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Valores referentes as taxas administrativas estão incluídas no momento da finalização da compra, no site do Hurb.Impostos locais, taxas de serviços e resort fees podem não estar inclusas e devem ser pagas diretamente ao hotel.
Viajante, aqui o cancelamento é GRATUITO!*
Isso mesmo: se acontecer algum imprevisto, você tem a facilidade de cancelar até duas semanas após a sua compra, sem qualquer multa ou cobrança extra.
*O cancelamento grátis é válido até 14 dias após a compra (com exceção do dia do check-in ou check-in em semanas de feriados). Após este prazo, será aplicada uma multa de 20%.
*Para semanas de feriados será cobrada multa de 50%.
*No dia do check-in ou posterior ao mesmo será cobrada multa de 100%.
*Se você optar pelos créditos para utilizar em futuras viagens, poderá efetuar o cancelamento gratuito (com exceção do dia do check-in e semanas de feriados) até a véspera do check-in - sem qualquer cobrança de multa.
Baseada em 1908 avaliações
Pontuação dos viajantes
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Resumo das pontuações
We stayed at the Hideaway section at the end of Feb/ beginning of March for our wedding anniversary. The hideaway is adults only with it's own pool & bar, although you have full access to all the other facilities at the main hotel. We mainly ate at the buffet restaurant, which had a lot of veggie options for us. Big shout out to all the buffet staff who were super friendly & helpful, especially Porcha! Our room in block 2 was lovely, with a pool & sea view. Hideaway pool was great apart from the lack of sun umbrellas. Pool bar was really good. Loved the Bob Marley cocktails! The main entertainment was at the Royalton main hotel. Not our cup of tea, so tended to go up to the main lobby for a quieter drink. All in all a fantastic 2 week holiday in a beautiful hotel. A big thank you to all the staff at the hotel who made our anniversary trip a memorable one, especially the Hideaway manager ..thank you for our bottle of rum. Colin & Wendy x
CARD PAYMENT AT CHECK IN
I checked into the Royalton Hideaway on Tuesday 3rd March 2020 for a two week stay. I was disappointed that TUI sell this as an Adults Only resort and cleverly write the description so that you are unclear that the Hideaway is an Adults only section of the Royalton Family Hotel. Enough of that however, as the reason for my post is with regards to card payments being requested upon checking in. When checking in upon arrival, you are asked for a credit card that is pre authorised for any potential charges during your stay. I did not offer my Credit Card but instead handed over my Debit Card. It was not explained that a Debit Card actually debits your account. I did not realise this until I checked my online account three days after check in and noticed $200 had in fact been taken from my account. I was advised that this would be credited back to my account upon check out which I somewhat reluctantly agreed too. It is now the 1st April 2020, some four weeks after checking in, two weeks since I returned home and the money has not been credited back as had been agreed. I have called the Hotel to speak to the General Manager Mr. Abdullah who processed the $200 refund when I checked out on the 17th March 2020 and there is now no answer. Presumably due to the Covid19 Pandemic. I am now in contact with my bank to seek recompense. Any response from Mr. Abdullah or the Hotel would be welcomed. Please be aware when visiting the Hotel, that you do not hand over a Debit Card.
Amazing honeymoon experience
I had taken my honeymoon vacation in Saint Lucia. It was an amazing experience. From the moment we reached at the hotel, we were politely greeted by our tour guide, Winsley. He went above and beyond to ensure that we enjoyed our once in a lifetime experience. The island is simply beautiful and the culture & music is even greater. Of course we get our regular dishes at the restaurants but the home island food topped it off! Would definitely go back in hope that he is our tour guide again! As polite as all the staff are, Request him if you can, trust me you wont have any regrets.
Two week holiday
Two week holiday booked through TUI. A slightly surreal experience as ours was the last TUI flight with passengers to arrive. The restrictions were imposed the following week. As such whilst the first week was fairly normal in the resort, the second week had some restrictions imposed due to lack of new guests as those in the resort flew out. We were amongst the last to fluy out after 14 days and the resort was shutting a few days later for 3 months due to the world coronavirus. We had to move blocks halfway through the second week due to this but were upgraded to compensate. The Hideaway section is approximatel a third of the resort with its own pool and lobby. You do however have access to all the other facilities at te resort. There are a number of restaurants for different tastes. Whilst the beach area is not large, with the smaller number than would presumably be there this was no problem. Despite the staff likely to be lais off for three months shortly after we left they were still very helpful in the difficult circumstances.
Honeymoon at the Hideaway
Our honeymoon at the Royalton Hideaway was absolutely amazing, to say the least. We opted for private transportation, which was WELL worth the additional money. Our concierge was Miguelita (Mimi) and she was phenomenal. Thank you so much Miguelita for everything you did for us! The room itself was gorgeous, we had a spectacular view of the ocean which made room service breakfasts that much nicer. The food alone was enough to make us want to go back. Zen, Dinner on the Beach, and the Seafood restaurant (Dorado) that is for Hideaway guests only are an absolute must. We visited the spa, which was incredible and makes it hard to want to come back to a spa in Ontario. I sadly lost the card that had our aesthetician's names on it; but they were incredible. We opted to do a couple excursions; we purchased both the Friday night street party excursion and the boat trip excursion from Sheldon (Early Bird Charters) which were both so much fun! I highly recommend the boat tour that takes you to see the Piton's, Waterfalls, and mud baths. The hideaway pool was by far our favourite and our bartender (Marlin) was the absolute BEST!!!! They had great entertainment in the afternoon put on by the Vibe Team; everyone from that team was hilariously awesome! I wish I remembered everyone's names but baby shark is the only one I can remember. Thank you everyone for a trip of a lifetime, love Brittnee & Rob (from Canada) !