Holiday Inn Grand Rapids North - Walker, an IHG Hotel
Mais detalhes
Fique mais perto de ganhar 1 diária grátis com esta reserva!
Saber mais5
Quarto standard, 2 camas Queen, acessível (Communication, Accessible Tub)
Máx. 4 adultos e 3 crianças
1
Quarto standard
Máx. 2 adultos e 1 criança
5
Quarto standard, 2 camas Queen
Máx. 4 adultos e 3 crianças
3
Quarto standard, 1 cama King, acessível (Communication, Roll-In Shower)
Máx. 2 adultos e 1 criança
3
Quarto standard, 2 camas Queen, acessível (Communication, Roll-In Shower)
Máx. 4 adultos e 3 crianças
5
Quarto standard, 2 camas Queen, acessível (Mobility Tub)
Máx. 4 adultos e 3 crianças
4
Quarto standard, 1 cama King, acessível (Communication Accessible)
Máx. 2 adultos e 1 criança
3
Quarto standard, 1 cama King
Máx. 2 adultos e 1 criança
4
Quarto premium, 1 cama King
Máx. 2 adultos e 1 criança
3
Quarto standard, 1 cama King, acessível (Communication Accessible, Minifridge)
Máx. 2 adultos e 1 criança
5
Quarto standard, 1 cama King, acessível (Communication, Accessible Tub)
Máx. 2 adultos e 1 criança
Informações do estabelecimento
Saída até: 11:00
2280 Northridge Drive NW - Grand Rapids, Michigan - Estados Unidos - 49544
Comodidades do estabelecimento
Saída até: 11:00
Avaliação dos hóspedes
TripAdvisor
Pontuação dos viajantes
Excelente
2
Muito Bom
5
Bom
0
Razoável
1
Ruim
1
Perfil dos viajantes
Negócios
0
Romântica
2
Viagem a sós
0
Família
2
Viagem com amigos
0
Resumo das pontuações
Atendimento
Custo-benefício
Limpeza
Localização
Qualidade do sono
Quartos
Hockey Team Loved the Accommodations!
Avaliou em 10 de novembro de 2022
Worked with group sales for a hockey team trip. Not only were they able to secure our rooms at a good price, but they helped us with meeting/hangout space too. The kids loved the pool and the breakfast was very good. Having a place to grab a drink and socialize with the other hockey parents in the lobby was also enjoyable. We will stay here again if we end up on this side of the state.
Sandra M
NIce place
Avaliou em 1 de outubro de 2022
We had stayed at this hotel a year ago and really liked it. The manager was Tammy at that time and she was super friendly and so helpful after a long drive for us. This time the management was changed and not for the better. The manager who helped us with the reservation was not friendly. Acutally kind of rude. I talked to the regional manager and he wasn't a lot better. He did apologize for the rudeness but he was kind of a fake nice. So this year the stay wasn't as great. But on the other hand this is a very nice hotel. The rooms are always bright and clean. Beds are comfy. Shower is nice. We always get a King room which is a very good size. This hotel is close to shopping and restarurants. It has a nice size bar and restaurant in the hotel. The menu for the restaurant is not bad. Quite a good selection. We really like this hotel, but not sure we would stay here next year if the management is going to be that rude. The other thing that irritated us is we stayed Thursday through Sunday, then asked if we could stay one more night, Monday night. We were told a price but when we got the receipt the price of the room was way higher than what we were told. My husband went back in and asked about it and he was told its because Monday is one of their busiest nights. Wish we would have been told that when we asked to stay the extra night.
Debbie K
Make sure you call first because your reservation may have changed
Avaliou em 31 de julho de 2022
We should have known our night was not going to go well when we walked in and there was no one to greet us. Showed up to check in only to be told our reservation was changed. We are traveling with our adult son, so we booked our room 3 months prior our visit. We booked a 2 queen room. We check in and we’re told they no longer have that room available. The counter person changed our reservation to a king bed. Then she realized we had 3 people and said the couch doesn’t pull out but they have a roll away. The cherry on top. She changed our reservation, charged us more and even added an additional person charge. We have been staying in IHG hotels for over 30 years and we have never ever experienced a hotel changing a reservation. No phone call, nothing. We made this reservation 3 months ago! And of course the manager wasn’t available on the weekend. Will be contacting her on Monday demanding a full refund.
ljnobbe
Lack of management means this property isn’t guest-ready.
Avaliou em 25 de julho de 2022
Here’s the short version: a reserved room should be available to you from 3:00 PM until 11:00 AM check out. You pay for that 20 hours. The room wasn’t ready until 12:30 AM because it (among other reserved rooms) wasn’t cleaned and the hotel was not sufficiently staffed or managed. We were charged for our stay and that is unacceptable. If you want the longer version, please read below. When you attend a family wedding and reserve a room through the wedding block, you expect the hotel will ensure a positive experience. They did not. When you call to confirm the reservation the morning of your stay, you expect a room will be ready for you by 3:00 as promised. When you show up at 9:45 PM, tired after the wedding and ready for bed, you are surprised the room isn’t ready, but thankful they offer you some drinks and you anticipate the problem will be remedied in 20 minutes. When you contact IHG customer service an hour later and are told they will “take note of the problem” so the general manager will resolve it at check-in, you are frustrated. Free drinks are not enough at this point. When the bride and groom enter at 11:30 PM and find out THEIR room isn’t available and consequently cancel their room, you are shocked. This is their wedding night! You question if you can be put up at a neighboring Holiday Inn Express property but are told that will cost YOU $100 more for the pleasure of going out into the rain in the middle of the night since “Holiday Inn isn’t the same thing as Holiday Inn Express”. You are perplexed. You also take note that NO general manager is on-site to direct staff or to offer you compensation. You are incredulous. You also notice the very small staff hustling, staying over their shift, and cleaning rooms although they were hired to tend the bar and watch the front desk. You are thankful for their kindness and pity them for the position they are in. Who wants to work in a place with unhappy guests unsupported by management? When you are given your key at 12:30 AM and are assured that the general manager will handle your complaint in the morning, you just want to get in bed, so you do. When you are told in the morning that the general manager doesn’t work on Sundays, you want someone in authority to make it right. You are furious. It’s now Monday morning. The general manager wants 48 hours to review the facts before responding. He thinks IHG “dropped the ball”. Funny, they basically said the same about him. I think they are both right.
F2649RDlynno
No breakfast included
Avaliou em 5 de junho de 2022
Clean hotel. Lower price in the area but no breakfast included, so if you want the ease of waking up and going downstairs for breakfast, it’s not a good deal. They do offer a menu breakfast. Prices were moderate. Staff wasn’t overly friendly but not rude at all. Good for a one night layover
winstle