Gateway Inn & Suites Dillard
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Informações do estabelecimento
Saída até: 11:00
64 White Oak Ln, Dillard, GA 30537, USA - Dillard, Georgia - Estados Unidos - 30537
Comodidades do estabelecimento
Saída até: 11:00
Avaliação dos hóspedes
Pontuação dos viajantes
Perfil dos viajantes
Viagem a sós
Viagem com amigos
Resumo das pontuações
Qualidade do sono
Do NOT stay here until ALL renovations are completed!
Avaliou em 27 de novembro de 2022
Had to change rooms; first one had a strong mildew smell. Second room we had to ask for new sheets because there were black dog hairs on sheets, room had bugs on curtain, Had to ask for a sheet to put on couch because the stains were gross. Couldn’t stand looking at them or even sit on the couch. They gave us 2 towels for 4 nights. Asked for more towels and got ones with stains. Staff said they couldn’t keep up with washing the towels. The fire alarm in our room was in a drawer. The fire alarm in hall way kept beeping. Unless this hotel gets a full renovation; in my opinion do not stay here. Quality Inn is lacking Quality,
Pros and cons
Avaliou em 19 de novembro de 2022
We have been staying at this hotel at least once a year for many years. It used to be a Holiday Inn and it was perfect. The owners did not want to pay the franchise expenses anymore and it became the Gateway Inn. It was still great for a couple of years and then started to go downhill and we didn’t stay for a couple of years. Then Quality Inn took over and we stayed last year and it was great! The person at the front desk was very friendly and said they were going to make it even better with upcoming renovations. We pulled in this year and saw the new paint job and had great expectations. It was soon disappointing. We came a little early to see if a room was ready and the person at the front desk was rude and said we were early and check in wasn’t until 4. I was ok with that because I knew I was early but the room was ready and they could check us in. One of our key cards would not work and we took it back. They redid it and it still did not work. The keys looked really well used. The room smelled like dog but my husband said it was the paint smell. The beds were sunk in the middle, everything was really worn looking and there were toe nail clippings on the carpet. The shower is the highlight of the room with great water pressure but had to turn it all the way up and still wasn’t really hot. We like to stay here because the location is perfect for us with the hikes we like to do and the price is very affordable. Unless there are significant changes we will be looking for another location for our next trip.
Avaliou em 17 de agosto de 2022
I was passing through here and needed to stop for one night. This was an economical find, It was easy to check in, Room was comfortable. Did not use the pool. Breakfast was enough with bagels and fruit cups etc. The room was comfortable, wifi was okay. I was in first floor and it was all quiet and good. There was coffee maker in the room. Toiletries were provided. Great shower!
In the Midst of Redoing the Lobby
Avaliou em 5 de agosto de 2022
We started staying here last year when there was nothing available on short notice in Franklin, and now we stay here instead. Everything was clean in our room, which had a king bed and a couch. The breakfast was "continental" - meaning no eggs - but they had a waffle iron. We eat breakfast at The Sunset in Franklin but get orange juice and coffee or tea from the breakfast room. The lobby was a bit "tore up" but I was careful where I walked. Staff was very nice. One day I should try the pool.
Terrible customer service and poorly maintained hotel
Avaliou em 6 de junho de 2022
This 72 room two-story product has been three different brands in recent years: Holiday Inn Express, Gateway Inn & Suites, and now Quality Inn. The grounds are very poorly maintained. The two road signs from the prior brands are laying in the grass in the back. There are buckets, ladders and junk laying out for all to see. The team does not pick up the parking lot from the day before. I walked the property around 10:00 AM and saw bottles, garbage and construction debris. The interior is clean but very run down. The walls are filled with different paint patches that do not match. The doors and walls are scuffed up. The furniture has tears in the fabric. The toilet is permanently stained. The room is definitely cleaned, but cleaning does not fix permanent worn down damage. Our reservation was for late arrival. We called around 3:00 PM the day of our arrival to confirm our 1:00 AM arrival. The guest agent added a note to our reservation. To our surprise, the property closes at 10:00 PM and locks every door to the property with piece of paper instructing you to call this number. We did and woke up a very tired person. When the door was unlocked for us there was no smile, no polite welcome, and no interaction at all. We clearly interrupted his sleep. He had already completed the night audit and charged our credit card even though he acknowledged we had a note on the file as late arrival at 1:00. Check out the next morning was no better. The two employees working the desk and food buffet were not friendly. They shut the light off on us at straight up 10:00 to signal we needed to leave the food area. Changing brands is a red flag to me. The franchise owner has property improvement plans that are required by all brands. When you do not complete them you get removed or you leave yourself to avoid penalties. Being at a new brand you get another 1-2 reprieve before they start forcing PIP requirements.