Apenas são permitidos animais de serviço.
Valores referentes as taxas administrativas estão incluídas no momento da finalização da compra, no site do Hurb.Impostos locais, taxas de serviços e resort fees podem não estar inclusas e devem ser pagas diretamente ao hotel.
Viajante, aqui o cancelamento é GRATUITO!*
Isso mesmo: se acontecer algum imprevisto, você tem a facilidade de cancelar até duas semanas após a sua compra, sem qualquer multa ou cobrança extra.
*O cancelamento grátis é válido até 14 dias após a compra (com exceção do dia do check-in ou check-in em semanas de feriados). Após este prazo, será aplicada uma multa de 20%.
*Para semanas de feriados será cobrada multa de 50%.
*No dia do check-in ou posterior ao mesmo será cobrada multa de 100%.
*Se você optar pelos créditos para utilizar em futuras viagens, poderá efetuar o cancelamento gratuito (com exceção do dia do check-in e semanas de feriados) até a véspera do check-in - sem qualquer cobrança de multa.
Baseada em 240 avaliações
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Resumo das pontuações
Stayed at this hotel and was charged $500 two days later for a SMOKING FEE? We never received a call, email, or notification of this. My husband and I were the only people in the room and I know for a fact that smoking in the room never happened!! Upon calling the front desk, the lady who answered the phone was rude and of no help and would not connect us to management. Called for 2 days before we could get a manager on the phone that said she would refund half of the fee but that she couldn’t rent out the room for 2 days because of the smell. WHAT SMELL?! First of all, you sign a paper stating that the hotel can charge you $250 for smoking in the room, not $500. She made it seem as if they are doing us a favor by refunding half of the fee, when they over charged in the first place. Second of all, they can’t provide any proof, an incident report, or provide the process (if any) that a supervisor even went through to determine there was smoking in the room. Do NOT stay here. Horrible customer service. Seems like they are trying to make extra money by scamming others. We still have yet to have the fee reversed and will take legal action if needed. PLEASE, save yourself and stay anywhere else.
Sent here from Hotel Indigo
The hotel was clean and comfortable after a long day of travel. We loved that they had a coffee maker, microwave, and refrigerator in every room. Lucero was the highlight. She is personable and accommodating and she made the day of every person standing in line! Including ours after a long day of travel. Thank you.
Excellent service, even without having stayed at the hotel
For personal reasons, I had to cancel my trip to Austin and my stay at the Holiday Inn. After messages exchanged with Mr. Jason, I had my case resolved quickly and attentively. I hope to return to the city soon and have the chance to enjoy the hospitality of this establishment as well as its friendly staff.
Nice and reasonably priced hotel near UT
Spacious room and appointed well. Comfortable bed. Clean hotel with nice pool area and gym. Near UT Austin and the price is right. Breakfast is like many budget hotels but does the trick. Lots of other budget hotels nearby and is a good choice.
Loud Music Venue Right Out the window
Would be a great place except for the outside live music venue right out the window. So if you want to sleep before 2am do not stay here. Otherwise great new big rooms and great location except if you want to sleep.