Avaliação dos hóspedes
Pontuação dos viajantes
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Viagem a sós
Viagem com amigos
Resumo das pontuações
Qualidade do sono
Avaliou em 14 de Março de 2014
Fiquei hospedado por 1 semana em Março/2014 e a estadia foi ótima, com um ambiente bastante agradável e quartos muito confortáveis. O atendimento é excelente com funcionários bem simpáticos sempre dispostos a ajudar. A localização é um pouco complicada, portanto vá preparado para usar taxi!
Hotel excelente na região de Dartford
Avaliou em 17 de Janeiro de 2014
Estive hospedado neste Hotel por uma semana em fevereiro/13 e a estadia foi excelente, quarto amplo com uma cama excelente, serviço impecável, funcionários simpáticos e preço razoável. A unica observação é a localização, pois fica relativamente distante fazendo com que você dependa de taxi para os deslocamentos.
Could tell you if its nice if you could actually get to book.
Avaliou em 16 de Outubro de 2021
I've been to Rowhill Grange twice before over recent years (once for an overnight and 'spa' stay-that was especially poor, but my then partner wrote that review!- and once as a wedding reception guest) and personally I've never been very impressed myself so I tend to just not go when invited and not recommend, but as part of my mums 50th she was bought some afternoon tea vouchers.
Every time she tries to call, for example today, she rang at 11am, every line mishandled the call, she left her name and number for a call back and never got one. For a venue that purports to be "luxury" I have always found the service to be extremely lacking and the fact that no one found time to even give a courtesy call back to arrange a time to book, even if no one was available to go through a full booking all day, just shows how far from luxury the service here actually is (and a quick skim of the other recent reviews confirms to me that it's not like this is a one off).
Once she actually gets to book this experience I am more than happy to delete this review and follow up with review of what it's like if you get to step through the door, but I considering I never recommend Rowhill Grange when friends ask me, my mum explaining her experience on the phones today just proved to me I should probably let other people know just how much difficulty they can expect to have in booking before they buy vouchers or book dinners etc.
I tried to write a comment on the Instagram but they limit comments on their posts. I don't have twitter, so this is the next most social thing and companies don't seem to improve themselves all the while people don't share their experiences publicly (also not like anyone would be on the phones to answer your complaint if you tried that 😂)
Very disappointing Afternoon tea and disabled access
Avaliou em 16 de Outubro de 2021
Champagne afternoon tea lacklustre!!! The only good thing about this was the champagne! The food was minimal, dry, and unexciting. A tortilla had been wrapped around a slice of ham for one of the sandwiches.
We were not offered a top up
Of hot water for the tea, so I asked for some and it was forgotten !! Although there is nothing on the website or email about needing a ‘hard copy’ of the gift voucher - which I had on an email on my phone a huge fuss was made for me to email it to the desk ??
My friend who is allergic to strawberries asked for a different flavour of jam she was told it was only strawberry or marmalade !!!!
Lastly, but certainly not least the disabled access is abominable. It is hidden around the back with two spaces which were poorly displayed. I was blocked in by a delivery van for 20 mins.
Won’t be coming back.
Avaliou em 15 de Outubro de 2021
I’ll start upon arrival to the hotel. We were unable to check in as we arrived early (fair enough) so we went for lunch at the lounge bar. The bar staff were non existent - we had to go up to the bar to ask for a menu/ask for the bill/pay for the bill, not ideal.
When the food arrived, we were not given any cutlery/napkins - had to request it. Not sure why a 4 star restaurant / hotel wouldn’t have these items on the table or at least give them with the food.
Food was nice at lunch.
We checked into our ‘luxury king’ room - Bluebell room. I can confirm there is absolutely nothing luxury about that room. It’s tired and outdated with a view of a concrete roof (can’t imagine what the standard rooms are like) and there were not any bed side lamps so it’s either full lights on or none at all which isn’t that cosy of an evening. Bathroom looks akin to what you’d find in a hostel.
Pillows are not good.
Shower head was rubbish and barely any pressure.
Common areas tired and run down - carpets in corridors are filthy and housekeeping trolleys constantly parked up in the way.
We were there for 24 hours and we didn’t hear any music in the lounge bar and the evening restaurant music was like something you’d hear at a wedding ceremony/aisle walk, it gives the whole place a completely soulless feel with no atmosphere. Their website descriptions of the bar and restaurant do not match the reality!
Dinner - waitress kept calling us ‘my lovelies’ which is fine but we found it quite unprofessional. You’d expect that a cafe not a ‘rosette award winning’ restaurant.
Waitress spilt water on the table and didn’t clear it up, just said sorry and made a joke of it. Table was soaked and my glass dripping every time i picked it up.
We had £35 towards food with our package, we both fancied the steak and had asked her regarding the two on the menu (fillet and rib eye) She got them completely mixed up so i ended up with a fillet infront of me (she thinks a fillet is a rib eye) and my friend was served the rib eye. We had to swap them over ourselves when they arrived however we’d asked for them to be cooked differently, but didn’t have the heart to tell the waitress that she is confused by their own menu/what steaks are what, so we just ate the food as it was.
We ordered two small glasses of Malbec which arrived in a carafe, thought this was odd but let her pour it. Tasted nothing like a malbec, was very sharp and tasted as though it had been sat in that carafe for a few days. Sent the wine back but upon check out it was still on our bill.
The food was good however the restaurant had zero atmosphere so we just ate and went back to our ‘luxury’ room.
Spa - we had a 40 min massage included with our package. We arrived 10 mins early to sit and relax in the waiting area and was told sarcastically by one of the spa staff that we were ‘obviously very keen’ which we didn’t really appreciate or understand. Surely we are allowed to show up early to wait which would also benefit the spa staff since we were on time. I chose the back neck and shoulder massage. The therapist had long acrylic nails which i noticed as soon as the massage started. Because of the nails, she was trying her best to use her palms only meaning she could barely apply any pressure, and when she did the nails were stabbing me in the neck/shoulders - not 1 of the 40 minutes was relaxing. The massage was booked for 11:15 on the day of check out and after all of the above i had very low expectations, i was proven correct. I nearly needed to ask her to stop as the nails were beginning to hurt my neck but again felt awkward for the staff member so felt obliged to continue the rest of the lacklustre massage.
Any professional spa manager would not allow staff to have such long nails, i have friends in the industry and it’s pretty standard practice in order to be able to carry out treatments properly.
Staff are lovely but are not 4 star quality and overall, in our opinion, the whole place is definitely not worthy of 4 stars.
To add salt to injury, everything you order has 12.5% service charge whacked on top.
Spa area quite nice
Food quality good
I would recommend looking elsewhere if you are looking for a true, 4 star spa stay. Would not recommend and in truth a bit gutted to have wasted over £400 on one night there. Beware of the exaggerated descriptions on the website and lovely marketing images on social media.