Informações do estabelecimento
Saída até: 11:00
604 1/2 IAA Drive, Bloomington, Illinois, 61701, United States - Bloomington-Normal, Illinois - Estados Unidos - 61701
Comodidades do estabelecimento
Saída até: 11:00
Avaliação dos hóspedes
Pontuação dos viajantes
Perfil dos viajantes
Viagem a sós
Viagem com amigos
Resumo das pontuações
Qualidade do sono
Would not stay here again.
Avaliou em 18 de setembro de 2022
We arrived around 9 PM and the young gentleman at the desk checked us in quickly. We got to our room and found several problems. The toilet would barely flush and we assumed that it was clogged. We contacted the front desk and only the young clerk was working and I think he was overwhelmed . There was nobody else to help him and he promised to help. We finally got it to flush if you constantly held the handle down and even then it was slow. The internet didn’t work and the front desk said he called tech support. It finally started working 30 minutes before we checked out the next day. Some of the towels in the bathroom had black streaks on them . The smoke detector in our room had blue tape all over it. Outside of the hotel by the pool, there is a door marked electrical room that wasn’t even closed or locked. The room was quiet and the bed was comfortable so that was a plus. The next morning at breakfast, many of the food items were empty. The lady who was working opened up the warmers and saw they were empty and did not fill them. I realize that it was 30 minutes before they closed down the food area but there were still around 20-25 people down there including some sports teams and there was barely anything to eat. The lady working at the front desk this morning was very nice as well. If I’m in the area again, I will stay somewhere else.
Problems that management worked hard to resolve.
Avaliou em 10 de setembro de 2022
I’m giving this 4 stars up from probably a 2 or 3 because the staff was so good and accommodating. I had some fairly significant problems with my room that resulted in an embarrassed desk clerk who moved us to another room across the hall. I’m not going to post the pictures of what we experienced because I don’t want to lead people to believe that what I experienced was the rule rather than the exception. Unfortunately my second room had other problems that we talked to the clerk about when we checked out. She was nice enough to work out a room rate adjustment, despite telling her that I wasn’t looking for anything compensatory. What I will say though is the rooms are modern looking, nice televisions, comfortable bed. The humidity was out of hand though in the rooms. This is mainly due to a lack of ventilation in the bathroom. After taking a shower at night, the entire room was damp, all night long. The AC was either freezing or you were hot due to the humidity. I woke up cold and everything felt damp from the humidity. The breakfast was about what you would expect for this price range. I’m all, I would give this hotel one more stay to see if the experience was any different. The management and workers are the reason I’d give it another shot.
Avaliou em 23 de agosto de 2022
If it moved it came apart. Handles, switches etc. Bed was hard. Internet non existent. Hot water cut off. Didn't offer a discount despite all of this so definitely be more vocal than I was. I will seek other accommodations next time.
Avaliou em 2 de agosto de 2022
It was all good! Comfortable beds, clean rooms, very courteous staff, great lobby area to gather. We were a group of 6 in Bloomington for an anniversary event and to meet with each other after many, many years. We were able to get a good rate and this was a great location for the anniversary venue.
Excellent hotel and service.
Avaliou em 28 de julho de 2022
This was an outstanding hotel and the service was exceptional. The rooms were very clean and well-kept. You also are nearby many exceptional restaurants for food. The location of the hotel was excellent for our trip.