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Avaliou em 28 de Junho de 2021
We stayed at this particular holiday Inn Express a few years ago and were disappointed upon our return. We were in butler for a family funeral so my parents had the room next to us. This hotel hasn’t been maintained: dirty caulking in shower, sink drain stained, no trash can in bathroom, no iron, picnic area dirty and trash on ground. Breakfast was basically non existent. Just coffee, juice, yogurt and packages of donuts, muffins, etc.
Avaliou em 17 de Novembro de 2020
My husband and I are high risk but needed to make this trip. I did a great deal of research on which hotels claimed they were following all the guidelines that had been put into place due to covid-19.
I was especially impressed with this chain of hotels because when doing the research I found they followed something called the "IHG CLEAN PROMISE "
I had never heard of that but was very impressed by what I found when I went to their website . I called the hotel a week prior to leaving for Butler and explained our situation to the woman at the check in counter who answered my call. I told her about both my husband and I being "High Risk" The young woman who was very polite and seemed to understand my concern assured me that the staff and ALL guests must wear masks and that the rooms were given special attention to cleaning. I mentioned that when we arrived I would be happy to leave a very nice tip for the individual who cleaned our room and if they could just spend a little extra time making sure it was done well.
I followed up with a second phone call 2 days before we left home and spoke to the same young woman at the front desk to see if the person who was in charge of cleaning our room had been asked either by the front desk or housekeeping to take a little extra care when cleaning the room we would be assigned to. She assured me it had been taken care of. After checking in and entering our room, just for extra safety, I immediately started wiping down door handles and the T.V remote. I then went into the bathroom to wipe down the vanity around the sink. The very front of the of the vanity was fine BUT as soon as I wiped down right behind where the faucet was , it was filthy!!! So I wiped down a few other areas and found the same thing. I was levid!! When I was finished wiping stuff down I took the disinfectant wipes I had used that were filthy from just the bathroom, put them in a plastic bag and brought the bag downstairs to show the manager at the front desk. I knew the manager was a man, so I realized the woman at the front desk had no control over the cleanliness of my room. The woman at the front desk said the manager would not be back until 7 the next morning. She saw how filthy the wipes were and apologized at great length and said she would call the manager and let him know. The next morning when I saw the manager he had a very cavalier attitude and simply said he was aware of it, would I like a different room and that he had notified IHG. I mentioned to him that I had called the hotel several times prior to our arrival and explained to him that the young woman I spoke with both times assured me our room would be cleaned well and given a little extra attention. The manager just stated the rooms are deep cleaned 6 times a year and they don't have the time to spend extra time on a particular room. I asked if he ever spot checked any of the rooms to see if they were just being cleaned properly because our room wasn't even properly cleaned never mind the the issue of the extra cleaning He looked at me and calmly said he had his top person clean our room and he never spot checks the cleaning of a room because he doesn't see the need.
I am a retired V.P. and if this manager was an employee for the company I ran, he would be looking for another job!
Although It was posted on the entry door to the hotel that mask must be worn, many guests entered and exited the hotel and lounged in the lobby not wearing masks and at no time when I happened to be around were these guests asked to please put one on. Infact, the employees at the check-in counter didn't always have a mask on.
In reference to the IHG CLEAN PROMISE" evidently the company doesn't seem to care enough to monitor if the hotel chains are following their policy or not.
I called IHG customer service the day after I arrived home and shared my experience with them. Since it has been over a week and I have not heard back from anyone I am of the opinion that the corporate office really doesn't care,
which is probably why the hotels don't either!!
Avaliou em 15 de Novembro de 2020
I have stayed at this location multiple time but have never had this issue and management could care less. Went to shower in the morning and shower door was not attached properly and fell off track. The. Discovered mold in the corner and someone else’s hair in the drain. If this is how they clean during Covid can you imagine how clean/sanitized the rest of the room is?
Avaliou em 6 de Setembro de 2020
Manager here was negligent. I left a dress in the closet, which Tony assured would be shipped back to me, if I arranged it. I arranged it through Federal Express; Tony would not print a label, and did not make sure the label was correct on my package. The package went to Florida and then the Dominican Republic, when it should have been sent to Vermont. How difficult could it be to cooperate? I will never again stay at a Holiday Inn or Holiday Inn Express, as a result of this mishap.
Avaliou em 19 de Agosto de 2019
Nice stay. Clean Hotel. Included breakfast. Very reasonably Priced. Near a Walmart target and many eating places. The entrance is a Little deceiving because it's off of the main road not accessible from the Walmart parking lot. But that makes it a better location. Decent parking. Would definitely recommend.