Courtyard Fort Worth I-30 West Near NAS JRB
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Informações do estabelecimento
Saída até: 11:00
6530 West Fwy, Fort Worth, TX 76116, USA - Fort Worth, Texas - Estados Unidos - 76116
Comodidades do estabelecimento
Saída até: 11:00
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LEFT 48 YR OLD WOMAN TRAVELING ALONE HOMELESS
Avaliou em 27 de fevereiro de 2023
I was in Fort Worth visiting my daughter at college. Unfortunately, I had lost my drivers license. I offered to present a picture of my passport that my husband had texted from our home. The hotel refused to work with me and left me without a place to stay for the night. The next morning when I called Marriot to obtain an understanding of the policy and inquire why they don’t have other ways to work with someone in this situation. I was told by the employee that it is “policy” and I shouldn’t have lost my id. Then I was hung up on. Very disappointing Marriot! And yes I am a Bonvoy member too.
made us late to work
Avaliou em 28 de setembro de 2021
We had a clean room. The parking lot was clean. The windows opened if we wanted a little fresh air. The night janitor was very friendly and greeted us as we entered coming in from work late at night. He was the only one. - - - The rest? - - - We were there for a job, and the job made the reservations for everyone who came in from out of town to work at the same event. I believe it was a promotional agreement for the hotel. Check in went okay for my husband and I on Thursday the 23rd, but the next day, Sept 24 as we had returned from picking up a few things from the grocery, our drummer arrived to check in to the other room on our band's reservation. It was supposed to be a room with two beds in it. The hotel tried to give him a king, for two adult men who have work to go do after they arrive and check in. The hotel argued with him and my husband about the room (they had given my husband and I a double room with two beds on Thursday, but we didn't question it, because we assumed they had a valid reason.) All 4 of us, with 2 room reservations made by the event we were working for were supposed to check out Sunday. So, our drummer checked in to the king room, then we moved our stuff to the king room, and let the desk know the double room needed housekeeping, so they would have clean sheets. My husband, our drummer, and myself all had to leave for work at the event, so we left the key for our fiddle player at the desk with the room number and his full name on the envelope. When he arrived, THEY told him he had his own room, and checked him in to a king. When we all returned around midnight Friday night after working 9 hours in the heat, they had moved our drummer to yet another room, because they never cleaned the one they promised to clean (the one my husband and I had slept in the night before). I left for work at the event again on Saturday morning at 11am. The rest of the band was going to leave for work at 1pm. The hotel threw our drummer out of his room as he was trying to depart for work. We had to begin our show at 3pm. Another colleague texted me to tell me what was happening, so I texted our client at the event who had booked all of us at this hotel. I asked her to call them and get them to fix the issue. She did, but at that point, our dummer's food for the day had spoiled, because he was unable to keep it refrigerated while moving rooms 3 times in one night, and working 9 hour days in the Texas heat. He also had very little sleep. Because of the room change on Friday, I was also set behind by 2 hours, so was robbed of 2 hours of sleep. The only way to finish work that has to be done to prepare for an event is to not sleep. There's no one else to do the work! We all were checking out on Sunday morning, but our drummer was so livid and disgusted that he drove out Saturday night and headed on to the next job we had back in Houston on Sunday. Sunday morning at 6:30am, our fiddle player was locked out of his room as he was trying to take his belongings down to his car. Sunday morning at 6:30am, the elevator buttons would not call the elevator to the ground floor. I had to pray no one took the ONE dolly the hotel had for suitcases as I parked it by the elevator, then ran up the stairs (only accessible from outside) to get in the elevator on the second floor, and bring it down to the first to get the dolly so we could load out of our room on the 3rd floor. If this hotel stay was supposed to be a promotion for Courtyard by Marriott, I can assure you, there are 3 couples, each with many friends who will NEVER consider the brand again! We were treated much better at LaQuinta in Addison! This hotel thumbs their nose at people who come in to town for business, and affected our ability to do the jobs we were in town for negatively. No Thankyou. Go stay across the freeway at the Hampton Inn. We had an excellent stay there a few years ago.
Avaliou em 5 de fevereiro de 2021
This was the 2nd time we stayed at this hotel. The location is great. We have access to shopping stores and restaurants. The rooms are clean, sanitized, and well maintained and the staff are friendly, helpful, and catered to our hotel needs. We will be staying at this hotel again for my next appointment this summer.
Avaliou em 1 de fevereiro de 2021
I love this hotel, everything was great, especially Linda, she is always very sweet and helpful. The rooms are very clean and comfortable. When I’m in Fort Worth, this hotel is always my first choice, Extremely happy!!!!!
Clean and comfy
Avaliou em 31 de janeiro de 2021
Our whole experience from check in with Linda to check out was great. Such a bummer that COVID-19 closed the lobby, restaurant, pool, and bar. They looked really nice and it would have been good to relax at the end of the day with an adult beverage! The whole staff was friendly, our room was immaculate and I really liked the "smart" TV. The set up was great, too, with the coffee station far from the bathroom (a pet peeve of mine is when coffee is in the bathroom, yuck!), and the bed and couch on different walls which made for a more interesting room.