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Valores referentes as taxas administrativas estão incluídas no momento da finalização da compra, no site do Hurb.Impostos locais, taxas de serviços e resort fees podem não estar inclusas e devem ser pagas diretamente ao hotel.
Viajante, aqui o cancelamento é GRATUITO!*
Isso mesmo: se acontecer algum imprevisto, você tem a facilidade de cancelar até duas semanas após a sua compra, sem qualquer multa ou cobrança extra.
*O cancelamento grátis é válido até 14 dias após a compra (com exceção do dia do check-in ou check-in em semanas de feriados). Após este prazo, será aplicada uma multa de 20%.
*Para semanas de feriados será cobrada multa de 50%.
*No dia do check-in ou posterior ao mesmo será cobrada multa de 100%.
*Se você optar pelos créditos para utilizar em futuras viagens, poderá efetuar o cancelamento gratuito (com exceção do dia do check-in e semanas de feriados) até a véspera do check-in - sem qualquer cobrança de multa.
Baseada em 841 avaliações
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10/10 would stay again. The boardwalk is great and loved being able to see the water each day. The easy access to the nearby beach was also great. Rooms were spacious and the beds made for a great night’s sleep. Can’t wait to visit again!
No staff on Memorial Day weekend. Multiple Maintenance problems
My wife and I booked a room at this location for Memorial Day weekend. We arrived around 9 Pm because we had been kayaking on the Brazos all day. We checked in after waiting 25 minutes for the young lady to come back to the desk. They had no staff and she was running the front desk, providing building maintenance and guest services for the entire hotel by herself. We finally checked in and went to our room for a hot shower. The key would not open the door. I went back down to the front desk and passed the young lady from the desk in the lobby. She said she would be back soon, another guest was needing something. So, I waited another 30 minutes to get a key. It didn’t work either. I went back to the lobby and had her make me 3 keys. One finally worked. The next hitch in our evening was the toilet would not flush. I called the front desk and the same young lady said she would come fix it. She was literally alone on Memorial Day weekend. She came up worked on the toilet and said it was fixed. She left and after using the toilet twice it broke again. Rather than call her back I fixed it good enough to get by. We reported it the next morning. I went fishing. My wife went to the adjacent beach area. She tried to get in the room an hour later and the key wouldn’t work again. The front desk suggested she must have “de-magnetized” the key by placing to close to her cell phone. She had not. They finally checked the lock mechanism and realized the batteries were dead. They called someone from offsite to come fix it. Four hours later they claimed it was fixed. We went to our room and the key would not work, again. I went back to the lobby and got the clerk. She tried her master key and it did not work. They finally gave us another room but we had no access to our belongings yet. By this time we were pretty sweaty from fishing and the beach. We had guests meeting us for an early dinner so we had to go as we were while the staff called their outsourced repairman again. When we returned our old room key worked and we moved everything to the new room. We were not able to access our room or belongings or approximately 5-6 hours. I was told by the staff that their inability to be more responsive to all the maintenance problems was due to lack of staffing because of COVID 19. My reply was that they booked the hotel full so they should have full staff. I was also told by the original front desk clerk that checked us in that we would receive two nights complimentary stay. Her Supervisor would contact us and handle it. I had to contact them and the supervisor, Jennifer, seemed at bit confused. After a lengthy conversation she decided she would allow one night compensation. I asked for her reasoning for that decision after I was told it would be two. I also advised her that when making her final decision it should be about customer satisfaction. She said she felt one was satisfactory since they did move us to another room the second day. I told her that our stay was a battle for both days but she stuck with her decision. I will go back for the one night but not anymore beyond that. I will say the staff was very friendly. I actually felt bad for them. Hilton created the problem by booking a hotel full without proper staffing.
Decent hotel, but could be better
I stayed at the Hilton Garden Inn in Granbury, Texas for nine days in March, 2020. My suite was roomy, with a living room and a sleeping area, and a decent view of the sunrise and the lake. Overall, this is a decent hotel with comfortable beds and good service. The front desk staff were friendly, responsive to my requests, and generally helpful. The guest services staff were efficient and did a good job of cleaning the rooms. That said, there were a few notable exceptions; The exercise room equipment was clean and well stocked, but had a broken cycling machine seat and broken/missing safety shutoff clips on the treadmill.The laundry room was clean and had one dated, coin-operated washing machine and dryer. The dryer was far too hot at the Permanent press setting, suggesting that the thermostat is not working. That said, the units are large capacity and I was able to wash and dry my clothes for a few bucks. Overall, dining in the hotel was a disappointing experience. The in-house food service is okay in a pinch, but the menu options were limited and the food mediocre. On my first night here, I ate in the dining area and ordered a cup of coffee. I watched as the waiter walked over to the free coffee in the lobby and filled my cup. I get that it all comes from the same place, but I’d prefer they try to keep up the illusion that I was being given a fresh cup. Room service dining was no better. I was dismayed to discover that I couldn't get breakfast or even a pot of coffee via room service. I did try the dinner room service twice; the first was an okay cheeseburger; the second was a very mediocre pizza after being told the hot-wings were not available. I also need to note that the room service fees are exorbitant in a sneaky kind of way. I expect to pay a slightly higher price and a gratuity for hotel food. However, this hotel adds a “Delivery Charge”, AND a “Room Service Charge” IN ADDITION TO the 18% gratuity charge. The end result was that my room service fees often exceeded 45% of the purchase price. In my opinion, that is unacceptable gouging. There are several places in Granbury where you can get really good food - this is not one of them. My bed was comfortable and I had adequate pillows and an extra blanket. The furniture in my room was somewhat tired and the lighting, especially around the Kuerig and fridge, was dim. As the hotel is currently undergoing some reconstruction, I hope that new furniture and better lighting is on the punch list. The TV’s in my suite were decent and I had a good view of lake from my room. The electronic key-cards were a problem for me. I had to get a new card four times in nine days. My Kuerig died at one point, but the staff had it replaced very quickly. Would I stay here again? I absolutely would, but I recommend you plan on dining elsewhere. It was not a bad place to stay and the location is great. I think it deserves better than a 3/5, but it does not deserve a 4/5 as the negatives accumulate to make it less than great experience. I would also note that the remodeling during my stay did not interfere with my stay at all and the dining, food, and key-card issues have been noted in many previous reviews, so these are not new complaints nor are they attributable to remodeling. Maybe it's time the management addressed them.
A good hotel in Granbury
A very god hotel in Granbury to stay with your family!! A++++ Good location, Good food, Good pool, Great staffs, Good lake view rooms. Clean rooms and bathrooms. I don't have any bad things to say from my last stay.
Staff was very friendly and helpful. Rooms were clean, comfortable beds and the best pillows. Excellent coffee and reasonably priced breakfast. We enjoyed our stay and hope to return some day. Checking in and out was also efficient.