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Valores referentes as taxas administrativas estão incluídas no momento da finalização da compra, no site do Hurb.Impostos locais, taxas de serviços e resort fees podem não estar inclusas e devem ser pagas diretamente ao hotel.
Viajante, aqui o cancelamento é GRATUITO!*
Isso mesmo: se acontecer algum imprevisto, você tem a facilidade de cancelar até duas semanas após a sua compra, sem qualquer multa ou cobrança extra.
*O cancelamento grátis é válido até 14 dias após a compra (com exceção do dia do check-in ou check-in em semanas de feriados). Após este prazo, será aplicada uma multa de 20%.
*Para semanas de feriados será cobrada multa de 50%.
*No dia do check-in ou posterior ao mesmo será cobrada multa de 100%.
*Se você optar pelos créditos para utilizar em futuras viagens, poderá efetuar o cancelamento gratuito (com exceção do dia do check-in e semanas de feriados) até a véspera do check-in - sem qualquer cobrança de multa.
Baseada em 248 avaliações
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Mold - stay away
We had booked 3 rooms at the hotel for 1 Night. All 3 had a distinct smellwhen we arrieved and looking over the room, it Got worse.... carpets where wet and miscoloured of mold. The wallpaper was loose and when we looked behind - it was all black and wet from mold. There was nobody who spoke any English, so we saw no reason to try to get new rooms and complain. In the one room, the bathtub also was dirty. We looked very carefully in the beds before going to bed, luckily we only had one night and we in the room less than 10 hours. We simple cannot believe hos they got all the prizes and awards they where showinging the reception. We strongly recommend you to find another hotel on Hangzhou.
Do thorough bed checks please
Hope is one off encounter. And I hope the hotel could do its job to avoid such experience.. We discover creepy crawlies and patches on pillow and bed, thus we requested for change of room. Please infer my hint, as we got an upgrade to a better room, probably to keep mum. Then on, during our other hotel stays, we checked all the bed and pillows. Unfortunately, we have to wash all our laundry, bags etc when we came back home country.. As we left our luggage open, when we were out from the hotel.. Tiresome laundry work, to make sure we didn't bring any of those creepy crawlies back... Breakfast was good. Decor was good, but sometimes, there's rust, tearing wallpaper.. Etc.
First I have to say I loved the decor design and the staff, what let this hotel down was that this is supposed to be a four star hotel. Why was there mold in the mini bar, and all over the shower floor, why was there holes in the towels and on the supposedly clean face washer a suspicious looking brown mark. There was no room service menu so how could I order even though they do advertise room service. The hotel also says there is a shower/tub and bathrobes in every room. I only had a shower not a combined shower/tub and there were no bathrobes. Also a non-smoking room stank of smoke, and you could only change the speed of the air-conditioning not the temperature and as i like to sleep in a cold room, i barely slept. I live locally and wanted to treat myself, this hotel is not what they advertise. I was very disappointed.
no english, bad attitude reception list, worse credit card process
- Placed booking on ctrip.com with prepaid option, credit card rejected. Although 2 phone numbers was provided only got next day (traveling day) alert via email (that we did not get it till late night) - When we arrive, no one speak English; they couldn't find the booking and no-one can explained why the Ctrip booking cannot be used. - Lobby was small and wifi (password is the phone number) is slow. - the receptionists had given no help to solve the issue since we arrived and met the situation; event worse attitude when we ask to preview the small room. - We got a little kid that was tired and they let us wait for about 3 hours without any progress - checked the walk in rate, the small room, 1 breakfast was much more expensive than online booking for deluxe room with full breakfast - Our kid was too tired and fallen in to sleep, so we agree the expensive small room. But all of our credit cards that previously used in shanghai (then use in another hotel in Hangzhou) were rejected. So we left, couldn't stand that kind of hotel.
Very nice room that is good value
Milan Hotel is also called Mi Lan Holiday Hotel. This is a very nice hotel that provides good value for money compared to other hotels in China at a similar price range. It has a very comfortable bed, a very good bathroom for this price range and a pleasant view of mountains and trees, which rarely sees in major cities. Frankly, Milan is worth a 5 star rating for the price range. The only thing making it a 4 is that the room is on the small size. The wifi is good. In the short time I watched TV I could not find an English channel. There are good restaurants nearby. I found the room to be quiet. I would certainly recommend Mi Lan hotel