Avaliação dos hóspedes
Pontuação dos viajantes
Perfil dos viajantes
Viagem a sós
Viagem com amigos
Resumo das pontuações
Qualidade do sono
Avaliou em 1 de Agosto de 2021
Friendly people, clean and lots of parking. Wi-Fi is a bit weak in some areas and keeps disconnecting. Pool is closed due to Covid. A/C works well and beds are comfortable.
Continental breakfast is included - toast, muffins, cereal, coffee, tea, milk and juice.
The biggest complaint which should be easily remedied is the ridiculously uncomfortable pillows. They’re super thick and hard. There is no way that anyone can sleep on these without incurring a neck injury.
Avaliou em 18 de Maio de 2021
We found an awful mildew smell in the room we were given I called management to trade rooms but they refused. Saying they were all booked, which was a lie as I looked online at availability... I imagine the other rooms smelled just as bad as ours anyways. I’m sensitive to bad smells and had a headache the entire time because of it. Never going back again.
Not Impressed - MOUSE POOP IN ROOM
Avaliou em 22 de Junho de 2020
We just came back from a 2 night stay at this hotel. We were not impressed. Having stayed here from a referral from a family member, we were extra disappointed. I realize that due to Covid, staff is minimal, but thats no excuse.
We found the front desk staff to be nonattentive and disinterested in customer service. They were more interested in sitting in their chair reading.
Our reservation was for 5, yet towels in the room were for 2. We had to ask both days for more towels and cloths. Breakfast was minimal but enough to eat - toast, ceral and oatmeal were the options. Despite being allowed to be open, their pool was still closed.
But the real kicker was our room. We were put in room 318 originally. Upon arriving in the room it was crazy hot. The heater had been left on and the room was +27. It also stunk. But the worst thing was when my daughter was on the ground and then stood up with mouse poop stuck to her knee and hand. We called up the front desk guy who confirmed it was indeed mouse poop. He changed us rooms but offered zero customer service. He gave us a key to room 401 and literally ran away. Room 401 was better but there were candy wrappers on the floor... so obviously their cleaning staff has issues.
Upon check out, I inquired about the mouse poop and what actions thr hotel took. The front desk woman laughed at me and said that upon inspection it was deemed to be chocolate! Ive never seen mouse terd chocolate in my 40 years! I told her that it was very obvious that it was not chocolate... but on the 0.1% chance that it was, obviously the room had not been cleaned. She laughed at me again and walked away from the front counter.
Needless to say, I'm not impressed and would caution anyone from staying here. This hotel needs to desperately improve their customer service as well as retrain their cleaning staff.
Avaliou em 24 de Maio de 2019
We were able to bring our dog with us, which was nice, although they did put us in a different room than what we had originally been booked in for.
The continental breakfast was fine, it consisted of cereal, toast, yogurt, muffins, juice and coffee.
The Vine restaurant was really good, the food was super. It does have modified hours and is no longer open until 4pm.
Avaliou em 20 de Janeiro de 2019
I stayed here one night. The checkin clerk was very helpful and friendly. Check in was quick and efficient.
The room was clean and tidy. The bed was comfy and I slept well. Minimal noise on the floor I was on and from outside.
The breakfast was in the restaurant but still in the buffet style. A waitress served the drinks which was a nice change. Selection of foods was good. Hot foods and continental style foods.
Check out was also quick and efficient.
Huge parking lot and there were plugins available.