Avaliação dos hóspedes
Pontuação dos viajantes
Perfil dos viajantes
Viagem a sós
Viagem com amigos
Resumo das pontuações
Qualidade do sono
SO GRATEFUL FOR THIS AMAZING FIND. EXPECTATIONS EXCEEDED.
Avaliou em 2 de Outubro de 2021
On this trip, I was traveling with my daughter and 3 year old grandchild. We had an early check-out (Sayulita) and a late flight (PVR). I spoke to Jorge from Refugio del Mar about a day rental. I was able to book a ground floor room next to the pool for an incredible rate. We arrived at 10:00 AM and departed at 5:50 PM. Taxi service to the airport was arranged by the hotel. The restaurant provided spectacular room service. We utilized the free golf cart to explore the area and the beach. Bucerias is now one of my favorite finds in Mexico.
My thanks to the entire staff of this hotel and restaurant for their impeccable service and turning my travel day into a great experience.
I realize I have used many superlatives in this review but they are necessary to describe the hotel, the experience, the staff, the amenities, the security and the cleanliness of this small family-owned hotel.
I will be a return customer and look forward to my next stay at Refugio del Mar Hotel.
At your own risk
Avaliou em 8 de Setembro de 2021
previously I have stayed at this hotel and it has been a good experience, that being said it was not so much this time around. I understand that with COVID everything has changed and now more then ever cleanliness is what we need, unfortunately the penthouse was far from clean, ants kept coming in and very obvious signs that the whole penthouse was not even disinfected, many of the drapes were full of filth. Still despite that you are looking for a place to stay with your family and enjoy the time you have with them, please don’t go in the rainy season, we learn the hard way, as you try to walk along the tile is quite slippery, caring a baby in your arms while trying not to slip will get your adrenaline going, as I have kids we spend many afternoons in the pool, unfortunately my son slip on these tiles and did break his arm, luckily it wasn’t severe, after taking him to the ER nearby he just needed a splint and some nsaids to bring the pain down, after coming from the ER I brought it to the attention of the staff in the checkin area who didn’t really care about what happen, they brush off the situation as if it didn’t concern them and it was non of their business. At a glance you can see that they put a lot of effort into increasing revenue and keeping the appearance of the hotel in good condition , but many of the maintenance isn’t kept up with, one of our rooms we reserve the bathroom door wouldn’t close due to a piece of the frame door being broken. Come here at your own risk, just be warned of the reality that you might face.
Fantastic stay at a terrific hotel
Avaliou em 12 de Agosto de 2021
This property far exceeded my expectations!! The staff was all very friendly and went above and beyond to ensure my happiness and were always available to answer any questions, give suggestions and even offered to make several appointments/reservations for me. My room was huge, clean & very comfortable. The grounds around the pool were well taken care of and the added amenities like free beach chairs, umbrellas, bikes & golf carts were an unexpected bonus! The café had excellent food & exceptional service as well. I will definitely stay here again when I return to Bucerias!!
Stayed for 9 days. Excellent all around.
Avaliou em 9 de Agosto de 2021
Spacious rooms. Excellent swimming pool. BBQ facilities. Excellent restaurants both there and all around - very reasonably priced and very high quality.
Staff at hotel extremely helpful - thank you Jorge & Arnaud!
The best place to vacation
Avaliou em 26 de Julho de 2021
It is actually one of the best places we have just visited to vacation. The best customer service. We are 100% satisfied. Near the beach. Places to eat and buy are very close and with a great variety. I really recommend it 100%. All the good you can hope for is in that place