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Ac phone lamp doesn't work
Avaliou em 5 de Setembro de 2021
Guy at desk was super nice. Terrible night there. Ac doesn't work. Was told to unplug to reset. No dice. Can't wait to get home. Total waste of $150.00. This hotel should refund me some money for this dirty room with much broken. This room should cost no more than $45.00 a night. You need to make AC work, fix broken phone and lamps, take out disgusting dirty carpets that are full of stains and smell like wet dog.
The worst hotel I have ever stayed in with terrible customer service
Avaliou em 24 de Junho de 2021
My son and I were camping at Lake Tahoe and lucked out on a first come, first serve stay at Mount Rose Campground as many of the surrounding campgrounds are on a first come first serve basis until June 25th. We camped at Nevada Beach for the first two nights and needed to find a hotel for the night. I was quoted $399.60 for two nights for two queen size beds. Then I was quoted $399.60 for two nights for one queen size bed and was told that because of a rodeo, bowling and softball tournaments, rates were higher and availability was limited. I did confirm this by calling around and there were no rooms available in Reno nor Carson City. So I booked the room.
Two hours later, I received a message that my credit card needed to be charged in advance (prior to even seeing the hotel and room - I paid with a debit card, so technically, I paid in cash). The room was advertised as Non-Smoking. Upon arrival and checking into the room, this was hardly the case. The room and hotel is run down, smoky with non working appliances and electrical outlets. You would think that if one invested into such a property, that they would renovate sections with keeping the customer's best interests in mind. Yet, the terrible condition supports that profitability exceeds customer comfort and satisfaction.
I immediately walked back up to the office and informed the attendant that the room was so smoky that my son and I were having troubles breathing. He gave me a card and stated to speak to Ravi Kaur, the General Manager, in the morning. By now, it was very late in the evening, so we toughed it out. My son actually used a sleeping bag over the bed that we had to share. I went back to the office in the morning and upon speaking to the General Manager, was reprimanded with the statement, "You should have made reservations in advance so you would have had a different option. You didn't have to stay here." I paid $399.60 for a 1 star hotel in advance. I would have gladly paid more for a better hotel room if it were available.
Having to find a hotel/motel room on the road while traveling is not uncommon and does happen. In my opinion, hotels should accommodate as best as they can without ever subjugating or making a customer feel unwelcomed and / or insulted. That was greatly the case in this scenario. I was patient and kind with Ravi. Unfortunately, I can not say the same for her. We checked out that morning and I did receive a refund back of $199.80 for a 1 star hotel (not qualified enough for 2 star) considering the out of service pool, outdated decor, broken electrical outlets, and smoke infested materials. Not to mention that a broken down R.V. and Semi Truck are in the back of the property obviously appeared as abandoned.
I felt inclined to write this review for those who may not be aware and / or may consider giving this hotel a chance. Please don't at all costs. I've stayed at the Hilton and Marriot but was treated as "less than" with a "take it or leave it" response due to my lack of "improper planning and reservation making". Fortunately, I found a camp site at Washoe Lake and it slept better under the stars with fresh air and the bathroom and showers were immaculate for $15 a night! How ironic!
Good, clean, and reasonably pricrd
Avaliou em 17 de Outubro de 2020
While traveling on our way to Idaho, we just needed an affordable, clean, pet-friendly place for one night. Their bathroom had been updated and very clean, bed was comfortable, and location was accessible. During this Covid-time, sanitation is primary. The price, with Triple A discount, was under $56. We appreciate smaller hotels which make an effort to accommodate travelers
with cleanliness and affordability. For that- this place gets a positive review!
Nasty with Horrible Rude Customer Service
Avaliou em 13 de Agosto de 2020
Not Recommended. Management withheld that they were doing construction above your head, room very nasty, looked like it hadn't been cleaned. Not dog friendly or smoke free rooms. Dogs do not have a clean area to go, all dirt with nasty cigarette butts and trash everywhere. People standing right outside rooms at all hours smoking, violating NV clean air act. When coming here told management we were staying because I needed rest due to terminal MS before traveling for treatment. Told Covid-19 clean which was a joke, housekeeper not wearing, nor one of front desk clerks violating mandate. Have numerous pictures and video of construction work. Will be contacting health dept. and NV District Attorney as this is not acceptable treatment of consumers. My opinion this is fraud. Refused refund.
Filthy Dirty- Worst I have ever seen
Avaliou em 24 de Fevereiro de 2020
Needed a room for a few days while I had a job to do in town. Reserved a room on the internet because it had OK reviews and was pet friendly. Old and run-down with pealing paint. Walked to my room and found a bloody towel on the stairs. Walked into my room and was shocked by the deplorable filth and musty cigarette odor.
Inside, looked like the movies set of a broken down, seedy motel for drug addicts. Furnishing filthy, dusty and stained. Greasy stains on the one chair. Pulled back the bedding and found sandwich crumbs in the blankets.
No way me or my pet would touch anything in this filthy pit. Straight to the front desk for a refund. Man at the counter said he was having "computer problems" but promised to return the funds to my card later.
Booked a clean, tidy room next door at Motel-6 for about the same price but was awakened by screaming and fighting from the parking lot of Americas Best Value Inn next door. The Police rolled in and handled it but there is a lesson to be learned. Stay far away from Americas Best Value Inn.