Informações do estabelecimento
Saída até: 11:00
kilometro 16.5 Barra de Navidad #5710, 48292, Puerto Vallarta, Jalisco, Mexico - Boca de Tomatlán, Jalisco - México - 48292
Comodidades do estabelecimento
Saída até: 11:00
Avaliação dos hóspedes
Pontuação dos viajantes
Perfil dos viajantes
Viagem a sós
Viagem com amigos
Resumo das pontuações
Qualidade do sono
Avaliou em 5 de setembro de 2022
Impostors! I made a reservation (from May) for August through "FIND HOTEL" platform with cancellation frame and payment until 1 day before arrival. 2 weeks after my reservation, the hotel (not the platform), without any notice or approval, charged my credit card the whole amount, although the deal was to be charged upon arrival. When I decided (by early June and within cancellation frame) to cancel my reservation (since the dates did not suit me) I asked the platform to refund the payment. This is when the adventure begun! The platform informed me that the charge was not made by them, but by the hotel directly and that they would inform the hotel owner to proceed to refund. After weeks and several emails from me and the platform to the hotel...a guy named Fransisco showed up and replied that he couldn't refund the payment to my credit card, since he didn't know how to do it (!!!!....although he very well knew how to charge my credit card 3 months earlier). So I gave him my bank details to make a bank transfer. 10 days passed still no sign of refunding! After that I realised that I had to deal with impostors providing all kinds of excuses so as to avoid refunding and after reading similar experiences from other clients who faced the same problem with them...I decided to proceed to my bank so as to dispute the transaction. As soon as I informed Mr Fransisco that I proceeded to my bank to be refunded, since I didn't trust him anymore, he found a new excuse to delay the refund, claiming to be insulted. The platform - all these months - did nothing else but sending him reminding mails, asking him to honour the deal (so don't trust them) Finally, I was refunded, solely due to the action of my bank. It is really shameful a business that wants to be called "luxurious" to behave that way to tourists, disregarding in such a provocative way deals and partnerships. By the way, while being in Puerto Vallarta in August (of course staying at other more reliable premises) I passed by the spot....and thank God I didn't stay there...the whole place is - honestly -a mud hole..very far away from the center....the pictures are misleading!
WORST PLACE EVER!! This is NOT a hotel!
Avaliou em 9 de março de 2022
This was the worst trip EVER! This place is NOT a hotel, the pictures are a total lie, there is no service, there is no where to go unless you rent or have a car there. There are people living there at the same time, cooking in the kitchen, etc which is ok but it’s not a hotel. As a guest you have no options to eat or to buy nearby, my family and I went there for my fathers 60th birthday… we were scared as people were using drugs in the entrance of the house to go to the beach and there is a lock that is closed so you cannot use it to close the door, you can see the pictures here. We stayed there one night because we had nowhere to go and changed hotels the next day really pissed off. As I left and told everything to the owner he was really rude and started yelling at me and my father. I forgot to write a review then and found this hotel today looking for something else, and I really want to save someone from the awful experience we had 🙏🏽 This was like a horror movie, fortunately now we can laugh about that strange trip! Be careful
loved this hotel
Avaliou em 14 de janeiro de 2022
really enjoyed the personal attention, gorgeous decor and lovely views from our suite. gorgeous town too. coffee on the balcony, walk down to the beach thru town, great swim and back to the room to a great shower.
Amazing suite and view...worse service ever !!!
Avaliou em 19 de dezembro de 2020
The place is terrific !!! Our suite and the view also ! This is where the positif stop. Now, the reality : This list is what was included in our suite but we never had : Bottles of Water, Private bath with hydromassage, pantuflas, paper towel. I made the search for 3 persons and I was offered the Maestra. When I paid, I discovered that I was charged 2000$mxn for the 3rd person (surprise !). I asked the owner, the previous day for water for 3 persons and everything for 3 since I was paying an extra hidden fee ! He confirm to do everything for a pleasant stay and offer me to use a private bath with hydromassage in another suite. When we arrived, he was absent and the man at the reception could not help us with nothing. Nobody was wearing mask, nobody ! I asked twice to see the owner on his return. He never came . The cleaning lady (no mask, no gloves)knew nothing about the 3rd one. I had to ask for everything even hands soap, cup, bathrub gown, coffee. On the terrace, I found a beer can, Kleenex. The owner erased 9 details after my comments and even erase my own comments to keep only the goid ones !!! Don’t go there, the owner lies !!!
Lovely, relaxing stay.
Avaliou em 19 de outubro de 2020
The property and grounds were wonderful. We stayed in the Executive. Between the view, the marble details, the gigantic bathroom, the direct access to the pool; it was all a treat. The grounds made us feel like we were in a tropical forest. The landscaping attracts all kinds of birds, butterflies, and lizards. Very quiet. Very relaxing. We liked just watching the boats come in/out all day. Everything worked as expected during our visit: showers, hot water, fridge, flatscreen, A/C, WiFi (fast too). Our Host, Francisco was very welcoming. He gave us a tour of the entire property including the Penthouse (stunning, BTW), and recommended places to eat, hike, and visit. There's a path from the property that leads you directly into town. It's a two-minute walk and very convenient. But, keep in mind that it's on the side of a cliff, so it's not paved, and not lit at night.