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NO COFFEE?!!! NO ICE?!!!
Avaliou em 30 de Julho de 2021
Imagine paying over a hundred dollars to stay in a dirty hotel with poor customer service. You wake up and go to get a cup of coffee. THEY DON'T HAVE ANY COFFEE!!! So you take a shower... and the shower doesn't drain!!! Finally, you go to full your cooler with ice before you escape this living, caffeine-free hell... AND THEY DON'T HAVE AN ICE MACHINE!!!!
The worst customer service ever
Avaliou em 5 de Maio de 2021
I stayed here with my family because I have had good experiences at other Woodspring Suites locations. I have to say that this facility was the worst experience ever. The staff are extremely rude. The female at the front desk has no idea what customer service means. She responds to customers with a very bad attitude. I would like to see how the corporate office would react to these individuals behavior. I also was surprised that they would charge people money to perform their job as if people are not paying enough just to stay at this hotel. They want to charge you to make a key for your room so dont forget your key or else you will have to fork over $10. I would expect much more from an establishment like this. You would think that they would want to respect individuals who do not cause problems but it seems that the more respect you show them the worse they act. In my stay I saw various situations that would make you cringe and a lot of them had to do with behavior from the staff. You would think they would screen these people before hiring them. I for one will never stay there again and if anyone asks I will not recommend it to anyone.
Very Poor Customer Service
Avaliou em 19 de Março de 2021
Room was not cleaned under bed/couch and bed skirt was stained from previous guests. The house staff (cleaning crew, front desk lady) was courteous. However, communication from management to staff in order to address customer concerns was lacking (e.g., I sent an email detailing what needed to be cleaned to management but staff failed to address cleaning properly). In addition, no attempt was made by management to follow-up to make sure cleanliness problem stated in email was rectified. The hotel was given an opportunity to address mess left by a previous guest. Bottle and dirty bed skirt, both mentioned in the email, were not fixed. It is my opinion that the property has a short sighted view of customer service ("dime a dozen" attitude). Handling guest relations properly benefits all parties involved - the hotel, guest, and future guest :(
pictures show before for under the bed, the dirty bed skirt, and bottle left by cleaning team
Avaliou em 21 de Abril de 2020
We are from Florida and for a year I was expecting the trip. It was my first time in Colorado and we choose to stay on this hotel and first the charge twice when I ask why she said that was a policy but that she was going to void the first transaction, then only the second was going to be processing, something that I felt wrong, after work for 15 years for a hotel there nothing normal on that, I tooks 11 days and like 25 calls to my bank and the hotel in order to get the money back. Then a soon we get to the room the door was no closing we went downstairs to let them know the lady on the front desk went upstairs to take a look and suddenly she unscrew the metal part on the frame and told us the maintenance guy have a mess, well after that when we walk the room the was a hole on the door like if someone punch the door, also the bathroom fan was sitting on the floor in a corner so it was a hole on the ceiling. They don't gave any extra towels, the mattress pad was stain and if you want more towels you had to gave them what do you have in order to gave you more, the manager and the lady that check me in looks like they don't know anything about hotel management and customer service. The coffee ☕ was removed at 11am even when we catch to snowing and cold days. There was a few hotel guest buying weed outside at the parking lot. Hallways smell like mold mixed with weed and alcohol. One night I found 2 housekeepers doing a room and i ask her for more toilet paper and look each other staying quiet for a min and the she handel me the rolls but i can feel she was nervous and quickly she let me know that for a next time i need to request those at the front desk. The day that I was going to checkout the housekeeping lady knock on my door at 8:00am because they don't offer privacy signs and when I answer the door I look at her and says "yes" and she told me that is c/o day and I told her "I know but c/o time is at 11am" she just said well but is c/o day so I choose to close the door and ignore her. This lady apparently doesn't know about GMP's for housekeeping and manners. For me I will gave to this hotel -1 star, the hotel can be in better shape if they replace the staff for employees with experience on hotel management, housekeeping management and maintenance management. Is a perfect area so is sad that they don't took advance of that.
John for Worst GM
Avaliou em 31 de Janeiro de 2020
If you love to get ripped off, absolutely feel free to stay here. My husband and I booked our room online through the woodspring Suites website, and upon check-in we disclosed we would have our dogs with us. The amazing front desk clerk, Dusty added on the pet fee and we received our guest folio via email shortly after saying our room would be a total of $1,563 for 25 nights. However, near the tail end of our stay, my husband was locked out of the room due to "insufficient funds". Somehow there was a computer glitch that did not actually apply the pet fee, and we were stuck paying an additional $500 for the entire stay and the room. When I addressed this with the general manager, John, he acted as if I was somehow absolutely out of place asking for an explanation, and refused to take responsibility for the fact that there was a glitch on his company's side. He refused to help me in any way with this discrepancy, even though my husband and I were 100% unaware of the glitch, and even though they never cleaned our room the entire 25 days we were there, even though they never told us about our "remaining balance" until after they lock my husband out of the room with our dog in the room alone, and told me that if we really wanted our money back, we can dispute the charge with our bank. Complete lack of customer service know-how on John's part, however Dusty and Linda were amazing. Make sure to hire someone eat as a general manager who knows customer service and has some sort of empathy for his customers who are living there for a month.
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