The website is misleading and falls short in pretty much all areas.
On arrival, we were greeted by friendly staff, however, our side of the desk was covered in a thick coating of dust. Hardly a good first impression. As we were keen to get to the Spa, I asked whether the robe and slippers were in our rooms or whether we needed to arrive dressed and collect them at the Spa. The receptionist didn't know.
We arrived at our room. Unimpressed. Lacking in attention to detail.
One key didn't work
Carpet felt weathered and dirty
Window was covered in cobwebs on the outside
No pen (which we actually needed)
A bit had fallen off the tap for the shower
No slippers or Robe (pretty basic for a spa)
We went down to the Spa. When I asked about the Robe & Slippers, I was told that since we were not booked in for a treatment, we didn't get any. However, we were then offered slippers. Staff not friendly.
Changing rooms were quite basic. The Spa looked quite respectable, however,
(in the Thermal Spa, the Salt Room and the Steam Room didn't work properly. A member told us that they hadn't been working for 2 weeks)
There was no water machine in the Thermal Spa, just a tap.
We showered in our room. Not much power in the shower.
We had been asked during the booking process whether there were any dietary requirements. I let them know that my Husband is a Pescetarian. The receptionist took the trouble at check-in to check on this. However, when we arrived at the Restaurant, there was one fish dish which wasn't that appealing to my Husband but when he ordered it (through lack of choice) we were told that it was no longer available. Overall the staff though pleasant, didn't seem very knowledgeable about the dishes.
Next morning at breakfast, we were sat at a dirty booth. Hair and crumbs. When pointed out, staff were apologetic and quick to clean it but it just shouldn't have happened. Also, no butter on the table the coffee wasn't very good.
Back to our room. I expected to find crisp, fresh, white sheets to sleep on when I got into bed. Instead, the sheets felt old or cheap and I woke up in the morning covered in fluff.
We requested a double room and bed and instead got two single beds shoved together which was uncomfortable whenever I rolled into the divide during the night. Also, the mattress was soft. Not a good, solid night's sleep.
Frankly, I couldn't wait to leave and get on with enjoying my Birthday somewhere else.
On checkout, I was asked whether everything was alright. At that point, I said, actually no but only got as far as mentioning the bed when I was met with hostility and sarcasm. I was asked what time I had arrived and told that I had all that time to mention the bed. I pointed out that I wasn't aware that I needed to check the bed and obviously didn't know until I tried to sleep in it at night. I was then told that I should have called reception and they would have come in and either changed the beds or I could have changed rooms. Really? in the middle of the night in my night clothes and for a one night stay. How about they just deliver on their 4 star claim.
I was so exhausted by the whole experience, I decided to just leave it there with this woman as it seemed pointless.
Our stay was neither relaxing nor pleasing. I would only recommend that you DON'T stay there and needless would never revisit.