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Avaliou em 3 de Julho de 2021
Great place and very clean! Teresa the manager is awesome, she is very helpful, professional and has a good sense of humor along with the rest of her staff! No complaints here. Definitely recommend for a long term stay.
Avoid at all costs
Avaliou em 28 de Outubro de 2019
Probably the worst experience I've ever had with any front desk, to the point its almost comical. I walked in to ask the front desk to look up my reservation. Its 5pm, im the only one in the lobby, and Patrice finally comes out after 2 minutes of me standing and waiting. I kindly let her know that my boyfriend, whose name is on the room, will be in in a moment to check in. As i was about to ask her to look up the reservation, she rudely cuts me off, says "i cant do anything until he walks in." Then just walks away. I was just going to ask if she could look it up, i understand the need for an ID to check in, but i wasnt asking to check in. Her rudeness right off the bat is very unnecessary. My boyfriend walks in, we let her know the name and show her the ID. She begins to check us in. I am battling with my 80 pound dog as he tries to sniff around the lobby. Patrice was very hostile the entire time. She had a lot of attitude in her voice and asked if we have a pet and i smiled and tried to joke and say "i wish he was imaginary." And laughed it off. Im not sure if she thought i was being sarcastic or rude, i thought laughing at the end and the smile and the fact i didnt have any sarcastic note in my voice would let her know that i had no ill will. She stopped and stared at me and said "i dont know what your plans are with that dog." As she glared at me. I looked at her and let her know that he will be staying in the room. Her hostile attitude continued to worsen. I paid online, had the confirmation number, had the email that said paid in full, and she said "well it says you still need to pay so you arent getting a room until this is paid." I tried to show her the email and read her the confirmation number, but she wouldnt look at my phone, wouldnt listen to me speak, and rolled her eyes numerous times. My boyfriend then stepped in and asked if there was a manager or a managers number she could reach out too. She said no, shes the only one and theres no way to reach anyone above her. My boyfriend then said that there has to be a way to contact her manager. She refused again. The entire situation was just ridiculous. She must have woken up on the wrong side of the bed to be so rude and aggressive from the very beginning. After asking a third time for a managers number, because we had a confirmation number of the payment, she then said she would call the cops on us if we didnt get out of the lobby. At this point i started laughing. We are standing there, asking for a phone number or our room number, trying to figure out the situation and she refused to be of any help, and instead of trying to resolve the situation like any front desk should, she just wanted us out of the hotel. She walked off, again, and called what we could only assume was the actual manager of the hotel. The cops came, took time to look over the confirmation that we had, said theres no reason we cant be checked in, only to have the manager on the phone say we wont be checked in. We will be filing complaints with the extended stay corporate, as well as the BBB because of the event that took place. We paid and were denied check in because we didnt want to deal with Patrice's attitude. I am still waiting on my refund as well. Avoid this hotel at all costs. The manager, Theresa, wasnt even there, only heard what Patrice had to say, and said she could refuse us check in. Worst guest service ever.
Avaliou em 15 de Agosto de 2019
We stayed at the Extended Stay in Elmhurst, IL a few weeks ago. Our room was ok, not filthy but not sparkling clean either. We got in late at night and sometime in the very early morning we noticed the toilet wasn't really flushing well. When we contacted the front desk they said that they "got a new toilet system put in recently and it doesn't work well but she would have maintenance come take a look at it. We left for the day and and when we returned again late at night, the toilet was still having the same issue. I called the front desk again early in the morning and explained that the toilet was now overflowing everywhere! She told me that, "there is no one from the maintenance department here, but I will leave a plunger at the front desk for you." WAIT, WHAT??!! I explained that I would NOT be plunging and trying to fix the toilet and that upon my return (as were were leaving for the day again) that I expected the toilet to be fixed, the room to be cleaned or to give me a new room. The woman was rude and told me that, might not happen. Again, WHAT??? When we returned to the hotel again late at night, nothing had been done to fix our toilet or clean the mess it made! I was infuriated, and when I demanded another room, I was told there was no availability. That is disgusting. Fortunately we were there with other people, who graciously offered for us to stay in their room for the last night. I am completely disgusted with both the toilet overflowing and not being fixed or cleaned as well as the lack of customer service and accommodations. I tried to e-mail the company directly and as of yet, I have not received any response. When I tried to call them to express my concerns, I was put on hold for more than 30 minutes.
Avaliou em 14 de Abril de 2019
Hotel was great price and the room was bigger and more amenities than your typical hotel room. It had a stove, full-size fridge, and microwave. Room was clean, and staff was friendly. Had a quick little on the go breakfast. For the price, hotel was perfect.
Avaliou em 5 de Novembro de 2018
I’ve stayed at many different extended stay hotels. Marriott, Raddison, Holiday Inn etc. This particular Extended Stay America is dismal.
First off, they must operate from the viewpoint that everyone is a thief, because they standard “stocked amenities” of any other extended stay hotel I’ve ever set foot in are on a request only basis. Zilch in your room. It’s a huge hassle. They also do not have a wine cork-screw or bottle openers. The front desk guy said it’s because people “probably” would steal them. Poverty mentality to think everyone is going to rob you. Super low rent establishment.
They have coffee makers and Coffee sachets, but only powder creamer. Don’t forget to ask for a spoon or you’ll have to stir your coffee with your toothbrush.
There is no conditioner provided in the toiletry amenities, and the vending machine is supposed to have some standard items, but only had single use shampoo packets, for purchase.
My room had several lights out. I had to go to the front desk to get my own light bulb and change it so my room was illuminated. Who knew “light” was also available on a request only basis!?
I asked for an extra blanket upon arrival, and was handed a thin bed sheet. The guy at the counter then proceeded to gaslight me trying to convince me that the white sheet “was their blanket.” He later went into the back room and grabbed me an ancient, bagged, fitted polyester duvet. In the room there was a brown fuzzy blanket on the bed, so they clearly exist in the hotel...somewhere. Maybe they’re afraid people will steal them.
My room had no hand towels and no washcloths (or “face towels” as the desk guy called them... although I must be boojie because I like to wash my whole person, not just my face). Well... I was told there were no “face towels.” In the end I chased down a house keeping cart in the hallway and took wash cloths and hand towels from the cleaning staff.
There were about 20 of us staying at this hotel for the weekend between 8 rooms. Everyone had an awful experience with service and amenities. One person was locked out of her bathroom in the middle of the night, and the witchy woman at the desk refused to help unlock it so she could use the toilet. Even lied and said she had a line of people waiting to be checked in. Our friend in “urgent need” went to the lobby thinking there may be a public toilet to use. Not only is there no public toilet, but there were no lines of guests. The woman lied.
There were so many other issues, from no pillows (and no pillows available), to being given the wrong room number and 30 minutes of back and forth with “trying” to magnetize the key card. We all heard “sorry” or “my bad” a half dozen times, even an “I’m busy, I’m running the whole hotel by myself!”
Maybe if Elmhurst Extended Stay Am hired honorable, capable employees they wouldn’t be so quick to assume all guests will steal, or are undeserving of hospitable courtesy.
One positive!! the bed was very comfortable and the pillows when available were also terrific. So if you only need to sleep with no plans to consume food or wash, or urinate in the night, this hotel may be a good option for your travel.