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Avaliou em 8 de Dezembro de 2017
Decepcionante nossa experiencia neste hotel. O quarto é razoável, pecando só no carpete com cheiro ruim e aspecto de sujo. O pior é o café da manha, simplesmente horrível, combinando com a decoraçao, de péssimo gosto. Se tiver outra opção, fuja do Gateway.
Quick stopover arriving in Auckland
Avaliou em 29 de Maio de 2021
We were very impressed with this little hotel. Great service from the moment we arrived until the moment we checked out. Our room was very comfortable and the bed was one of the best I have slept in. Felt and looked very clean. Breakfast was delicious and a great variety.
Avaliou em 21 de Março de 2021
My bf and I stayed here from the 6 Feb to the 14 Feb, believe me i will never forget the following people Tanika, Angela and Pauline, i love yous so much!! You were all so welcoming, warm and friendly it almost made us feel as if we didn't have a home to go to that's how pleasantly happy we were and it was funny everytime we heard the cleaning happening in the hallway i would come out just to say hi. People don't appreciate how much work it takes and effort put in to change bedsheets, do a room up etc, kudos to you botj beautiful ladies always know we appreciate you both and thank you for making us feel at home Angela and Pauline. Tanika you completely assisted us in everything we needed, i gave feedback to you and you made it a positive thing showing your professionalism and i thank you for this, trust me if it was anyone else i would complain but because it was you at reception, i saw you as a lovely individual just doing her job and i appreciate your hard work also. All you ladies are a blessing to this hotel and only due to you 3 we will always be returning here. We are the couple who had the apples and brownie and the loud girl who always spoke to yous everyday lol! Great service and best stay first visit and no regrets at all, the only regret is we made a stupid decision to go to Kiwi Hotel down the road who were completely appalling, curtains torn, messed up room, everything was old and rusty if you broke anything your bond is gone basically. Thank you for making our stay enjoyable, we will be back but definitely could we get the big room with a kitchen. Thanks heaps ladies and keep up the fantastic work, Kina and Walter will be back soon 😁
Unprofessional and unheigenic
Avaliou em 10 de Novembro de 2020
On the Saturday 26th September 2020. My self, wife, 12 month old
daughter, sister and 3 year old nephew stayed at one of your hotels
(Airport Gateway Hotel Auckland) . We were disappointed as soon as we
arrived for check-in when we had to wait 15 minutes at the reception
for someone to turn up.
An hour into our stay music was played loudly from our neighbouring
rooms and people were drinking from their cars outside our room. This
made it difficult for our kids to sleep.
While checking up on our daughter, we found a bed bug next to her
face! (See attached photo proof of this) The big one looked swollen
and full of blood, us believing it was fresh from biting my daughter.
While looking for other bedbugs we found two blood spots at the foot
of the bed sheets. This is disgusting and very unhygienic.
My wife then went to reception to explain our issues and the man on
the desk offered us a different room, she didn’t receive any apology.
We obviously declined this offer, if one of the rooms has bedbugs it’s
likely multiple rooms do as they spread extremely easily (my wife
works in a hotel so is aware of how bedbugs spread)
Then I went to reception to ask for a refund, and if they could call
another hotel to book us in for the night at this stage it was
11.30pm. I still didn’t receive an apology but got told all other
hotels were booked. The man kept repeating how they cleaned the rooms
everyday and instead for us to be moved into another room which we
didn’t want to do.
As we packed our things and got ready to leave. We received a call
from the reception that they can rebook us for the hotel next door but
we had already made the decision to go home. We noticed my sister's
room had a paper towel crammed into the door latch hole (so the door
can be pushed in while locked) . We think people do this to break into
rooms which made us feel even more uncomfortable and uneasy for
ourselves if we stayed, and future guests.
We are very disappointed with how the situation was dealt with and
that we had to cut our holiday short by a few days and drove back home
to Rotorua after midnight which was a 3 and a half hour drive with two
frustrated kids. When we got home we had to clean our clothes, get our
car professionally cleaned to ensure we don’t spread the bugs back
home. Which was a hassle and overall a very unpleasant experience. Proof of photos taken and can be attached
Avoid like the Plague
Avaliou em 3 de Novembro de 2020
My husband and I were treated appallingly when we arrived on the evening of our honeymoon. The front desk worker was rude and hostile. We asked for dinner options, and she directed us to the restaurant, only to be told by the restaurant staff that the kitchen was closed. It was like a scene from Fawlty Towers. I would have laughed if I wasn't tired, hungry, and just wanting a decent meal.
We had to catch a taxi to the nearest BP petrol station to buy some pies for supper.
After minimal sleep, I was reluctant to deal with the front desk staff, but thankfully a young woman at the front desk was friendly,professional and helpful.
Apart from one decent staff member, avoid this hotel at all times.