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**Localização Do Estabelecimento**.Ao alojar-se Holiday Inn Reading M4 Jct 10 em Reading, ficará no centro financeiro, a 10 minutos de carro de Hospital Royal Berkshire e de Oracle. Este hotel de 4 estrelas está a 17,9 km (11,1 mi) de Ascot Racecourse e a 5,6 km (3,5 mi) de University...
Mais sobre o hotel**Localização Do Estabelecimento**.Ao alojar-se Holiday Inn Reading M4 Jct 10 em Reading, ficará no centro financeiro, a 10 minutos de carro de Hospital Royal Berkshire e de Oracle. Este hotel de 4 estrelas está a 17,9 km (11,1 mi) de Ascot Racecourse e a 5,6 km (3,5 mi) de University of Reading. As distâncias são apresentadas à 0,1 milha e ao quilómetro mais próximo. .Dinton Pastures Country Park - 1,9 km/1,2 mi University of Reading - 4,7 km/2,9 mi Wokingham Baptist Church - 4,8 km/3 mi Thames Valley Park - 5,1 km/3,2 mi Hospital Royal Berkshire - 6 km/3,8 mi Sede da Microsoft no Reino Unido - 6,3 km/3,9 mi Museum of English Rural Life - 6,3 km/3,9 mi Reading College \- 6,4 km/4 mi Wokingham Town Hall - 6,9 km/4,3 mi Reading Abbey Ruins - 7,2 km/4,5 mi Progress Theatre - 7,3 km/4,5 mi Reading Central Library - 7,4 km/4,6 mi John Lewis Reading - 7,6 km/4,7 mi Oracle - 7,6 km/4,7 mi Museum of Reading - 7,7 km/4,8 mi .O aeroporto preferencial para Holiday Inn Reading M4 Jct 10 é o de Londres (LHR-Heathrow) - 39 km/24,3 mi. **Quartos**.Sinta-se em casa num dos 174 quartos com ar condicionado, um frigorífico e um televisor de ecrã plano. Assista a uma seleção de canais digitais ou ligue-se à internet com e sem fios. As casas de banho privativas dispõem de um polibã e uma banheira separados com um chuveiro fixo e artigos de higiene grátis. As comodidades incluem ainda um telefone, além de um cofre com capacidade para um portátil e de uma mesa de escritório.**Refeições**.Termine o dia com uma bebida refrescante no bar/lounge. O hotel serve pequeno- almoços tipo inglês durante a semana entre as 6:30 e as 10:00 e aos fins de semana entre as 7:30 e as 11:00, mediante uma sobretaxa.**Negócios, Outras Comodidades**.As principais comodidades incluem acesso à internet com fios grátis, um business center aberto 24 horas e registo de entrada rápido. Planeia um evento em Reading? Este hotel dispõe de uma área total de 52 metros quadrados para eventos, onde se incluem um centro de conferências. Há estacionamento grátis no local.
Valores referentes as taxas administrativas estão incluídas no momento da finalização da compra, no site do Hurb.Impostos locais, taxas de serviços e resort fees podem não estar inclusas e devem ser pagas diretamente ao hotel.
Viajante, aqui o cancelamento é GRATUITO!
* Isso mesmo: se acontecer algum imprevisto,você tem a facilidade de cancelar até duas semanas após a sua compra, sem qualquer multa ou cobrança extra.
*O cancelamento grátis é válido até 14 dias após a compra (com exceção do dia do check-in ou check-in emsemanas de feriados). Após este prazo, será aplicada uma multa de 20%.
*Para semanas de feriados será cobrada multa de 50%.
*No dia do check-in ou posterior ao mesmo será cobrada multa de 100%.
*Se você optar pelos créditos para utilizar em futuras viagens, poderá efetuar o cancelamento gratuito (com exceção do dia do check-in e semanas de feriados) até a véspera do check-in - sem qualquer cobrança de multa.
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Baseada em 1456 avaliações
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Good Stay Overall
I stayed at this hotel for about 2 weeks on a business trip. First impressions were great. Nice hotel, modern and fairly good size. One of the better Holiday Inn I have stayed at. The lobby area is well made which open into the bar followed by the restaurant. The check in took longer than I expected. The room that I stayed was quite nice but not very big. For a single occupant it was a descent size. The bathroom is not very big either. Bed was good size for one person, a TV and work area. They provide a mini refrigerator and kettle with supplies. The breakfast was a nice spread and you can also make an order from the daily menu. Overall the food was quite good when I had lunch or dinner at the hotel. I tried a few dishes and they were all quite tasty. So full marks to that. The hotel is walking distance to the bus and train station which is was convenient. However there is nothing else to do within a walking distance. The hotel is surrounded by offices. There is a WH Smith store just across the hotel so that was quite helpful when needed. The hotel has a nice pool and spa and also a gym. The staff overall was alright but I have mixed reviews about the customer service and felt it could have been better on some occasions. E.g. I asked for a small bottle of water while checking out as the WH Smith was closed. I was told it must be purchased and they could not give me one. Well after staying for about two weeks that came as a surprise. I thought it was a small request and there should not be a price tag for everything, specially something like a small bottle of water. Overall satisfied with the stay.
Very Poor Customer Service
I had booked a weekend break away with my partner as we were both celebrating our birthdays - I was celebrating my 30th! It was also the first break away as a couple since we've become parents almost 4 years ago, so you can imagine this break has been well anticipated. We wanted it to be special. The package included a night stay including breakfast and 3 course dinner. I then booked a 'Double indulgence' spa treatment for 2 people over the phone and was sent confirmation by email and text message. Our treatment was booked for 1pm on 13/03/2020 and was advised to arrive at least 15 minutes before our treatment; which we did. The lady at the reception was having difficulty finding my booking despite me showing her my confirmation email. She was trying her best and we remained very patient. Another female colleague came and the lady who was helping us asked her if she could help her find the booking. The other colleague basically said to us that it has only been booked for 1 person. When had asked why this was, her attitude was very dismissive and rude. She went on to say well there's only one person and there's nothing she can do - not even an apology! When I asked her why I would book and pay for 'Double Indulgence' package for myself only? She then replied 'Well you have not paid anything yet'. By this point my partner was extremely frustrated and demanded to speak with the manager. We waited a while for the manager to come and had to ask for her again. When she came to see us we explained the situation to her. After checking the system, she said there must have been a system error and confirmed that only 1 person was booked in. she apologised and said we could have treatments at different times. At this point, what was meant to be a relaxing spa break was now ruined. I really did not want to go ahead with the message as it would have messed up our plans for the day. I told the manager how I was feeling and told her numerous times that I do not wish to have the message. She then said 'oh you look like you want you message, just go in and let your partner decide if her wants his later. My partner had already said he did not want the treatment anymore and was extremely upset at how the situation was handled. the spa manager then said 'you do know that all it is, is 2 people in the same room together, you can't talk to each other'. I was mortified. The manager had no sympathy and was extremely patronising. We look like a very young couple but we are not and we are not stupid. We know was a Double Indulgence package is and she was very insulting! She then went on to push us by saying 'you need to let me know so I can know if I can put 2 charges through (payment)'. I felt bad and was encouraged to leave my partner take a treatment I said I did not want. She kept asking for my room number, making put that she was going to give some compensation. This was just an act! The treatment room was freezing cold and was for only 40 minutes. Very rushed and very disappointing. As soon as I stepped outside the treatment room, the therapists immediately demanded payment, as if I were going to run away. I immediately complained to the general manager who said she would get on to it right away. I had to come back and ask her several times the next day to see the progress of my complaint. All she said was 'I've taken your complaint to the manager who is currently in a meeting'. A meeting that lasts more than 4 hours? We had wanted pay to extend for an extra night but was waiting on the outcome of our complaints. There was still no response and I told the manager at reception that I would like a full refund for my treatment. The genera manager informed me that someone will be in touch today (14/03/2020) but that never happened. The spa manager also tried to make out that was receiving some sort of discount by saying 'we will only be charging you £50 although the treatment was booked for £100'. How silly is that? Why would I pay for a 2 person message for just myself? Disgusting attitude! Few other things we had to complain about during our stay: Dirty cups. Called reception numerous times. Ended up having to go down and get them ourselves. Any time we called reception to report a problem, nobody came until we went down to complain to the manager at reception I WILL NEVER COME BACK!!
Lovely but beware of mega hogging of loungers in pool area!
Just had an overnight spa stay here with three friends and it was really lovely. It is next to a train station (Winnersh Triangle) and has free parking (for guests). On the whole, staff were friendly, efficient and helpful. Rooms were clean and spacious and there was great flexibility on early check-in and late check-out, even though the hotel seemed reasonably full. Food was very good for a package and the included massage was really nice, if a bit short. Also, the treatment room walls are very thin and you can hear people next door - this might have become bothersome if we'd had a longer treatment. Overall, I think this is a great little hotel and I would possibly stay again. I have knocked off a star though because nothing seemed to be done about the hogging of lounge beds in the pool area. Both days, all the beds had a towel on them and the number of these did not tally with the number of people in there - the hotel is big on spa days and spa stays and people clearly put a towel on a bed and then go and get a treatment or do something else. This is unfair and may easily spoil your trip - we were in the pool area to swim and chatted in the water or in the sauna but if we had wanted to lie down and read there, this would only really have been possible before breakfast. Why can't there be a sign saying something like, 'After 30 minutes of unoccupied use, any towels and bags on beds will be moved to spa reception'? We weren't the only people complaining about this - please do something about it, Holiday Inn - it is unacceptable of you to foster such selfish behaviour by doing nothing about it, and it may well stop people making repeat trips or highly recommending you to others, or giving you an Excellent rating, as in our case!
Clean, comfy, relaxed atmosphere, excellent amenities & good location
Stayed here February 2019 & 2020. The rooms are clean, comfy, warm and at the weekend (when I stayed) relatively peaceful. The reception and bar area have a nice relaxed vibe, and it's obvious Blair takes pride in how the bar area is run - and he makes the best Pina Colada's and went out of his way to make us some this yeat, even though they were no longer offering them. The bar, pool, sauna and steam room are a lovely way to spend some time at a hotel which, at the weekends, costs the same as other hotels with similar bedrooms, but less amenities. The location is convenient with underground parking, as well as very easy access to the train station. My mum has also stayed here, and enjoys the weekday evenings when the sun is out and people gather in the courtyard for drinks after work - and she says the same about the quality and atmosphere of the hotel as I do.
Nice hotel. Can't ask for more except chicken portion.
Good hotel. The food was lovely and drinks a reasonable price (small chicken portion in non Indian menu set menu though). The pool could have been warmer but was ok. Friendly staff and helpful. Would use again.