Informações do estabelecimento
Saída até: 11:00
35 Cornwall St, East Kilbride, Glasgow G74 1AF, UK - EAST KILBRIDE, South Lanarkshire - Reino Unido - 741
Comodidades do estabelecimento
Saída até: 11:00
Avaliação dos hóspedes
Pontuação dos viajantes
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Resumo das pontuações
Qualidade do sono
Avaliou em 11 de outubro de 2021
The photo on the booking site I used were ok and the price was good. However when I checked in for one night even though there was a double bed the room was tiny. The upholstery on the chair in the room was so dirty I wouldn’t anything on it let alone sit on it. The room was extremely unloved With ring marks on all the surfaces and very dark. The bathroom was clean but very tired with cracked tiles on the floor. The shower was little more than a trickle. It was so small I couldn’t outstretch my arms either way. That said the bed linen was clean and I did sleep relatively well. I understand the limitations Covid has made. However other than breakfast there were no facilities at the hotel. I had been travelling for 6 hours and the bar was closed as well as the restaurant. Also the public areas were unavailable. All of this made my stay all the more unpleasant. I was directed to the nearest restaurant which was a Weatherspoons 3 minutes walk from the hotel. I was a little nervous as I was a single female and didn’t know the area. Such a shame as with a lot of investment it could be a great hotel.
Disgusting and noisy
Avaliou em 6 de setembro de 2021
If I could put 0 stars it would be awesome! I know the price is low and that's okay but a least wash the bedsheets! They were smelling like someone slept there already! Then the bathroom was dirty and in one of the towels I found a public hair, I just wanted to puke!! Then I wanted to make coffee and in one of the mugs there was another hair! I mean this is unacceptable!! I haven't slept for 1 second for the noise of drunk people outside and also in the other rooms! It means the walls are like paper. The only positive thing was the blonde girl at the reception in the morning who was super kind and gave us the breakfast. The star is for her! I slept in hostels better than this hotel.
Scruffy, neglected, poorly managed
Avaliou em 2 de setembro de 2021
The following is the letter sent by email to the Bruce Hotel which, unsurprisingly, has received no response. The matters will now be raised with UK Trading Standards, the Scottish Tourist Board and the UK consumer arbitration. The automated responses which the Bruce Hotel leaves on Tripadvisor in response to poor reviews in the hope that the matter will be settled will not work in this case. That the Bruce Hotel is ranked #8 out of 8 hotels in this town speaks for itself. FORMAL COMPLAINT: communication #1 August 31st 2021 I write to you solely and directly in anticipation of a prompt response failing which I shall escalate this complaint to the Trading Standards Authority, the Scottish Tourist Board and the UK Consumers Arbitration. Having lived, worked and travelled both locally and internationally for over 30 years – including in the hotel industry - I have rarely encountered such a badly maintained and ineffectively managed premises such as yours. I stayed in the Bruce Hotel for four nights from Monday, August 23rd until Friday, August 27th 2021.  Not once was the outside area which is part of your hotel ever cleaned, including the tables; cigarette butts, consumed drinks, wrappers and other sundry litter accumulated during that period. Furthermore, the carpets of your common areas, and, especially, inside the elevators were filthy.  Despite referring to the matter on three occasions on three separate days with your reception staff, the internet connection in the room was intermittent resulting in my having to go downstairs repeatedly in order to retrieve important emails. This problem was recognised by your reception staff.  The elevator door jammed on four occasions resulting, on the first occasion, in my being unable to exit. This was witnessed and reported to your receptionist by me on the first day; she acknowledged that her manager had referred to this, but that same problem remained throughout my stay. It was noted again two days later by the receptionist himself but with no indication that any action would be taken. That the first receptionist was aware of the problem on August 23rd, yet by August 27th the matter had not been resolved is in serious breach of health and safety requirements and is tantamount to negligence on the part of the hotel.  The laminated information card left in the hotel room unequivocally stated that fresh towels would be provided each day and would be left outside the door: this did not happen on any occasion, nor, it seems, did it occur to your housekeeping staff that coffees and other toiletries designed for a one-off use would also require replacement on a daily basis even if, based upon current COVID regulations, those too would be left outside the door.  Upon checking, I discovered that, unlike the Bruce Hotel, other hotels had resumed full daily cleaning of rooms. Has it not occurred to the hotel to provide staff with PPE gear if, as is claimed, the hotel is concerned about the effects of COVID, or is the hotel content to allow the guests to engage in self-service for an indefinite period?  Despite the reopening of restaurants elsewhere, your hotel continues to serve a cheap cold breakfast. Again, other establishments have introduced means of social distancing while eating, but the Bruce appears not to have considered that.  I requested towels and a change of bedding on two occasions on the same day. Your receptionist stated that these would be supplied by 15.00; they were not, and I made a second request after this time had expired. I should also add that for a receptionist on two separate occasions to refer to having a ‘million things to do’ is not my concern and is evidence of scant training.  The lock on the bathroom door was missing; it had obviously broken off at some point in the past but had not been replaced.  The room window could not be closed properly, swung open in the wind and allowed in a large number of flies.  I was woken in the small hours of the morning by a telephone call from complete strangers who were offensive. Only two people knew that I was staying in the Bruce Hotel and, unlike the callers, do not have Irish accents. You had at least four residents in the hotel at that time who had Irish accents, two of whom were staying diagonally opposite me, despite which I never once interacted with them in any way. The pig ignorance of the intellectually challenged is of no interest to me; what is of interest, however, is that, when I reported this matter later that morning, your receptionist was unable to check records of inter-room telephone calls and given that the porter had received no external call during the night in question, the call could only have come from guests. Had I not been leaving the same morning, I would have referred the matter to the Police.  A sign outside the hotel clearly referred to contacting the night porter which, by my understanding, would suggest that, during the small hours, the hotel doors would be closed, access being granted only by the night porter himself; this would, of course, be standard and sensible practice in terms of safety. That, however, was not the case, and the hotel remained open - with limited supervision - and on more than one occasion I exited and entered the hotel premises late at night with nobody present in the reception area. That is not the fault of the night porter who may have different tasks to perform, but to have no system in place thereby allowing anybody to enter the hotel at any time without being questioned is a worrying lapse in security. While your staff were pleasant and helpful even if, as one claimed, they are overworked, that does not detract from the fact that the Bruce Hotel is severely lacking in several aspects of its management and upkeep, and, it seems, is seeking, partially using the excuse of COVID, to save money rather than provide an adequate service to guests and taking the appropriate measures taken by other hotels of a similar category. Furthermore, concerns pertaining to the security of the guests warrant reporting. Hotel accommodation is limited in East Kilbride; that, however, is no excuse for compromise and / or indifference in terms of standards, but that, in my view, is precisely what the Bruce Hotel is doing. It has not gone unnoticed by me and, I can assure you, by others.
can't complain, I had a good stay!
Avaliou em 1 de setembro de 2021
Angie at reception was lovely and very welcoming. I stayed in one of the first floor rooms - wasn't one of the new refurbished ones but it was still not a bad room. The bed was comfy and so I had a nice sleep. There were a few noises from neighbouring guests but what can you do about that? There are areas of the hotel that require some TLC and the bar/restaurant was closed which was a bit disappointing - however I was informed that this was due to renovation work. Hopefully next time I'm back I can sit in the lounge and have a beer.
5 Star Stay!
Avaliou em 1 de setembro de 2021
Staff were extremely welcoming, nice and friendly. There was an issue with my booking however this was quickly resolved by the staff and I was upgraded to a superior room - the room was perfect and spacious. I enjoyed my 1 night stay at The Bruce and will most definitely be back.