Avaliou em 3 de Dezembro de 2018
Estivemos hospedados nesse Best Western entre os dias 19 e 21 de novembro de 2018. Esse Hotel que fica a beira mar de Daytona Beach, bastando descer uma 4 degraus e já está na praia. O Hotel não é novo, mas estava passando por uma reforma no período em que estivemos hospedados. Apesar disso, o nosso quarta ainda tinha mobílias antigas, mas em nada desqualificava o conforto do local. Pela sua localização possui uma excelente vista. O café da manhã foi razoável, tipo "pequeno almoço", com poucas opções. Estávamos de carro e tivemos que pagar 02 diárias para estacionar o carro dentro do Hotel. Essa foi a nossa experiência. Uma das coisas que nos incomodou foi o barulho provocado pelos trabalhos que estavam na reforma a partir das 08:30 horas.
Avaliou em 5 de Abril de 2013
O hotel é simples, achei o preço alto para o que oferece. O nosso quarto tinha uma pequena cozinha bem equipada. Embora a limpeza do quarto fosse boa, os utensílios usados dessa cozinha não era lavados. Funcionários atenciosos e disponíveis para dar as informações solicitadas. As áreas comuns precisam ser modernizadas. Restaurante muito pequeno sem condições de atendimento no café da manhã, que estava incluso na diária. Numa próxima viagem tentarei outro hotel.
It doesn't work - unless you're an ant.
Avaliou em 19 de Outubro de 2021
First impressions are paramount when staying at a hotel, as are last. As soon as I drove into the lot I could see the property was run down. The exterior needs quite a bit of work. Yes, this is a Florida oceanfront hotel and the salty air and humidity wreak havoc on surfaces, but that’s all the more reason why upkeep and frequent painting are so important.
I arrived at 2 pm. Check in is officially 4 pm but, as a Best Western Rewards Diamond member, I am entitled to early check in (if available, of course). Check out here is 11 am. That means there are five hours between normal check out and check in. When I filled out the “pre registration” it actually had arrival time of “2 pm to 4 pm” as the first option, so I chose that. As soon as I approached the desk the clerk told me that the hotel was sold out the night before and that no rooms were ready. She told me it would be “about an hour.” I went to wait on the pool deck. There were three parties going on, each with its own music blasting. So on one side was a speaker blasting one style, another on the other side, and another in the middle. It was a windy day so the beach was not an option. I also assumed there would be pool towels on the deck, as is usually the case. As it turned out, one had to request them at the front desk. But when I asked the clerk if the pool was open and if I could wait there until the room was ready she said yes. Why didn’t she offer me a pool towel, knowing I was going to the pool and knowing that the pool towels could only be obtained at the desk? A small thing, to be sure, but another “first impression” oversight that had me regretting booking this hotel even before I’d checked in.
There are 44 oceanfront balcony rooms. I watched from the deck as balconies were being cleaned. An hour went by. No call. At 3 pm I called the front desk. She said it would be just a little while longer. At 3:30 I called again. She said it would be “about 10 minutes.” At 4 pm I called and she said the room was ready. So the “one hour” was actually two hours, and I waited from 2 pm to 4 pm on the pool deck. Yes, normal check in is 4 pm, and early check in is offered to Diamond members but not guaranteed – I get that, but five hours to clean a room? Even if the ONLY oceanfront rooms that were vacated that day all had late checkouts of 2 pm (which is highly unlikely) they should have had a room ready for me by 3 pm. I find it hard to believe that no oceanfront rooms were vacated at 11 am. It does not take five hours to clean a room.
When I finally went to the desk for my key the clerk was professional and efficient. She did everything right. Things are looking up. Then I went to the room. The door would not open. The key WAS working – it was unlocking the lock – but something was jamming the door. It turned out that there was a large piece of cardboard that had been folded and jammed into the upper right corner of the door to keep the door open while they clean it. I went to find a housekeeper and she showed me they were doing this in some of the other rooms and had placed a towel there. No doorstops? Really? Housekeepers have to jam a big hunk of cardboard into the top of the door to keep it open to clean it? So that’s what was keeping me from opening the door. They forgot to remove the cardboard. I pulled it out and brought it down the hall where they told me why it was there. I went back to the room and went to throw it away but there was no trash can. There was one small can in the bathroom but none in the bedroom. How does a room get approved for guest arrival without a trash can? I had to go down the hall to find the housekeeper (for the third time already) and I wasn’t even in the room yet.
The first thing one sees upon opening and then closing and locking the door is the door – the door jambs, the locks, etc. Everything was rusty. Again, I’ve stayed at oceanfront properties many times and I know that the salty, humid air is going to get to any exposed metal surface unless it’s painted frequently. Sure, on a door jamb you can only paint so many times before the door gets stuck – but there are ways around that. You don’t want a guest opening the door and seeing rust all over it. Before I even entered the room I was disgusted.
Once I was finally in the room I went to get the luggage rack to place my bag on. I couldn’t find one. I went to the housekeeper again (fourth time) and she told me they had none and she had never seen one. She asked a couple of other housekeepers, as well, and they all said they’d never seen one. I’ve stayed at hotels over 100 nights in the past 10 months and every single one had a rack you could unfold for your bag. Okay, fine – I found a workaround. Again, a small thing on its own but this was one issue after another. No room available, one hour turning into two, no pool towel offered, cardboard jamming the door open so I couldn’t open it, no trash can, rust all around the door and locks, no luggage rack...but I give them the benefit of the doubt anyway. I rationalized each failing and didn’t consider them dealbreakers. The room was actually pretty nice. Furnishings were clean and modern, all the lamps worked, nothing was broken.
Then I started cleaning. There was clearly an attempt made to renovate the rooms, and housekeeping went to great lengths to clean. But those positive efforts fall away when so many little negatives start to add up. There was a huge, ugly stain on the carpet next to the fridge. It was clear that a fridge with a larger base had been replaced with a newer, smaller one. Yes, it was nice to have a nice, clean fridge. But after removal of the old one there were disgusting stains on the carpet that were just left there. I tried moving the fridge to cover the one I could see but that just exposed one on the other side since this fridge was smaller.
Once I settled in I was fine in the room and had no interest in asking for another one, especially since it was approaching 5 pm and I’d been there three hours – not to mention that another room might be even worse. Since everything worked and the room was relatively clean, I decided to put all the introductory challenges behind me and relax.
I logged onto the internet. It was under 5 Mbps. Slow by home standards but I’ve seen worse in hotels so, like all the other little issues, I just let it go. What I really need, especially to sleep, is a room that’s quiet and dark with a comfortable bed. It had all that. The shower was adequate but the water barely trickled out of the faucet. I actually ended up washing my hands in the shower since the pressure was better there and it got hotter faster.
I got used to the little flies in the room because I know they’re all over the beach and they get into the rooms. I get that. There are also very tiny ants that populate buildings in Florida and this room had plenty of those. I put a paper plate on the dresser and a few hours later it was swarming with tiny ants. So just a precaution to any guest – do NOT leave any food out or anything unwrapped because it will be a feeding frenzy for the bugs. Again, I know this is a Florida thing – I get that – but how often do they exterminate? It was pretty bad.
I decided to skip the free breakfast. Ironically, a sign on the breakfast room door said “no take out,” which is interesting since many hotels have done away with breakfast dining and actually require you to take the food to your room. Here it was the other way around. Maybe because of those ants. But I decided not to risk getting sick.
I had planned to ask for a late check out and, depending on the weather, stay another night. But I decided I wanted to get out of there as soon as possible in the morning. I decided not to ask for a late check out and definitely had no intention of booking another night. When I wanted to check out, I opened the app but there was no check out option in the app. There was also no email telling me I could check out online. These are pretty standard, especially since COVID. Hotels are more and more avoiding any contact with staff and allowing check in, check out, etc. to be done online and/or in the app. But not here. Okay, maybe I can check out on the TV. I turned on the TV and pressed the “menu/guide” button – nothing. The “on” button worked but that was it. No menu. I gave up on the idea of skipping the front desk and went to the desk to check out. Most hotels have an automatic door to get into the lobby since you’re probably carrying bags. This one doesn’t, but there’s a big button to press for handicapped access and the door is supposed to open. The button didn’t work. This was my final act before handing over my keys and leaving. The button for handicapped people to be able to open the front door not working. And how fitting that I should arrive and find nothing working right and then find nothing working right upon departure. I guess that sums up this hotel – it doesn’t work. It certainly didn’t work for me, and I have no intention of returning.