Não se aceitam animais de estimação.
Valores referentes as taxas administrativas estão incluídas no momento da finalização da compra, no site do Hurb.Impostos locais, taxas de serviços e resort fees podem não estar inclusas e devem ser pagas diretamente ao hotel.
Viajante, aqui o cancelamento é GRATUITO!*
Isso mesmo: se acontecer algum imprevisto, você tem a facilidade de cancelar até duas semanas após a sua compra, sem qualquer multa ou cobrança extra.
*O cancelamento grátis é válido até 14 dias após a compra (com exceção do dia do check-in ou check-in em semanas de feriados). Após este prazo, será aplicada uma multa de 20%.
*Para semanas de feriados será cobrada multa de 50%.
*No dia do check-in ou posterior ao mesmo será cobrada multa de 100%.
*Se você optar pelos créditos para utilizar em futuras viagens, poderá efetuar o cancelamento gratuito (com exceção do dia do check-in e semanas de feriados) até a véspera do check-in - sem qualquer cobrança de multa.
Baseada em 734 avaliações
Pontuação dos viajantes
Perfil dos viajantes
Resumo das pontuações
I was charged a cleaning fee for smoking (I don’t smoke) and only found out about it when I saw the additional separate charge on my credit card statement and called the hotel, I was told multiple times they would “look into it” and call me back. Needless to say they never called. This charge is erroneous and their customer service is horrible. Quite possibly they are trying to generate extra income. How many people actually go thru their credit card statements line by line and would pick up an extra charge? I have reported to AMEX and Hilton and will report to the BBB.
Could have been better. Pool was closed and our room had no mini fridge... was kind of difficult with 3 kids, 2 adults and no fridge. Pool was closed the night we were planning on using it which blew our plans. Ended up going to chuck e cheese instead.
Disappointing customer service
This stay at this hotel was unbelievably disappointing. We planned for a weekend get away from home for my daughters birthday to allow her the opportunity to go swimming indoors. Unfortunately, two hours after our arrival we try entering the pool that we come across being closed. In the midst, of walking to the lobby for further information we walk into a lobby full of upset guest for the exact reason being the pool was closed. Some guest even mention calling before arriving to ensure the pool was available for their stay. The young man at the desk was very respectful and immediately jumped on a plan of action to involve someone higher up being his managers. As he contacted over the phone some guests waited for a verdict. Others like myself, immediately reached out to cooperate because this was unacceptable. I spoke with Marj from the Dallas cooperate office, who assisted me in getting a "resolution". During this call I was advised many things from being told I could leave, I am an adult and not being forced to stay, to go to the front desk to speak to the manager which I made it very clear that I was told there was no management on site. After a 30 minute phone call with Marj and no resolution- she did try to offer me other near by locations by unfortunately I did not want to spend additional money for a different location which I could've done in the first place if that was what I wanted to do, she offered points and advised she could only open a case and send an email and leave this up to the mangers discretion I found myself to be very disappointed in the service I was being provided. It was not until I hung up this call and the young man at the desk advised his manager made it clear she would NOT be coming to the property and she had sent someone out to check on the water of the pool, he also offered his managers phone number to speak to her directly that I found myself completely and utterly appalled at the type of management this company relies on. Lindsey the GM at this location immediately answered the phone in a defensive tone and was disrespectful and rude. As someone who is VERY familiar with customer service I can absolutely say she could use a class or two to help improve how she listens and communicates to guest that should be valued. She started off her statement by saying "first of all, you should not be yelling at my employee and it is our policy to not have management on site and we could leave if dissatisfied" Shocked at how I was being spoken to I did not know how to respond to this women besides making it very clear that she was unbelievably rude I had she been on site she would know that I absolutely was not yelling at the young man at the desk because he or she were not at fault that something went wrong with the pool. But, as a manager your mission should now be to help rectify the situation and make this experience a more positive one by doing absolutely everything you could not by accusing and dismissing me as a guest at your location. I have had many more positive experiences at other hotel companies even if something was wrong with amenities that I was expecting but they've have always valued me and made me WANT to return. My family will be sure to keep this experience in mind for any future stays we may plan. It is unfortunate.
Very nice hotel for the price and location
We stayed at this hotel because of its location to a family wedding. The rooms were very nice and clean. The hotel staff were great and very accommodating. They did their best and was able to get early check in for us and our family members. That made a crazy day so much better!
excellent staff and convenient location right off I -84
we stayed and had a great experience, convenient location right off of I-84 in Manchester, CT. The pool and room were good. Breakfast was typical so just OK. Comfortable bed, clean room and friendly staff. Adjacent burger place was great too.