Avaliação dos hóspedes
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Viagem com amigos
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Great staff! Sadly an Awful hotel - avoid it!
Avaliou em 17 de Outubro de 2021
Everyone I met was wonderful that I didnt want to write a bad review. The staff at front desk and night staff are polite and extremely helpful. They were the best part of the hotel I know they can do the best at their job and it's not them who can make the relevant changes to the hotel. So for that I didn't want to complain.
The conditions of the hotel were poor and outdated, they need a new cleaning team and the hotel needs a refurbishment. Dusty carpets, thick cobwebs from the curtains , broken fire doors, dirty bedsheets and someone else's hair in the sink, mouldy tiles in the bathroom and wallpaper peeling in the bed room and the bathroom. Bed lighting was falling apart. I wanted to give this place a chance as I was tired of my long trip and thought i would sleep one night- I didn't sleep that night i woke up with a bug flying at me . With the windows closed my dust allergies rocketed. There was dust visible on the radiators . I drove to eat elsewhere as my expectations were very low.
I booked another hotel and regretted I didn't do it that previous night
Showed my friends photos of the room / hotel and they thought it looked like something of a horror movie. I really wanted to give it a fair chance and prefer small hotels compared to chains.. the hotel looks nice on paper but far from it.
Old, tired, and dirty with rude staff.
Avaliou em 17 de Outubro de 2021
Went here with 2 friends for a twilight spa and then to the restaurant for food afterwards. Unfortunately I will not be returning.
- The massages we got were fine.
- The jacuzzi was so hot it wasn't possible to sit in for more than a couple of minutes before we all felt light headed.
- The pool tiles were all faded and discoloured due to age.
- The changing rooms were shabby and we opted not to use the showers on account of them looking like something from a hostel.
Restaurant - this is where it got worse
- Dead flies on the window ledges.
- Small amount of choice on menu.
- Toilets smelt of damp, the toilet doors were filthy where people had opened and closed them over the years.
- Peeling paint, swollen wooden panelling from damp in the areas around restaurant/toilets.
The service we received from the male staff member with the ponytail was rude, arrogant and obnoxious.
We didn't get asked if we wanted any condiments, had to ask for basics such as salt and vinegar and rather than coming to our table when we asked, he told 'what we couldn't have' from the other side of the room, across 2 other tables where he was doing something else.
When he did bring the condiments we didn't get what we asked for. When we questioned this we were told "I know I said we had it, but we don't". No customer service whatsoever.
The food itself was far overpriced for what it was. Burgers were dry and over cooked, sausage and mash served in a bowl making it look like dog food.
Over the years, this hotel has been known for being good standard, but it seems it's aged and nobody has spent any money bringing it up to date and the staff either don't like working there or are embarrassed too.
I'll not be back.
Avaliou em 13 de Outubro de 2021
We stayed here Saturday - Sunday and we had such a lovely time.
The settings and surroundings are so serene and peaceful, it is hard to be anything but relaxed when at this hotel especially outside.
We ordered prosecco to the room, it was there on Ice when we arrived.
We paid for a superior double and the room was beautiful and clean. We were made aware that due to covid and cancelling weddings they had ended up with two weddings on one day which was not something they usually did. Which meant they were short staffed and very busy. When we went to bed on the night it was very loud underneath us due to having to have one of the weddings in an older hall, we were moved to the stables to a Classic Double as soon as we requested a quieter room, and given a £50 refund the next morning for the inconvenience. This room was very quiet and we got a lovely sleep.
We had an evening meal, breakfast and Sunday dinner. All of the meals were gorgeous. The only down fall with breakfast was I love love love cheap Sausages! And these were lovely Sausages but how could I complain about that haha! All of the food was piping hot and beautiful no complaints at all.
Aimee was on reception most of our stay, and she was fab! There was constantly someone at the desk every time we went past and aimee remained calm and helpful. We rang back a couple or days after our stay to pay a deposit for our wedding here and Aimee remembered us from our stay which I thought was lovely, it is a hotel reception but aimees approach is really person centred and she was a pleasure to see on arrival and exit!
Diane from the wedding team is also amazing. We met with her on the Sunday to discuss our wedding plans and it was obvious to see how much she really cares about people's special days and we can't wait to be married under Diane's watchful eye and we were left with no doubt what so ever that our big day will be perfect with Diane in charge of it!
I also had the Classic Facial at the spa and my skin has never looked so amazing since! I don't know the ladies name who carried it out but she was so gentle and I nearly fell asleep multiple times! I had tried to book in in advance days before but it was full. They had a cancellation on the day and got in touch with me to fit me in straight away!
All in all the weekend was PERFECT. Thank you so so much and we cannot wait to come back and get married at this beautiful venue!
Kirby and Adrian x
Avaliou em 12 de Outubro de 2021
Stayed Sunday to Monday, given room No 1 only to discover a Ladybirds nest in the corner of the window. We pointed this out to reception who swiftly moved us into another room which was the bridal suite! The room was lovely, the hotel is lovely but could do with some TLC for sure. Evening meal was delicious as was the breakfast. They were understaffed which we were aware of before we booked & getting a drink in the afternoon was a bit manic but overall we had a lovely stay.
A great place to stay.
Avaliou em 11 de Outubro de 2021
We really enjoyed our recent stay at Hall Garth Hotel.
Excellent location, lovely golf course and spa facilities
Breakfast was very good, first class local cheese board
A special shout out for Ashleigh and Aimee on reception
and the cleaning team.