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Bathrooms were not clean
Avaliou em 7 de Novembro de 2019
Bathrooms were not clean, and lacked paper supplies and soap. Granted we know to bring paper whenever we go into a bathroom in Cuba. However, most had toilet paper or was available for purchase.
Not the case here. There were also no locks on the stalls, so you had to have someone hold the door closed for you.
Worst hotel I have ever stayed in
Avaliou em 26 de Agosto de 2018
My partner and I as part of a one month tour of Cuba thought we would treat ourselves to one night in a hotel; this hotel the worst we have ever had the unfortunate pleasure of staying in. Here is an honest account of why:
Firstly, the receptionist was disinterested and rude from the moment that we had arrived. My partner speaks fluent Spanish so there was clearly no language barrier issues. When we asked about the prices of the rooms she couldn't even be bothered to get off her chair, she just simply pointed to the wall at the other end of the reception desk. We were told that the only available room did not currently have hot water, and despite our polite and reasonable request for a small discount due to this she declined and was by no means the least bit interested in providing any basic level of customer service. We requested to speak to the manager to which she said it was not possible today, maybe tomorrow, again with a great amount of attitude and rudeness.
We decided to stay due to extreme tiredness and bad weather at the time, but already we did not have a warm feeling from the hotel at all. Once we checked into our room it was not clean and we had to personally find the cleaner to fix it. The room for the price we had paid and star rating was very poor. It smelt of urine in the entrance/bedroom area, no hot water, old dirty sheets, very old decor and the balcony door was not safe. The 'bolt' for the door was just an old screw bent over onto an old latch that wasn't even secure. Furthermore, the finer detail cleanliness of the room was poor; for example the windows both on the inside and outside had clearly not been cleaned for a long time.
Furthermore, within the first hour of our stay we had received intimidating, aggressive behavior along with sexual harassment from several of the Cuban national guests. They were drunk, loud, and acting like wannabe gangsters with no control whatsoever from the hotel security. It was honestly like having been in prison for the first night. This was something that we had not experienced anywhere else in Cuba, and it does not represent our overall opinion of the Cuban people, but unfortunately at this hotel it was the reality. We went to the reception to make a complaint when we actually witnessed some of the described guests physically fighting, without any intervention from the hotel staff! So we left the reception area to avoid any confrontation.
Later, we requested the use of the phone just to make a quick local call to arrange a taxi for the next day, since there were no taxis coming outside the hotel. The receptionist just simply refused, and nor did she inform us that there was a public phone within the hotel. We found this out by chance and only thanks to the very kind help of a lady who worked in the restaurant did we manage to make our calll.
The restaurant was not open all day, although the receptionist had said that it was. We very quickly ate a sandwich (expensive) at the pool area but we could not sit and relax due to the loud and aggressive environment that I described. Finally, in the evening and the next morning we tried the food at the restaurant which was of very poor quality and despite being very hungry we did not finish it.
Avaliou em 7 de Fevereiro de 2017
While visiting family in Ciego de Avila we stayed two nights at this hotel. We had three rooms. Our room was full of mold. My daughter's room had issues with hot water for the shower. Breakfast was included but it was pretty poor and the coffee was terrible. The staff was inconsistent as far as helpfulness and attitude, some trying very hard, others indifferent.
Much better than expected
Avaliou em 19 de Agosto de 2016
I read other reviews before heading out, and I'm guessing the hotel has had a facelift recently. Not luxurious by any means but very comparable to mid priced European hotels. The rooms were well cleaned daily and the housekeeper would even launder your clothes if you asked. The Lobby bar was open 24Hr. with 1 CUP beers and 1.5 CUP 7 year old sipping Rum (must try, drink neat). The restaurant served a buffet that was pretty good. AC Window units did better than a good job. Compared with the hotel we stayed at in Havana, this was a place. It had a huge pool that was busy all the time serving food and liquor and music. All the staff were very friendly (as are all the Cubans I met) I'm not making this out to be the 4 Seasons, but I have stayed at worse Holiday Inns in the states.
Very Average - Basically the only option.
Avaliou em 18 de Março de 2016
We stayed here for 12 nights as part of a volunteer vacation. The staff were accommodating, respectful and helpful, although there was little English spoken - really our problem as we speak little Spanish. The rooms were spacious although in need of refurbishing. We had working AC, but there were no knobs to adjust the temperature. There are three bars which served reasonably priced drinks and bar food. The pool is good sized and offers a respite from the heat. The weekends can be problematic as this is the "place to be" on the weekends with very loud disco music that goes on until 3-4:00 a.m. Breakfast food was consistent and acceptable.