ótimo custo benefício
Avaliou em 12 de Setembro de 2018
A localização é perfeita para quem vai trabalhar na Expo Guadalajara. Eu já fiquei em quase todos os hoteis da região e esse me surpreendeu. O quarto é bem grande, a comida é boa, o atendimento é Ok. Recomendo e pretendo voltar.
Large room and large breakfast
Avaliou em 26 de Novembro de 2019
The hotel is in a good section of Guadalajara across from Expo, near Plaza Del Sol, and central to most parts of the city.
My room was large, modern, and very comfortable with a large bathroom as well. The only complaint I have is that the rooms are handicapped designed but the toilet is real low with no grab bars. It would be real difficult, if not nearly impossible, for a person in a wheelchair to use it. And, the toilet is so low that parts of the male anatomy actually touch the water.
As for breakfast, there is a really nice buffet. There was the usual American fare with scrambled eggs, bacon, sausage, potatoes, bread for toast, muffins, and more. Mexican food was abundant with chicken in mole sauce, Milanese res, a pork dish, and several more. Add in cereals, fruit, yogurts, salads, and fresh squeezed juices. And, it was all very good.
I would stay here again the next time I return to Guadalajara.
Terrible stay, rude and incompetent staff
Avaliou em 20 de Agosto de 2018
(Real Inn Guadalajara Expo)
I stayed one night at this hotel in the month of July and what a terrible experience it turned out to be. Let's start with day one, arrived at the hotel and after resting, I called downstairs for a cab to go get dinner. To my surprise they don't call cabs, they have what the call "executives taxis", which is a fancy name for their own vehicles and staff, that charge twice to three times what a regular cab charges. No problem I understand. We had dinner at nearby restaurant maybe 1.5 km from the hotel, far enough not to walk since we had a toddler with us. After dinner, we come out of the restaurant to flag a cab, two minutes, to my surprise the same driver who dropped us, comes up to the restaurant entrances and waves us to the car. in we go, then he asks, "Juan Carlos?" I said, "No, my name is Jose, we're going back to the hotel", guy responds, "get out of the car! im here to get somebody else" I tried to tell him that we're only a mile from the hotel and need to get back, he tells us to call somebody else in the worst manner possible.
Day two, early morning about 5:30 am I called downstairs and tell the lady, I have a flight to catch an need a cab in 15 min, I need somebody to come up and help us get three large pieces of luggage down to the lobby, reminder we have handbags, a stroller and a toddler to keep up with. Response was, "we don't have help right now, you'll have to do it yourself". I then, in multiple trips, got my family and bags down around those 15-20 min, and... no cab or car in sight. Very upset at that point I asked the front lady for the cab I requested and response is, "it's almost here" another 20 minutes go by, I'm now about 35-40 minutes after my original phone call, and a tiny hatchback car (tiniest car I've ever seen, ford fie arrives to the front, immediately the driver and myself share our opinion, there's no way I'm fitting three people, luggage, stroller, and extras in that tiny car. Driver then bails out of hotel no explanation. I go back to front desk, lady says, I'm getting someone else, I then, very upset, told her to just call a regular cab, since their so called executive taxis are nothing but tiny cars from hotel staff as we saw. She says ok, another 5 minutes go by, my desperation grows, I come out to the street and start looking to flag a cab to pull in to the hotel, nothing, I go back in, the front lady says, "If you're going to flag a taxi, then I won't call you a cab, because then they arrive and want to charge for their trip here..." that's when my head almost exploded when I realized she had not yet called a cab. I then said, "call a cab, I want to see you call a cab" and stood in front of her until she did. A city cab was there in 5 minutes. And that is how you need an hour to get this hotel to get you a cab and makes you miss an international flight.(my stay was July 21-22, 2018 if you want to look it up)
Imagino que tienen alguien que habla Ingles y puede traducir y comunicarle al resto del staff que mal servicion le ofrecieron a mi familia en mi estadia.
Avaliou em 8 de Fevereiro de 2018
It is a very good option if you come to an expo; the hotel is across the street; beautiful rooms, good pillows, room service food is good, breakfast included; WiFi, desktop in the room, room safe, hotel amenities, Very happy with my choice! Renewed rooms.