Avaliação dos hóspedes
Pontuação dos viajantes
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Viagem a sós
Viagem com amigos
Resumo das pontuações
Qualidade do sono
Hotel de razoável. Cobram o café separado. Quarto com 2 camas de solteiro e café o preço ficou em 90,00 GBP a diária.
Avaliou em 30 de Agosto de 2014
É um hotel que fica perto da rodovia, o que facilita o acesso. Cobram o Wi-fi, o que é ruim. Além disso, cobram separado o café da manhã. O atendimento no restaurante não é dos melhores. Atendentes da portaria são atenciosos e prestativos.
AVOID! Overpriced, poor quality food, slow service, poor and minimal housekeeping
Avaliou em 7 de Outubro de 2021
My company had paid for myself and peers to stay for two weeks. I stayed continually through the weekend whilst others did not.
Where do I start with this?
Let’s talk about food.
Our company pays a food allowance and week 1 we were given one price and week 2 a different price. As I write this review towards the end of my week, I still don’t know if I owe anything.
However, the food prices and drinks prices are ludicrous. £12.95 for what appears to be a frozen pizza, £20.95 for a sirloin steak that appears to be Morrison’s cheap range steak, and very thin.
A bottle of beer was about £4.95 each and if you fancied a nice double pink gin and tonic, it was in excess of £10.
The menu was very limited, highly priced, but the food quality was relatively poor.
The breakfast is cooked in bulk, left under warm bulbs for every person to walk by and breathed on by the many who were getting their breakfast.
I found it rude and insulting when breakfast staff were clearing a plate, leaning over my food without even a polite “excuse me”.
They also add 10% tip automatically for EVERY ITEM and you have to request it to be removed.
A tip should be voluntarily and not asked for!
The service was slow. A tall tanned chap had to be asked every night to get our drinks despite using their “sophisticated” electronic ordering system.
In fact, unless it was the duty manager serving food and drinks, everything was delayed or in limbo.
Housekeeping is absolutely disgusting! I was told my bed was changed on a Thursday when in fact it was changed just two days before I leave after MULTIPLE requests. I know this, due to a tea stain from a small spillage. Effectively I was lied to several times.
I reported a blown bulb several times and took several days to resolve.
The bathroom fan does not work and I was worried about the steam from shower setting off alarms. I was advised that they would silent their first silent 2 minute alarm (that allows them to investigate) unless I hit a fire point in case of an actual fire.
This I take was for their convenience as it certainly is not Health and Safety!!!
I could see where they did not hoover and they certainly did not clean the sink or bowl, as my grooming items were left in exact same place.
Kyle the duty manager, Daphne and Irena were pleasant staff and ensured everything ran smoothly.
All other staff looked lost, disinterested and not wanting to help.
On the whole, I would not want to stay here again for the reasons aforementioned.
For the same price as one drink and a main course, I was able to have a starter, main, dessert and drink (without any offers applied) over the road at the Harvester.
Unless they seriously revamp the hotel, seriously revamp the menu, and get better chefs, other than microwave chefs, all I foresee are complaints and poor service.
Worst Hotel Stay I have had!!!!
Avaliou em 29 de Setembro de 2021
Worst hotel stay I have ever had
The bedroom was filthy not hoovered or cleaned. Dirty bedding blood stains on the walls
Breakfast was a joke. No breakfast menu on the tables no choice of eggs or any other choice to be frank
Orange just had dead flies floating in it
Rude General Manager Mr Chris Ross. Walk around blanking customers because we dared to complain that room was dirty shame on You…
We stayed three night and had to make do with same dirty bedding as it was never changed
I would not recommend anyone or even dog to stay at this Hotel
I have stayed in over a 100 holiday inns around the world and this is no holiday in. Rude staff rude managers
Disgraceful Bedrooms absolutely filthy
About what you'd expect from a Holiday Inn in Ashford, but staff are exceptional.
Avaliou em 1 de Setembro de 2021
Rooms fairly big, well decorated, clean.
Restaurant a bit lifeless, but food was good.
Staff were excellent, on what was clearly a very busy weekend and challenging for various reasons they were always lovely and happy to help.
Carly on reception was an absolute star, not only was she friendly at check in, but she helped reunite me with some clothes I rather stupidly left in the room the day before.
Would stay again if I needed to.
Avaliou em 31 de Agosto de 2021
Room was ok, it was sold as an executive room but there was very little difference to a normal room. It was clean and room temperature was ok. WHY is there only one armchair in a room for 2 people???? Tried to eat in the on-site restaurant, Waited for nearly 10 minutes before we were invited to sit down, another 10 minutes and we were asked to move from our table for 2 to an adjacent table for 4? Restaurant was chilly and cheer-less. There were 2 other couples in the restaurant who had been there since 6.30pm, it was now approaching 7.30 and they were still waiting for food. We eventually managed to get the attention of the sole member of staff and asked for a menu, we were then told be had to use a phone app to order. Neither of us had brought our phone from the room so we decided the Harvester opposite was a better option and left. We had intended to eat breakfast at Holiday inn but based on our poor experience ate breakfast at Harvester (very good food and considerably cheaper!
Sleep: mattress needs replacing, lumpy and too soft. Nowhere near as good as Premier inn. Will not book again