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Do NOT stay here if you like safety!
Avaliou em 24 de Setembro de 2021
If you want employees to enter your room at night, unauthorized and unannounced , stay here. If you would like to feel safe, definitely do not stay at this hotel! We checked in through the Marriott app in the morning, received the digital key a few hours later and then made it to the hotel around 4:15.
I specifically stopped at the front desk to get an additional key. Received the key and went to the room. At around 9:15 pm, an employee tried to get into it room, without knocking first or giving us a heads Up. Thankfully we had the latch hooked so he could not enter. I then called the front desk and Roderick answered stating that he was the manager and he wanted to show someone the room. Wait what- you gave us keys a few hours prior. I would certainly hope you would check the computer first to see if there was anyone in the room. He proceeded to tell me he didn’t think anyone was in that room because the keys were still at the desk, but then when my friend went downstairs to ask why he tried to get into the room he said he had a master key, despite telling me a few minutes earlier that the keys were from earlier in the day…. He cannot be trusted as he told two different stories in the matter of 10 minutes! Beware!! I filed a complaint with Marriott and we moved to a nicer Marriott hotel. Also earlier in the day he told us he was in house helping but they were short staffed and needed someone to help out. That’s great if he wanted to help out, however his behavior with trying to enter an occupied room, was unprofessional, creepy, and scary.
Great Hotel Right Off I-10
Avaliou em 24 de Julho de 2021
Had booked at another hotel in town that was unlivable and scrambled to find a new room. This was a great landing that we had not looked at before. New facility with clean rooms. Great breakfast area. Easy on/off from I-10 with plenty of food places next door. Staff was friendly and welcoming making it a great two day stay. Highly recommend this location if you are traveling on the highway or planning activities on the NAS Pensacola side of town.
A all around Bad experience
Avaliou em 6 de Julho de 2021
There are always bad experiences when you travel, The worst ones are the ones that can easily be avoided. My bad experience started 10 minutes after I checked in. A simple request of (2) extra pillows turned into a two day ordeal. I called the front desk, was assured two pillows would be delivered, I went to the beach came back No pillows, I asked Housekeeping...Same thing was assured but no pillows were delivered. I called the front desk again thinking that a different staff member would deliver my request...again no pillows. That night the noisy window unit AC was so loud it kept my wife and I up all night. The Bed's Mattress had a large sink spot in the middle, I don't have to tell you how annoying that was. Next day after returning from the Beach the room was not serviced, There was no answer from Housekeeping when I called to request clean towels (I was not asked if I wanted room cleaning upon check-in) I understand difficulties coming out of a Pandemic but this hotel is NOT run properly by personal that care even a little. Bon Voy should be ashamed of this Brand. I'll never attempt to stay at a Fairfield property again.
Fairfield Inn Pensacola I-10
Avaliou em 21 de Março de 2021
I think some reviewers here confuse this hotel with Fairfield Inn & Suites Pensacola West I-10 which is probably better. This one is Fairfield Inn Pensacola I-10. It's an old and dated hotel with dated furniture, dated bathroom, and even blankets and pillows and sheets look dated. The room was so dated it was impossible to determine whether it was clean. Very poor sound insulation as the noise from the highway traffic could be heard all night. Free breakfast was a mendacious claim as there was practically no breakfast, only yogurt and coffee. To be fair we came down for breakfast pretty late, shortly after 8, but I have a strong suspicion that even at 6 am the feast of King Solomon it was not. The staff seemed to be oblivious to what was happening and were busy chatting to each other. I gave it 2 stars only because of its proximity to I-10 which makes it a convenient stop.
Avaliou em 9 de Março de 2020
I stayed here twice on business and it was very nice, quiet, comfortable rooms. Breakfast was very good and service was great from check in to check out. I would definitely stay here again and would recommend to anyone staying in area