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WORST EXPERIENCE EVER
Avaliou em 16 de Setembro de 2021
Worst experience ever. They stole my phone in the reception and they denied me the access to the cameras which would have shown the person who took it. After having waited for over an hour an IT guy who never arrived, we were forced to call the police who confirmed us that they deleted the camera images of that day. As of today, they have neither assisted me or refund me. AVOID IT ALL COSTS.
Super chic hotel
Avaliou em 21 de Junho de 2021
This hotel is super cozy and chic... the room was very clean and service was good. The beds are comfortable and made on a daily basis. We booked room 3 which is the presidential suite and didn’t realize there were 2 additional beds in the loft area. Not sure why they would have beds up there without AC but I guess it’s requested. Breakfast was included with our stay. They offer continental breakfast (eggs). Only CON for me is This place has two pools and both need to be cleaned and shocked, the water is cloudy not clear as it should be.
Helpful beyond expectations
Avaliou em 28 de Fevereiro de 2021
We booked to stay here without realising that children are not allowed. When we arrived with our infant son, the receptionist explained the situation but was so kind and helpful in trying to find alternative arrangements for us. In the end she managed to secure a great room at a sister hotel for the same rate that we had agreed for Soho Boutique Hotel.
We were very touched by this kind effort, which was above and beyond what one might reasonably expect. It left us with a very positive opinion of the hotel, even if we never stayed there!
Like hitting GOLD!
Avaliou em 9 de Janeiro de 2021
Holbox itself must be Mexico´s best kept secret, what a place! But that is a different story.
For a stay on Holbox, it does not get better than this hotel. Lovely, quiet area close to fairytale beaches and relaxing places, yet near to the center of the island where it all happens.
Rooms are spacious, clean and comfortable. Beds offer a great sleep, the beautiful bathrooms have all you need.
The property has a courtyard pool as well as a smaller one on the roof with great views. Breakfast was excellent despite the COVID related challenges they face.
Staff is extremely friendly and helpful, which of course makes the stay extra special.
We had a magical time and cannot wait to get back later this year!
BEWARE! STAFF BURGLARIZES!
Avaliou em 25 de Novembro de 2020
Highly recommend that you miss this place. I booked a five night stay and had to leave after three nights when my room (which was kept lock at all times) was burglarized.
I reported it to the front desk associate, Blanca, who admittedly said "I saw the cleaning guy go around to many rooms with his cleaning supplies today, but didn't clean, and then he just disappeared off the island. I've been trying to figure out why and now it makes sense." Wow. They reviewed the security footage and confirmed that he was, indeed, the only other person to enter my room that day. Sounds like an open and shut case, but she refused to do anything about it saying they don't have any information on him as they use an outside cleaning company that sends a revolving door of new cleaners. They don't have records of the very people who have direct access to guests and, furthermore, they refuse to take responsibility for them. Sounds about a scam to me.
This place is not safe and, for all I know, they could all be thieving together. Not to mention they don't offer any food outside of breakfast and the rooms smell like mold. Waste of space this place is. Great pancakes though.