Expressway Suites Fargo
Mais detalhes
Fique mais perto de ganhar 1 diária grátis com esta reserva!
Saber mais4
Suíte standard, várias camas, para não fumantes
Máx. 6 adultos e 5 crianças
4
Suíte, para não fumantes
Máx. 2 adultos e 2 crianças
Informações do estabelecimento
Saída até: 11:00
4303 17th Ave South - Fargo, North Dakota - Estados Unidos - 58103
Comodidades do estabelecimento
Saída até: 11:00
Avaliação dos hóspedes
TripAdvisor
Pontuação dos viajantes
Excelente
204
Muito Bom
90
Bom
17
Razoável
13
Ruim
10
Perfil dos viajantes
Negócios
50
Romântica
64
Viagem a sós
13
Família
155
Viagem com amigos
24
Resumo das pontuações
Atendimento
Custo-benefício
Limpeza
Localização
Qualidade do sono
Quartos
Worst experience ever.
Avaliou em 21 de fevereiro de 2023
On day of check in asked if we could have a main floor due to mobility issues and was assured we could but when we actually checked in there were Jon. Also asked if there was a hot tub and was told yes there is. Later in the evening was going to get ice and chatting with another traveller who was on his way to hot tub. Well it was closed. Asked front desk clerk who said there was an issue with it and the GM was supposed to come in but it was his birthday so he wasn’t going to but hopefully it would be working the next day. Asked why we were told there was a hot tub and no mention that it wasn’t working. We would have gone somewhere else if we had know . Next morning there were no eggs left at breakfast even though there was an hour left. Guests asked multiple times and were told it was “too late”. Guess the attendant had a change of heart because she put a bowl of eggs in microwave and then into the warmer so managed to get some. ICE COLD. Came back that evening after shopping and room key didn’t work. Had to get new keys. On checkout the next morning was told we had checked out the day before. Clearly we had not. Turns out when we checked in the clerk only charged one night. At any point someone could have been checked into our room while we were out and taken our belongings or tried to get in the room while we were in it. Front desk staff were not professional. Will lot be back again.
955shelleyt
Good choice
Avaliou em 27 de setembro de 2022
Stayed here for one night. The room was clean and the bed was comfortable with a variety of pillows to choose from. I found one that was just perfect. Breakfast was decent. Staff was friendly. We had no issues and I would stay here again. We ate at Luckys 13 next door within only a feet from the hotel and it was really good.
r01313
no communication between staff
Avaliou em 3 de setembro de 2022
My extended family have stayed at this hotel numerous times over the years and we have recommended it to many people, as was the case with this visit. We booked 2 rooms for the 2 families. Day 1 - We were informed that the hot tub and pool were out of service upon checking in. We both checked into our rooms and each family requested their respective rooms receive daily cleaning, as per the posting on your website. The front desk said that a note would be put on our room file to ensure that they are cleaned. Upon entering our rooms, they were immaculate. The hallways and elevators, however, were filthy and had dirt, crushed potato chips and M&M’s on the floor. Day 2 - When we returned to our rooms, about 3:00 pm, we saw the cleaning carts in the hallway and vacuums were on the hallway floor and our rooms still had not been cleaned. We assumed the staff had not finished the cleanup. We left for dinner and when we returned later, about 7:00 pm, we noticed that the hallways and elevator still had not been vacuumed and that the same mess of dirt, crushed chips and M&M’s were still in their place. We entered our rooms and the beds were not made, the garbage had not been removed and no fresh towels or new toiletries were provided. The pool area was open, so we ended up swapping out our used towels for fresh one - poolside. We, again, approached the front desk to request the rooms be cleaned the next day. Day 3 - When we left in the morning, we mentioned to the front desk that we still wanted our rooms tended to and to make sure the housekeeping staff were notified that cleanup was requested for both rooms. The front desk indicated that they would put in the request, and they stated that, yes, there was a notice on our room file. We returned to our room about 2:00 pm and still no cleanup was done. About to go down yet again to request the cleaning of our rooms we saw and spoke with housekeeping, in the hallway. We took out our own garbage and mentioned that we would like the two rooms tended to. They indicated that it would be done. Our friends even went so far as to pull out the empty Kleenex box to indicate that a new box of tissues was needed. Their room was tidied however they did not replace the tissue and no fresh toiletries were provided. Later we decided to go and sit in the hot tub to relax. The chlorine was so strong that after 5 minutes our eyes were burning so bad we had to leave. Back in the room we noticed that our skin had a white flaky film on it. Too much chemical were added to the hot tub and there was no notice posted warning guests. We had suggested this hotel to our friends after the exceptional service we’ve had in the past and after this visit I am now extremely embarrassed to have suggested we stay at your hotel. I understand between COVID and being short staff things are not the same however after registering the first ‘complaint’ I would have thought that the housekeeping would have been done. This was our first trip since COVID and it was such a disappointment that I’m not confident in returning to your establishment due to the state of the hotel and the lack of communication between the front desk and housekeeping or the inability of the housekeeping staff to maintain the cleanliness of your hotel. This is the first time I’ve ever had to write a complaint to an establishment and am doing so because of the sorry state the hotel is in. AS for the breakfast selection--it is DEFINATELY not what is used to be!!! After 2 weeks there is no response from management to address my concerns.
wayneandkaren
Great place to stay
Avaliou em 19 de agosto de 2022
We were a little early for check in and they let us in our room early which we appreciated very much! Our tv remote didn't work so they upgraded us to a whirlpool suite which was awesome. Breakfast was good and staff was very friendly. Beds were very comfortable. We will definitely stay here again!
vgailf
Alright
Avaliou em 14 de agosto de 2022
We came just to get away for a night! The room was nice and clean. The bed was comfortable! Best part is my son enjoyed the pool area with the water slide and the water tree thing! I did feel a lot if dirt or something at the bottom of the pool in the corner. Overall a good time and I would book again!
alissa2006