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Avaliou em 1 de Outubro de 2021
I've been dealing with a painful situation. 🙃 I've been debating on whether to share with you all. I've been an owner for over 21years. I've got a lot of money invested into Bluegreen .I use my points yearly and love my vacations. I stayed at The Cliff in Branson, not my 1st time. Beautiful resort, but on my last day at the resort I injured my foot entering the lounge from the pool area. "Badly " blood filled my sandal and got all over the floor. I hadn't realized that the door was jagged and had gashed my foot opened like it did till later in evening. We notified the front and while getting the gash to stop bleeding, no one came to find out what happened. An hour later, after caring for myself. I went down to the grill ,a security officer came and asked if we belonged there and if was the one who hurt their foot. He stated , I was not the 1st to have an injury happen from that door. Another lady had her toes separated. He stated they notified Corporate and they hadn't done anything to fix the situation. Now, this happened over two weeks ago and yes, I seen my doctor and he looked it over. 😳
My toe has not heeled and I've been in pain over two weeks now. I have contacted corporate , they don't care. " we are a billion dollar company and we will fight you over this. This is their stance on my situation. I find it outrageous and neglect that they take no responsibility. Just wanted to share the stans Bluegreen takes regarding our safety and we'll being. I could post pics but I don't want to gross anyone out. I will place in comments.
Thank you for listening.what if this was you or your child? We pay a hefty maintenance fee for better accommodation. Disappointed, in the lack of caring for my situation. The new Bluegreen
Bait and switch on check out time. Pool closed.
Avaliou em 17 de Agosto de 2020
The place was ok. I was sold on it largely due to the view and the pool. Certainly the view was amazing of the sky. The land, not so much. We were in building I, unit 5. Behind us, in plain view, were pallets decaying as garbage and other debris.
When we got there after hours on the road with a 5, 7 and 10 year old, they changed into their suits and headed to the pool. It was about 6:30 PM. The pool had just been closed for the night as someone had thrown up in the pool and no one was back that night to deal with it. Kind of understandable, though sad.
Service was rough. The front desk person let me know before I booked that I could check out at noon and then, later in the same call said that would "probably" be ok. Then, the next day, reneged on this when her housekeeper put pressure on her. We had to get out much earlier. So we paid nearly $300, checked in at 6:30 PM and then left by 10:45 AM. Was disappointing.
Avaliou em 16 de Agosto de 2020
The room was very spacious and clean. Needs new carpet or flooring. View was nice. We were in last building so minimal view of Table Rock Lake. Pool was nice at the end of a hot day. Kylie was very personable and helpful. Overall happy with stay.
Avaliou em 6 de Agosto de 2020
The main reason I chose this place was the “lake view “, based on their online pictures. We were placed in building S, which apparently stands for “suckdom” as this room smelled like salami, had no lake view, dingy carpet, and a small patio with no patio table. What I viewed online, and the room we received, were polar opposites. Had I known, this room had no lake view, I would have stayed at a hotel in town. When I asked to switch rooms, there were none available. We left. Lost our deposit, (because we didn’t cancel 3 days earlier.) This advertisement is misleading and dishonest. Very disappointing.
Avaliou em 14 de Julho de 2020
My family stayed here for the first time. The resort sits on a hill side (hence the name) allowing for a beautiful view of the scenery. From our balcony we could see Table Rock Lake, Silver Dollar City and at night the beautiful lights of the strip. Yet it was very peaceful. We enjoyed the pool, though the pictures were a little deceiving. It’s a little smaller than I thought, but it was never a problem for us. The main pool is on top and over looks Table Rock Lake. Below that is a kiddie pool.
My condo itself did not disappoint. We stayed in the penthouse ( we had 2 adults and 4 teens). There was plenty of space for us not to be right on top of each other. I was not a fan of the showers as they are very small.
Over all we enjoyed our stay and will probably be back some day.