Very Satisfied With Our 4 Night Stay
Avaliou em 31 de Julho de 2021
When visiting family in Edgewater we would stay at the Courtyard on Riva Road. Widened my search area to save a few $$ and found Courtyard Bowie. Its a newer property in a quieter area and is actually a quicker commute to our Son and Daughters. And the points needed for the stay were ~ 40% less than the Riva property. Same great Marriott customer service, sleeping accommodations, and property upkeep. When we return this fall we will stay at this property again. Very pleased.
Service has gone from so-so to awful; missing leadership/management; decent rooms
Avaliou em 8 de Julho de 2021
Since my review in Mar 2021, I’ve completed two additional visits to the Courtyard Bowie: in April 2021 and July 2021. While service has been challenging, now, it’s atrocious.
The hotel has decent rooms at this price point and likely because this new build opened in Dec 2018. However, given their lack of customer service and management oversight, the rooms may be neglected long-term if someone doesn’t start paying attention. When I did a search on the Internet for the General Manager, I discovered that they’re looking for a new GM. I think, but sure, it will be the 2nd or 3rd GM since the hotel opened in Dec 2018. That tells me this location can’t retain a GM for whatever reason, but certainly explains why service is awful – no leadership. And service, from the Front Desk attendants and housekeeping are the absolute worst.
Check-in: My fault, but I forgot to call the hotel a few days prior to my arrival to request a double queen on the 4th or 5th floor. When I arrived late on Friday, I was placed in a second-floor accessible room. After endless back and forth with the Front Desk attendant, the night auditor, and someone else (the assistant GM?), an hour and fifteen minutes later, I was moved to a 4th floor double queen. Unbelievable, but really, the whole process was not unexpected.
Front Desk: They spend a lot of time socializing with each other and other guests but responding to a request for additional towels or a room refresh does not appear to be part of their duties. That’s been my experience based on my last two visits to this property. In a specific example from July 2021, as I walked up to the Front Desk, I switched on my phone timer. There was one person ahead of me. I waited while two Front Desk attendants and a third employee, who was off the clock, flirted with the minor league baseball player as he checked in. Given my previous experience with the Front Desk, pointing out that the second desk attendant could address my question would have been useless. So, I waited. The exchange with the baseball player went on for 11 mins. Really? Finally, when I requested a room refresh from the Front Desk attendant, I told her my room number, she reached for her walkie-talkie to make the request, I thanked her, and left. When I returned around midnight, nothing had been done to the room. Not surprised. I went down to the Front Desk to ask 1) what’s the procedure for requesting a room refresh [no answer provided] and 2) requested some fresh towels. The security guard was passing the Front Desk with towels for someone else and indicated no washcloths were available (!) but they did have hand and bath towels. He brought me two sets. Thank you.
Housekeeping: On the morning after the first night, I saw a housekeeper in the hallway. I walked over to her, requested a room refresh (she looked bewildered), led her back to the front door my room, pointed at the room number, and asked her to refresh the room. She flipped through some pages, nodded yes, and I left. She did refresh the room but left only 1 towel set and did not replenish coffee items. On the following days of this 4-night stay, I requested housekeeping though the Front Desk – never happened. Other than tracking down a housekeeper, what does one have to do for a room refresh at this location? Before anyone should ask: No, the “Do Not Disturb” sign was not hanging on my door.
Service, at all hotels, has been challenging during the pandemic and it’s woefully magnified at this location. A good excuse, but it’s likely bad management (or lack thereof) and poor training. People can’t do better if they haven’t been properly trained to do a job.
Stay here for the rooms (in their current state), but if you’re expecting something called “service,” I highly encourage you to investigate another hotel. I am. While the location is ideally located close to a relative, I’ll find another hotel for my next visit.
When the hotel opened in 2018, it was owned and managed by Hospitality Development Company, LLC (Columbia, MD). Who knows if they still have an interest in the property, but if they do, oversight is poor.
Excellent Long Term Stay
Avaliou em 23 de Junho de 2021
Hey Marriott Courtyard Bowie you all are fabulous!!! This hotel has a staff that is always working. They keep the lobby emaculate, the elevators, and the patio grounds beautiful. As a long term guest, the staff, Cody, Ashley, Justine, Dani, Ernesto, and names I've forgotten were always engaging made my stay so much better during my displacement. I have to say without the HOUSEKEEPING staff is full of superstars, because of my telework schedule the staff made sure to either clean my room last or to come back and check on my needs before departing for the day. The housekeeping staff also kept track of my multiple days of do not distrub work days to make sure I had clean towels, bedding and cleared trash that was not called down. I felt taken care of by the whole hotel. The 3 things I would change, bigger microwaves, bigger mini refrigerator, and cordless phones (2 in suites).
Very safe, extremely clean common space during sellouts and wonderful people. Thank you for your patience!!!
I have and will continue to recommend the hotel to all of my friends coming to visit and for events (the sales manager, management team and events setup is excellent, I seen quite a few).
Good Hotel, Service Needs Small Improves, Fellow Guests Sub-Standard
Avaliou em 15 de Maio de 2021
1) Some guests are very loud. I woke up at 830am to my neighbor blaring rap music and slamming doors. However, my first night was super quiet and amazing.
2) Front desk staff did not know how much the laundry costs. Things like this should be an easy fix - have a binder or paper with all the relevant information needed.
3) Little to no information given about amenities available during check in or in the room (Lobby Bar, Breakfast, Laundry, etc). This is especially critical during COVID when many amenities are down or altered.
4) Apparently breakfast is only on weekends.
5) Lobby market was well stocked.
6) Staff was very friendly.
7) Room was very clean.
8) Hotel did not fulfil extra requests noted in reservation (pillows, towels, etc)
9) Room coffee included 1 decaf and 1 regular. God forbid a couple is staying and both like the same coffee.
10) Doors shut *very* loudly.
11) It was a struggle to even get a 1:30pm check out despite Titanium Elite status.
12) Bed (king) was super comfortable.