PÉSSIMO ESTADO DE CONSERVAÇÃO
Avaliou em 21 de Janeiro de 2014
Não é uma boa opção, além de ser um hotel pequeno, tem 3 andares e não tem elevador. É um hotel relativamente novo mas em péssimo estado de conservação e com aparência de sujo. É um hotel 4 estrelas e que funciona no sistema all inclusive, mas eu não indico.
The Soco Barbados holiday we need to forget.
Avaliou em 25 de Outubro de 2021
Firstly the soco is not a 4 * hotel.
Barely a 3* at its best!
The amazing hard working staff made what was a very poor boutique hotel interesting for the week.
Booked this as a surprise for wives birthday after nearly 2 years of lockdown. 24 room boutique hotel A La Carte all inclusive thought there we go perfect relaxing holiday.
How how wrong was I, hotel is nearing its end before it requires a major refurbishment as its looking sad and tired.
Hotel rooms clean and tidy but the showers need attention either very hot or cold.
Only one TV channel
Coffee machine dirty and had to be changed
No mini bar in room, fridge empty no bottled water.
No hairdryer, basically everything you normally get in an all inclusive hotel.
Rat running around, blocked drains being cleared whilst people eating, no inside bar so for those that wanted to stay up late they were left at the pool bar whilst others were left listening to there laughter and crackles until the early hours.
It appears the owner is drowning the hotel of funds to fund his new venture in St Lucia, bar running out of premium drinks, breakfast menu not as described , dinner menu missing items like steak. Internet a nightmare considering the official paperwork that is need to both stay and leave Barbados.
Clients going without lunch due to drain issue and one resident requesting the hotel treat everyone to a KFC or a subway meal.
Beach was cleaned and levelled everyday but the towels and sunbeds need replacing.
All in all apart from the staff who were very very helpful it was a holiday that we need to forget, we are going back to Barbados 2022 with the entire family but will give The Soco a wide berth not a recommended place and nor will the venture in St Lucia.
You have been warned!
Look elsewhere in Barbados!!
Avaliou em 18 de Outubro de 2021
Came highly recommended by a friend who holidayed here 7 years ago-amazing how a business can be left decline to such an extent.
Saturday:-Arrived after long flight, additional checks & PCR tests at airport. Took longer to check into Soco than get through the airport. No greeting, cool flannels or drinks,shabby furniture.Barely an acknowledgment from the receptionist who continued with her work for quite a while. Eventually we went through the process, told our room number, receptionist opened the door into the hallway & pointed.
No welcome pack in the room, no Do Not Disturb tag for the door, empty fridge. Unpacking, to find 6 hangers between us. I later went to reception for more, to be told they’d been allocated equally between the rooms. After explaining the duration of our stay (21days), advised more would be ordered, basically living out of suitcases, returned to receptions few times, eventually received Wednesday.
No hairdryer(luckily I’d taken my own)nowhere to hang wet bathing costumes, no WiFi in room(although other rooms had it)no WiFi in restaurant. Sporadic change of beach towels.
Room was tired & grubby, showerhead full of calcium. Often no warm water for shower, spent morning of last day on beach, went to shower, again - cold water, could only bare to shower lower legs/feet.
I had no WiFi from Wednesday until we left Saturday(unless we went outside to bars & restaurants) Travel locator forms & ordering day 2PCR tests were a nightmare,my husband(on same network)had to do both on his phone, set up my email on his phone to get reference numbers to travel. Over 2hours in reception doing this, where it became obvious many guests at the hotel experiencing same issue, the staff happy to give lip service.
If you expect breakfast when restaurant opens at 7am you’ll be disappointed, reasons given-kitchen staff not ready or lost keys to the fridge. Quite often breakfast would start 7:30.
I’d ordered one poached egg, however people who also arrived at 7 & ordered a starter ie yogurt or fruit, the process is:- starters are served & you wait for everyone to finish, their tables cleared before they serve the cooked breakfasts. They have their routine which they do not deviate from. Breakfast can take at least an hour, lunch an hour & a half. My husband waited 90 minutes for breakfast, eventually gave up & walked out. They do prepare bacon in advance, as you smell it cooking, yogurts & fruit plates should be ready to be served
We had lunch twice on our 3 week holiday, due to time wasted in the restaurant.
I mentioned to reception staff, wasting approx 5.5hrs every day waiting for food was unacceptable. When you’re on holiday you want to enjoy the sunshine, not sit in a boring restaurant, no air con & no WiFi. The music in the restaurant was totally depressing, one evening it was piano music, very slow & sullen. I mentioned to reception staff, we’re on holiday, should be listening to cheerful reggae music, Bob Marley & the likes.
No music at the bar, guests using their own personal speakers. Big thank you to Sam & Amy for a really good night using their speaker, which made a normally boring evening akin to a holiday.
The huge rat infestation is disgusting, no rat bait boxes used. Kitchen door being jammed open is an obvious attraction for them. We witnessed an intrusion of cockroaches & they went into the eating area.
Very rarely could you get cold beer, they’d completely run out of bottle beers.
Top shelf drinks would constantly be unavailable for days.
On a positive, fabulous views from the rooms, comfortable beds, excellent air con & most staff were exceptionally helpful & hardworking, namely:-Tony, Chantelle, Shane, Abi, Lucrecia, Narcisa, Raheem, Corey also Carlton & Pedro. Good luck to you all & I hope you find new employment, where you’re friendliness, hard work & dedication is appreciated & rewarded. They’re a credit to this failing hotel.
One restaurant manageress should definitely not work with people, she treats the staff appallingly, glares at guests just as badly & there’s never a smile on her face.
To summarise we would never return to the Soco, the worst all inclusive hotel we have experienced. Barbados is a Beautiful island, very friendly, helpful residents. We were lucky to meet some lovely people which is due to faces becoming familiar in a small hotel environment.
Spend your hard earned money elsewhere.
Avaliou em 17 de Outubro de 2021
Stayed here for 14 nights, first impressions were good. The hotel is in a fabulous spot right on the beach at the end of the boardwalk. We were on the fourth floor. The view was amazing in fact one of the best sea view rooms we’ve ever had, to be fair you couldn’t get much better. It’s a bit of a hard climb especially with suitcases so you if you have mobility or breathing difficulties then ask for lower floor.
Our room was immaculately clean albeit a little tired. The bed was huge and comfy. Plenty of storage space, safe, hairdryer, kettle & fridge. Disappointed no drinks in fridge given it’s a 4* all inclusive hotel I would have expected a few soft drinks at the very least. There was tea, coffee & sugar but no creamer/milk -despite asking several times it never materialised. Towels were plentiful for the first week , then there seemed to be a shortage. Air conditioning worked fine in our room but many guests were resorting to fans as theirs was not working. Shower in room was pretty good and although it took a while to get hot water and we were one of the lucky ones. Our next door neighbours never had any warm water and most guests complained of no water pressure.
Dinning room very hot and stuffy. We were informed the Air conditioning had not worked for over 2 years , why had this not been rectified? Why no fans as a temporary measure. Meals were a la carte, made to order off a menu that changed every 2 days. There was always something unavailable on the menu, I could never understand why the menu wasn’t amended to reflect what actually was available on the day. This would have saved the poor staff having to keep apologising. ( they seemed to spend their days apologising trying to make things right ). The food once it came was of good quality however that did depend on the chef. There was a high turnover of staff and this affected the wait time for your meal to be prepared. On some occasions we had to wait over an hour to be served our starter on one occasion we waited 35 mins just to be sat down. I personally don’t think this is acceptable given there is only 24 rooms in the hotel and the dinning room was never full. In fact you had to book your table for evening meals. Wine or drinks from the bar served with meals but there was only tea & coffee served after breakfast. Would have loved to have tea/coffee stations provided throughout the day. This would be standard in most all inclusive hotels.
Small pool with 10 very tired sun beds, I must stress the 10 sun beds were not due to COVID and social distancing etc as mentioned in previous reviews. There has always been 10 sun beds, this would be fine as yes there are adequate beds on the beach however certain guests ruining it for others; having competitions with each other seeing who can get their towels out first, then giving the hotel a 5 star rating. They were oblivious to the effect they were having on many other guests. Actually appalled to see towels on beds at 1:30 am. Thankfully most guests were very courteous.
A small pool bar of adequate size but regularly ran out of drinks which weren’t replenished for days. Again leaving the poor staff to apologise. There were speakers attached to the bar but I’m told they didn’t work. There was no evening music to listen to unless a guest brought their own portable speaker. We were fortunate to have a couple of nights out of our 14 nights listening to some music.
The regular staff that work here work so very hard to try and make your stay enjoyable but they are fighting a loosing battle hence a very high turnover off staff. They have always got to apologise for something, ie the wait for food , the unavailability of food, the cockroaches running around in the dining room, the stench from drains being rodded at breakfast , the lack of drinks. The lists go on.
This hotel is far from 4* and should not be classed as all inclusive. Yes it’s a boutique hotel and in my opinion only suitable for a short stay and maybe half board basis. You can put up with sparse menus and long waits for food for a few days but to stay for 14 nights it can get very frustrating. The hotel is literally run on a shoestring with staff not being paid hence the big turnover, food & drinks not available. The management do not want/ are unable to rectify any complaints despite guests daily concerns. They just give lip service and leave it all the staff to have to deal with many frustrated and unhappy guests.
The hotel would also benefit from a covered seating area for when it rains as there is no where to socialise only outdoor seating. Yes there are rats running around but there is a boardwalk where they run around freely so despite their attempts this is out of their hands I’m afraid.
Thankfully we met “some” lovely people at SoCo and along with the Staff made the holiday more bearable.
Would we return to SoCo ? - No
We we recommend ? - Yes but if you are only staying for a few nights and are happy with a limited menu and not to concerned about having all the ingredients for your favourite cocktail.
Am I a moaning Brit as mentioned in previous reviews ? NO , I have given a fair and factual review. I work hard for my money and I like to get what’s advertised. “ a high quality hotel facility “ this is not. Which is a crying shame as it has so much potential but appears to be being run into the ground by the owner who is more concerned about his new hotel in St Lucia.