Baseado em 201 avaliação
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Informações do estabelecimento
Este despretensioso hotel fica em Guthrie. O hotel dispõe de um total de 80 unidades. O alojamento oferece ligação de internet por Wi-Fi nas áreas comuns. Aqueles que ficam neste estabelecimento podem desfrutar da conveniência de uma receção disponível 24 horas por dia. As áreas comuns no Hampton Inn & Suites Guthrie, OK são acessíveis a cadeiras de rodas. O parque de estacionamento pode ser útil para aqueles que chegam de carro.
Saída até: 11:00
Comodidades do estabelecimento
Piscina e comodidades de bem-estarPiscina
Serviços de recepçãoDepósito de bagagens
Avaliação dos hóspedes
Pontuação dos viajantes
Perfil dos viajantes
Viagem a sós
Viagem com amigos
Resumo das pontuações
Qualidade do sono
Horrible customer service
Avaliou em 3 de outubro de 2021
Was double charged for rooms we reserved and even charged for a room that wasn’t ours. Over $1,000 in charges that are pending reversal in 5-7 days. No communication upon checking regarding the lack of room cleaning during the stay/
Last 3 visits
Avaliou em 2 de outubro de 2021
Went to check in , given a room. It was occupied. Back to front desk. Given another room. Was escorted to find out that room was also occupied. We were given a king suite as compensation for the mistakes. The Suite was dirty under tables and counter where fridge was located. . Staff was accomidating. Next visit, all was ok except cleanliness of the hotel as a whole. Nobody seemed to bother with a vacuum or broom and breakfast was skimpy. Staff was helpful but not particularly friendly. Seemed to have Confict of personalty with workers. In conversations with othr guests we all agreed that cleanliness was not priority and they were going to contact corporate to file complaints. This visit, accidentally reserved wrong date would not change. My fault. Was told customer service for hilton was 8-5 monday- Friday. We stayed as it was already paid for. The bathroom door was on a roller slide. shower doors dont both slide (must have used it for the door) so you have to be under cold water when turning on shower. Top shelf of towel shelves was dirty. There were 3 squares of toilet paper left on the roll. (Go ahead and change that kids.)* Ok let your guests do that. * There were 4 kleenex in the box..no extra to change that for them. Table tops had dried something spilled and end table same. The elevator could have used vacuuming too. Staff at night was curt and rude and wanted to have my bank card to issue room keys. I asked if there would be a charge I was told no. Then checked my bank account to find 50.00 charged on my card. I was told for incidentals. I asked why I was told there would be no charge but there was. It was refunded in the morning. It will be my last stay. Breakfast was good, lots of variety. Morning staff was friendly.
Avaliou em 15 de setembro de 2021
Clean, rooms, professional, friendly staff, she made you feel welcome and important to her! Suite was comfortable, clean, roomy! Bed was comfortable. Room was very quite and well located for everything
Stained carpets — the worst ever!
Avaliou em 13 de setembro de 2021
Hotel was generally unclean. Hallways and elevator floors were dirty. Hotel room carpet had so many stains from what looked like a farm animal had spent a year in the room. Avoid this hotel if cleanliness is important to you.
Great front desk staff!
Avaliou em 7 de setembro de 2021
Jackey went above and beyond for us in Guthrie, OK. She takes her job seriously and did everything she could to make our stay enjoyable from good conversation at check-in to fixing a small mix-up in the room cleaning schedule. She seriously deserves a raise or a bonus or something. You can train people in customer service but you can’t hire for loyalty and someone who truly cares about her job and customers. Room and building were clean. Breakfast was good - hot and supplied. Breakfast area was clean. Beds were clean and comfortable. Area around the outside of the hotel was well-lit and felt very safe. Would definitely stay again…in fact, we chose this hotel again for our return trip.