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Stange place, never again
Avaliou em 24 de Outubro de 2021
Only booked this hotel as the Travelodge up the road was full.
When we arrived and booked in, we were pointed in the direction of our room and that was it...no one asked us about an evening meal, or where breakfast was.
Having found the bar, we had a couple of drinks, reasonably priced and were encouraged to use the 4-6 Happy Hour, so we did as I presume from this that the price of drinks went up?
Whilst sitting there and previously after following 2 couples in, I was puzzled by the huge amount of alcohol that was being ferried in by guests, through reception and direct to their rooms....strange indeed.
The room was a disappointment to say the least. The bed was uncomfortable, small and very noisy, even a slight movement caused a very good creak.The smell of cigarettes was both in the room and in the corridor. The reason for this became apparent, as when looking outside the bedroom window , ground floor of course, with grass was littered with cigarettes that had obviously been smoked in the room.
The room was dark the, fittings past there best and the sofa bed (?) was dirty and in need of recovering.
The breakfast was one of the worst that I have ever had. Our welcome to breakfast was a curt "You help yourself and sit where you want", then she resumed her conversation with a Staff Member
The Coffee was warm and tasteless, the food was barely warm either. Bacon, fattty and totally undercooked, whereas the sausages were very overcooked. Mushrooms dry, especially under a strong light meant to keep them warm I won't even mention the eggs!!
I will never visit this place again and it was at least £50.00 overpriced for the level of service
Drive straight by!
Avaliou em 14 de Outubro de 2021
Poor service and poor food. Rooms tired and poorly maintained. No wardrobe, with open wash basin and very small bathroom. No information about fire exits or emergency telephone, or what times for breakfast of evening meal. Bed linen of poor quality, no cushions or bedspreads (as shown on web page). Cooked breakfast cold, plates cold, food continually running out. Toaster not working properly. No coffee or tea making facilities in room (contrary to web page) and bar poorly stocked. Reception not knowing when dinner was being served that evening. Bar food limited but reasonable. Hotel coffee served from flasks and undrinkable. £5 surcharge for car park. Grounds unkept with litter and weeds. A total disaster - find somewhere else if at all possible!
Avaliou em 10 de Outubro de 2021
Arrived and there was no one on reception. Place looked deserted. Room was almost nicely decorated, was spoiled by a few pieces of old furniture which looked like they had been reused so wasn’t a full room make over. Shower was terrible, bathroom dated, towel had a stain. Came down for breakfast at 7. Lights were out and chairs not put down from tables. All members of staff apart from carport security and an older gentleman that worked in restaurant seems to care.
Promises a lot, delivers disappointment!
Avaliou em 8 de Outubro de 2021
I'm sure when it was first built and decorated, the facilities were impressive but now it looks VERY tired. Upon arrival the drive in is tatty with overgrown borders and block paving in disrepair. Walking to the reception from the carpark, the scruffy borders were overgrown and the pavements littered with cigarette butts. A security guard was keeping an eye on the carpark which concerned me but this was just the start. Two security guards outside the foyer, two inside the foyer, 4-6 inside the lobby....i have stayed in hotels in war zones with less of a security presence so this was of concern to me. the lobby itself was large and in a good state of decoration. The solitary receptionist was, whilst well intentioned, was not knowledgable about things but more on that later. Having to pay £5 to park in the Hotels own carpark was a bit of a surprise as i was a guest. The corridors were scruffy with trash bags and litter, the room itself was large but tatty and in a poor state of repair. The lighting was inadequate and the facilities whilst working, had seen better days. This is not what i would expect of an executive room. A number of trips back down to reception: 1) No tea or coffee in the room. No, you have to collect it from reception (paper cup, sachet of coffee, 2 of sugar, milk and a stick to stir). 2) Internet access/WiFi was sketchy. I had specifically asked for Internet access and breakfast when booking. Receptionist says 'No, it says 'Internet' on you booking because that is how you booked the room. 20 mins free WiFi then you have to pay. 3) Do i have to book a table for my evening meal? No, just turn up at the restaurant. OK, what time does it open? Sorry, i'm not sure! Can i just say at this point that i am not a racist or precious in anyway but this is an asylum seekers hotel. These unfortunate people in dreadful circumstances need to stay somewhere and it seems that they ALL stay here. Loads of kids running around reception, the lobby, bar area, corridors. Groups of men smoking and staring as you walk past; now the security makes sense but i don't know who is more intimidating, the guards or the guests. I decided to stay in my room which, thankfully was clean if not tatty. 10 channels on TV, i don't know why an executive room in this day and age doesn't give access to all Freeview channels. I decided that i would get up early and leave the following day. I discovered that breakfast started at 07:00 so i ensured i was showered and packed so i could get in and out as quickly as possible. I arrived at 06:59 to find a hand written sign saying 'Breakfast is delayed, sorry!'. Returned to my room, collected my bags and checked out without breakfast. I have used 2 star hotels and had better experiences, so so very disappointed. I was working with a local that day and he asked where i had stayed the night before. When i told him he burst out laughing, 'Why did you stay there? Its AWFUL!'. He then started to tell me stories of friends who live in that area who are experiencing crime, thefts and assaults. I have now put this hotel on my 'red list'; never again.
DO NOT GO!!
Avaliou em 3 de Outubro de 2021
I was holding off writing a review as we have written letters to both the hotel and Britannia hotels with formal letters of complaint and asking for a refund and 3 weeks later stil had no response from either of them. Everything you read is true. This is one of the worst hotels I have ever stayed in and can't even begin to start writing everything down so it is safer to say just DON'T GO THERE AT ALL. I would have given it no stars if I could