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Visiting friends in Cuernavaca
Avaliou em 19 de Julho de 2021
I stayed in this hotel because it was the closest to my friends home. I stayed in the back part of the hotel that over looks a river. The room was huge. It had one bed and a smal table with chairs. The bed was a little hard for me, but most beds in Mexico are very firm. The pool was very nice and refreshing. The grounds were lovely. The restuarant had the best food. Try the swiss enchalades. I had breakfast there all 3 days I stayed. The staff was very attentive and friendly. Oscar the night clerk was a mecca of information about Malcom Lowry and local scene.. He was awesome to talk to and made the stay even more interesting. The location is convient, near many attractions, yet quite. A short ride from the bus station. The price was very affordable. I willl stay here again.
Avaliou em 7 de Agosto de 2017
The notable plus of this hotel is its gardens and pool. Most rooms are quiet, but even though they are close to the main square (2 blocks) they are outside the 'hotel zone', so we felt a bit cut off.
On our first night we were offered a room overlooking the busy street or one at the back of the property next to the 'barranca'. We accepted the latter, but the area was poorly lit and the room was much too large and with minimal furniture. Luckily on the 2nd night we were able to move to a better room near their pool.
The Front Desk staff need to become much more familiar with what they are selling. I asked 3 different people about the property's connection with Malcolm Lowry, none of them knew anything and they weren't even aware that there is a plaque in his honour on the front wall.
I also asked about the price of the breakfast. It was 'reasonable' said the young man. Only later did I find out breakfast is included with the room. Why didn't he tell me that?
The management should be reading the less than positive feedback on TA and look to improve. My guess is that they don't even bother to visit these pages.
Exactly what I need / Justo lo que necesitaba
Avaliou em 19 de Fevereiro de 2017
I didn’t any research about hotels before coming to Cuernavaca, so I decided to walk around trying to find something nice, this was exactly what I was looking for, they give a room close to the river which you can hear all the time, the room was too big for me haha and the breakfast was included so it was great, the only detail is that there wasn’t hot shower, that’s why I took two cold showers, for sure one day I will return. (Pool inside)
Realmente no investigue hoteles antes de venir a Cuernavaca, por eso decidí caminar por ahí tratando de encontrar algo agradable, y esto era exactamente lo que estaba buscando, me dieron una habitación cerca del rio, que puedes escuchar todo el tiempo, la habitación era muy grande para mi jaja y el desayuno estuvo incluido así que estuvo muy bien, el único detalle es que no había agua caliente, y tuve que tomar 2 duchas frías, seguramente algún día volveré. (Tienen alberca)
Disappointing property and service
Avaliou em 13 de Julho de 2016
We were quite disappointed by our stay at Bajo el Volcan last weekend. We had booked and paid in advance for two rooms - a single and a double room. The single room had no window, other than a small unscreened vent-type window in the bathroom. The room was claustrophobic and hot. The double room was bigger with windows, which was good, but we didn’t like the big cockroach that greeted us in the bathroom. Nor did we like the two spiders in the bedroom. Adding to that was the fact that the advertised free wifi didn’t work in our room. We called the reception desk to ask for help and were told that they were busy and they’d get to us later. Well, later was about 30 minutes later. We won’t be returning to this hotel.
Spacious, relaxing, center of town
Avaliou em 24 de Fevereiro de 2016
This older property has large rooms, a great outdoor pool. room service, and free parking, free internet. My room had a terrace for breakfast. It is very close to the market and artesans in charming Cuernavaca.
I would stay there again.