Apenas são permitidos animais de serviço.
Valores referentes as taxas administrativas estão incluídas no momento da finalização da compra, no site do Hurb.Impostos locais, taxas de serviços e resort fees podem não estar inclusas e devem ser pagas diretamente ao hotel.
Viajante, aqui o cancelamento é GRATUITO!*
Isso mesmo: se acontecer algum imprevisto, você tem a facilidade de cancelar até duas semanas após a sua compra, sem qualquer multa ou cobrança extra.
*O cancelamento grátis é válido até 14 dias após a compra (com exceção do dia do check-in ou check-in em semanas de feriados). Após este prazo, será aplicada uma multa de 20%.
*Para semanas de feriados será cobrada multa de 50%.
*No dia do check-in ou posterior ao mesmo será cobrada multa de 100%.
*Se você optar pelos créditos para utilizar em futuras viagens, poderá efetuar o cancelamento gratuito (com exceção do dia do check-in e semanas de feriados) até a véspera do check-in - sem qualquer cobrança de multa.
Baseada em 146 avaliações
Pontuação dos viajantes
Perfil dos viajantes
Resumo das pontuações
Fraudulent and LYING MANAGER
Jenny [-] , the manager, is an absolute 100 % liar......I made a reservation several weeks in advance for a one month stay with a request for first floor accommodations due to my heart condition. On arrival, I was booked for a 3rd floor room, the amenities of a pool, fitness center and breakfast were NOT available and I was never given this information until MY ARRIVAL. There was NEVER an offer for a different room or even on the first floor. . I ALWAYS request ground floor whenever I travel , and if it is not going to happen I simply DO NOT MAKE the reservation in the first place. I was charged for the reservation for not cancelling in advance. The FOLLOWING DAY when I called .. was when I heard for the very first time about a studio apartment. I asked her THREE times if there was ANYTHING available on the first floor. What she said about the ground floor bedroom suite was that she "was not sure when they would be checking out" and that she was "not going to ask them to leave just because I was there". As a RN Travel Nurse, I stay all over the country and have NEVER had an issue... EVER..I will see her lying face in Small Claims Court. TRAVEL NURSES, General Public, Corporate Travelers...DON"T DO IT...Do Not Stay here....any "Manager" that wants to blatantly lie does not deserve YOUR business.
We stayed here one night on business. Tv in wrong place. Awkward. Hallway smelled terrible. Maybe due to pets being allowed. We were told lots of FEMA people there and people who hadn’t been able still to get back in their homes. Very pricey and not worth it. Small small rooms.
There were several things about our stay here that were bothersome: 1) it is in an area that doesn't feel safe; 2) the customer service people behind the counter were not friendly or helpful; 3) the biggest issue, though, had to do with the $120.00 non-refundable pet charge. We booked through hotels.com and indicated we were traveling with a pet (we booked 5 hotels at the same time). At no point were we informed by hotels.com or by Townhouse Suites that there would be an additional fee over the cost of the quoted hotel room fee. When I disputed the fee, the manager only showed that their website indicated that there was a non-refundable pet fee, to which I showed her hotels.com website where there was no such indication. We ended up paying $300 for one night at a second-rate hotel.
Not a great stay, but excellent guest service
Originally booked a 30-night stay, happy to have most amenities of home. I started to notice a cat urine smell after I had been in bed for a few hours and the AC was turned off. Woke up with severe headache and congestion, after sleeping with my head under the covers. Knowing this wouldn't be acceptable the entire stay, I contacted Guest Service Manager Regina Bradley for assistance. She showed me several other rooms and clearly understands both the needs of guests with pets and of those who are sensitive to smells. She also contacted the neighboring property to inquire about availability and pricing thinking that it might be better for me to move to a hotel that doesn't accept pets. Both gestures showed a high level of professionalism and compassion. Ultimately, I checked out and went to the neighboring property, but wanted to give credit where credit is due for her excellent customer service. Thank you!
Checked in at 9 we were in the room to drop off luggage and drink coffee. Only to find that the inside of the water holder had dirt in it. Ask that the coffee pot be replace it never happened. After returning at 1:00am I took a shower only to notice hair all over the shower and hair liquids. I immediately got out and the toilet had feces on the back of seat. After noticing so many issues I then went to the bedroom only to find hair on each layer of the sheets bodily fluids on the Duvet and dirt still on the sheets from the previous guest. Silverware in the kitchen had food in it sunflower seed scatter in different t areas of the room and trash round in the corners. I had to stay up at 130 am to replace all the sheets and pillow case after an exhausting trip in. The lady on Overnight was very understanding. Communication wasn't clear the manager called to follow up while we were in breakfast at 830 that morning. I gave the front desk person my number and told her we wouldn't be in the room all day. Instead at check out there was a message stating the manager called the room but we didnt answer. Well of course not we were gone all day which is why I let the cell number. Finally at check out there was still no resolution, the front desk associate got the manager in the phone after stating she couldn't talk to her and nothing could be done until she got in on Monday. So I let the clerk know I will just contact guest services and she immediately called the manager. The manger gets on the phone and says nothing but hey. Are you serious? I waited for her to address me by name apologize or something she never did. How awkward. I finally started for the 5th time what was going on. Only for her first respond to be why didn't you just check out and leave. My response was clear. Had it not be for my two handicapped grandmothers being with me and it was 130 am I would have mam. This was absolutely the worst experience and customer service ever. On top of everything paid 159.00 for 1 not of complete misery.