Avaliação dos hóspedes
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Avaliou em 29 de Janeiro de 2014
O atendimento é bom e os quartos são limpos e bem arrumados. A internet é gratuita em todo o hotel... e é bem rápida. Fica bem em frente a um grande Shopping Center. O café da manhã é razoável e é até às 09:00h.
Really poor experience
Avaliou em 18 de Outubro de 2021
Really poor experience. When I showed up, there wasn't a front desk agent for about 20 minutes. Then couldn't check as eary as I wold have liked. They said their housekeeping crew shows up later than I expected. Much later than I'm accustomed to based on all my past stays. Then to get moved in eventually, had to accept a downgrade. Apparently they gave my type of room to someone who overstayed.
They need more staff, but seemingly are too cheap to hire it. The person who ran the breakfast was very loud and tried to "assist" the front desk work but she was 100% subtraction by addition. Didnt' catch her name, and she also against protocol, because she didn't like me standing up for my rights moved behind the shoulder of the front desk clerk (Sierra) to see my info. Not cool at all and a violation of privacy. Sierra was not rude per se, but she showed no willingness to assist the customers like myself. She has no basis to work in a customer-facing role. The manager who she kept saying wont let her take care of customers like myself was some kid who I'm not even sure is old enough to have graduated college.
The TV had a decent lineup, and had CNBC and ESPN per se, but they always kept coming up as some sort of reception issue. I missed CNBC Fast Money and my favorite team college football game on ESPN the next day.
Also wasn't able to get a late checout as I'm entitled to, had t checkout several hours earlier and it messed up my whole plans.
Hotel, or at least room i was in, had some kind of howling non-wind noise the whole night, although I was able to eventually fall asleep but that plus not a very late checkout made for a bad 2 days after. Breakfast was very unhealthy. And almost everyone didn't have a mask on.
Motor coach Tour Stay
Avaliou em 5 de Outubro de 2021
I have been in the group travel business for over 30 years and have seldom had a worse experience checking a group in.
We were told there would be luggage handlers, which there weren't and the keys were not made up when we arrived.
When I called the manager, who wasn't there, he did not seem to give a rat's you know what about our problem.
Will not go back.
Avaliou em 10 de Setembro de 2021
About the only good thing was the price and the bed was comfortable. As we were planning to stay for four days, we needed a refrigerator. Our room, as well as the rest of the hotel as we were informed, had these little fridges that only stayed on for 2 hours at a time then shut off for 8 hours. In that 2 hours it never got cold. Who has ever see or heard of this before? It was unusable. It was a good thing we had our cooler with us, but it was very inconvenient to keep having to get ice to keep our food cold.
Besides that, the room was not cleaned properly. Having been a maid before, I always clean up the room before leaving including gathering up the towels in one place, bag up empty bottles for crew to recycle etc. When doing this, I found a doll along with a handful of trash under the edge of our bed.
The hot tub was out of order, room had no Do not disturb signs or information about local attractions, places to eat, etc. The 1 chair in the room beside the desk chair was not very big or comfortable. The breakfast was ok even if it was the same every day. They did not have any butter for the toast, etc.
I will say that the staff was very nice and helpful when they could be. They were very short staffed and doing as much as possible.
I have stayed in Marriot hotels for many years and was very disappointed in this stay. I would not book this hotel again.
Avaliou em 15 de Junho de 2021
This hotel was as close as we could get to our family's celebration.
We were surprised that we couldn't schedule an early check-in.....the gal to whom we spoke about that was curt.
Only a cold breakfast offered right now, so we didn't even make an effort to try it.
On several occasions during our stay, when we walked by the Front Desk, NO One was there...really????
We stayed in room 216.............PLEASE correct the issue with the shower doors!!!!!!! Obviously, the shower was not level, as the one shower door would not stay closed.