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Valores referentes as taxas administrativas estão incluídas no momento da finalização da compra, no site do Hurb.Impostos locais, taxas de serviços e resort fees podem não estar inclusas e devem ser pagas diretamente ao hotel.
Viajante, aqui o cancelamento é GRATUITO!*
Isso mesmo: se acontecer algum imprevisto, você tem a facilidade de cancelar até duas semanas após a sua compra, sem qualquer multa ou cobrança extra.
*O cancelamento grátis é válido até 14 dias após a compra (com exceção do dia do check-in ou check-in em semanas de feriados). Após este prazo, será aplicada uma multa de 20%.
*Para semanas de feriados será cobrada multa de 50%.
*No dia do check-in ou posterior ao mesmo será cobrada multa de 100%.
*Se você optar pelos créditos para utilizar em futuras viagens, poderá efetuar o cancelamento gratuito (com exceção do dia do check-in e semanas de feriados) até a véspera do check-in - sem qualquer cobrança de multa.
Baseada em 1403 avaliações
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Resumo das pontuações
Regular hotel but service is not good enough
The location of this hotel is good. Close to downtown and there is a metro station nearby. Check in process is smooth and the executive lounge provides regular stuff. The decoration and the bathroom facility is out of date, the sink of the basin is not able to seal properly. Besides, if the room faces the street such as mine, it will be very noisy in the night and prevent you to sleep. Even as a Titanium member, there is no welcome fruit delivered to the room. No turn down service even on executive floor. No room upgrade. And another vital problem is, the internet access is very very poor and unstable. So this hotel is the last choice in Chengdu if you have other options.
Renaissance Hotel CTU
Thanks for all staffers Renaissance Hotel CHENGDU have given me a dreamful weekend Warm welcome at chink in time and kindly for everything everywhere Thanks again There some mistaken but they show me a kindly why to solve it. L I like Renaissance chengdu.
If you are a smoker, then this is the hotel for you
The biggest disappointment was all the smoking within the hotel that was not that well policed. All the smokers gathering in the stairway, during the weekend evenings especially, opposite the main hotel reception desk leading up to the L2 restaurant area. This was annoying - especially smoking next to the ''No Smoking" signs - added salt to the wound! Smoke wafted out into the reception area and into lifts at times. Cigarette butts were dropped on the stairs also. The poorly situated ashtrays either side of the front door also allowed smoke to enter from outside. On my (non-smoking) floor, guests were seen with doors open and smoke wafting out into corridors some days. Complaints to reception were not that welcome I felt. I am someone who has lived in China for a few years and is used to the smoking culture on the streets etc in Beijing & Shanghai so I am not being over sensitive about this. But Chengdu is on a new level. I get that they smoke more here but the hotel chooses not to upset some guests and appears to quietly ignore their unacceptable behavior. NOTE: If you are considering booking here and especially over a weekend, then you need to carefully consider my smoking comments. Really poor form and I am disappointed I have to mention this about a Renaissance Hotel. Restaurants are probably a little local style for some westerners. Buffet had huge Chinese style choice and was great value for money but quality a little plain. They were flat out on weekend lunchtimes so they must appeal to a local market/price. I ate some lovely Sichaun food in the L2 Sichuan Restaurant which really is not that well defined. The Cantonese restaurant had some very good dishes as well but I had to try a few. Moet NV was US$250 approx a bottle on Room Service menu but when I asked for champagne flutes was told hotel doesn't have them. The staff generally are very good and some are exceptional. The club lounge staff try really hard to please and although the food again was aimed at a local clientele, I still enjoyed my time there. They happily responded to any request and I have to say I give them high marks. The restaurant staff was also mostly good as were housekeeping and the concierge team. The hotel guest rooms are large and roomy, a nice desk to work at, big bathrooms, couch, and a comfortable bed. All good. Great view from room with floor to ceiling windows with good light. Hotel location is about 300m from Tongzilin subway station on the very busy north/south Line. There is a great Italian restaurant just behind the hotel called Gli Azurri - their lasagne is worth a try. Management - I never saw one manager that I could identify. All very low key and not customer-facing - well to westerners anyway. Compared to the 5 star+ standard that both Shanghai Renaissance Hotels deliver, then Renaissance Chengdu has a long way to go.
We arrived at the hotel very early in the morning (5 am ) after a 13 hour flight. The staff was amazing and truly helpful. The check-in was smooth, the room was super clean and spacious. The buffet breakfast was tasty having many healthy hot and cold choices. The concierge Edward was extremely helpful booking our train ticket to another city as well ordering taxis and directing us to our points of interests. The staff is what makes or breaks the experience. All staff were cheerful and friendly and we fully recommend staying at this hotel while visiting this beautiful city.
Good Concierge Service
I am a fan of Renaissance hotels. They generally have good services. During my stay, the concierge staff, Bill, was very helpful. He was friendly and helped me to move my parcels to my room. Thank you, Bill!