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Avaliou em 3 de Agosto de 2013
Ótimo hotel. Quarto amplo e bem equipado. O banheiro poderia ser melhorado, mas era razoável. Bem próximo ao aeroporto e com fácil acesso a vários lugares. O restaurante tinha opções boas e baratas e o serviço era eficiente. O atendimento do staff variava bastante. Alguns atendentes foram bem simpáticos e prestativos, mas outros foram um pouco ríspidos. No geral o hotel é recomendável.
Parking a hassle; allow 30-45 minutes on each end for single shuttle
Avaliou em 7 de Outubro de 2021
Great price for parking through way.com, BUT do not park here unless you can spend an extra 45 minutes when dropping off then an extra 30 minutes when returning. This is a secondary business for the hotel, and they do not have proper systems in place. Checking in is done with paper forms and if the hotel desk is busy with other things you must wait--no simply pulling an automated ticket--but the shuttle will not wait. If you arrive just a few minutes before the shuttle's departure, you'll almost certainly be waiting another 30 for the next one--that's how often the single shuttle runs.
They say to call for a shuttle pickup when you return. We did--but this was not communicated to the driver. We were told he'd be at 2G at 4:45 PM. 2G is quite a walk--it's near the end of the pickup lane. As we were walking to 2G a few minutes before the scheduled time, I saw the shuttle driving by and tried to get the driver's attention--but he was scanning to his left even though any passengers would be to the right. We then watched as he stopped at 2G (about 100 feet away, we were still walking towards it) then drove off at 4:44. If he'd waited until the scheduled time and/or looked down the sidewalk to see if anyone was on their way there'd have been no problem. But he did neither. So after 13 hours spent traveling we spent another 30 minutes in the DC heat.
I called the front desk to complain about how he left ahead of schedule. This had zero impact. On his next run, when we did get on, he nearly left another passenger behind by again leaving a minute or two ahead of schedule--but she managed to bang on the closed door right before he drove off.
Noise Complaint: Denied Refund
Avaliou em 6 de Outubro de 2021
I was, key word being WAS, a frequent visitor at this hotel. In September, I came to town to stay for a work trip. I had to call the front desk 3 times to report loud noise in the courtyard. There was a congregation of about 25 people. After the third call around 1am, I looked outside the window and the people were still in the courtyard, even though the security officer of the hotel was standing there with them. I packed up my stuff and left the hotel to find a quiet place to sleep. I finally found a new room and was able to get in bed around 3AM.
I called the hotel the following week to see why the refund I requested had not been issued to my card. I was told that because I stayed at the hotel more than 3 hours I was not eligible for a refund. I called Marriott corporate and they said they would see what they could do and follow up in 3-5 business days. I had not heard from them so I called them back today. They stated the hotel has denied my refund, once again, and it is their call. As a result, I am stuck paying for two hotel rooms even though my work will only reimburse for one stay.
I do not recommend this hotel. Marriott was my hotel chain of choice but they have lost a loyal customer.
Stellar hotel & staff
Avaliou em 17 de Maio de 2021
Since the pandemic began I have stayed at this hotel on a bi weekly basis for work and have been very impressed with the safety and cleaning procedures the staff has consistently maintained. Highly recommend!
Avoid - old musty hotel
Avaliou em 23 de Abril de 2021
First, I want to say the front desk staff was amazing. Very friendly, helpful, and personable. I prepaid two rooms through our USAA travel perks website. I think perhaps this is why we were given two old rooms on the first floor. One bathroom had ants on the floor. The rooms both smelled musty and when we turned on the AC, I could feel my respiratory system becoming irritated. My husband and I coughed most of the night even after turning off the AC. In hindsight, I would have gone with another hotel despite the good location. I could not check out of our room fast enough and am thankful we only booked one night. The renovations in this hotel appear to have been done to the lobby which is nice but did not extend to our first floor rooms.