Avaliação dos hóspedes
Pontuação dos viajantes
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Viagem a sós
Viagem com amigos
Resumo das pontuações
Qualidade do sono
Customer Service Above and Beyond
Avaliou em 12 de Outubro de 2021
While this hotel is a bit dated and perhaps not the "Marriott quality" some might expect, the customer service more than makes up for it. I've been coming here for the last 6 years for business and don't think twice when booking. The location is by far the best with ZERO resort fees. A HUGE shout out to Larissa, the hotel manager, who goes above and beyond for her customers. Greeting me by my first name with a smile and always asking if I need anything after a 10 hour day is something you don't find in most service jobs these days. My loyalty remains; I'll be 2x/year. Thank you!
Not the Marriott Quality We Are Used To...
Avaliou em 8 de Outubro de 2021
This hotel is in the heart of downtown. It is not the same Marriott quality represented by the hotel brand. The hotel is dated, even though they have attempted to renovated it at some point. The rooms are super small. I'm not sure if the bed was a true queen size. The bathroom and shower is very small and dated. There is no where in the room to store your luggage, and you will likely be stepping over it to get to the bed. The doors have been painted over to maintain an updated appearance. It just was not the Marriott quality we are used to. I'm not sure this one should be under the Marriott brand. Also, you will hear the street noise. We were on he 14th floor and clearly heard the trash truck.
Good for a few nights
Avaliou em 12 de Setembro de 2021
We started our Hawaii trip with three nights at the Courtyard Waikiki and it definitely met our needs and was in a good location for exploring O'ahu. It was by far the most reasonably priced hotel I found in Waikiki during our travel time.
When we checked in we were told our room was upgraded and I'd hate to see a regular room if that was the case. It was a tiny space, with just enough space on one side of the bed for my suitcase. My husband kept his suitcase by the desk and had to step around it each time he moved around the room. The shower was probably the tiniest I've ever been in. I think the mention of an "upgrade" raised our expectations a bit.
We had a mountain view and balcony that was great to watch the changing sky when the sun rose and set.
The staff was friendly and the valet's very quick to retrieve the car when we needed it.
One downside - when we requested new towels after two days some of the ones brought to us had stains on them. We realized just as we were showering before bed so we just used our beach towels we packed instead of calling down for replacements. I'm guessing their housekeeping staff has been downsized with COVID, but more attention to detail would be good. As a guest, be sure to check your towels before using them.
Solid, overpriced for bonvoy members.
Avaliou em 5 de Setembro de 2021
This is a solid hotel. The rooms are a little basic for courtyard standard but this is Hawaii we are talking about. Ultimately the service here is good, the facilities are nice, and since this is the only technically non resort hotel in Waikiki you can see your bonvoy tier benefits in full. I think for that reason this hotel is usually priced fairly high, sometimes even more than luxury resorts. I am very disappointed however that the price for marriott members on the app is sometimes close to twice as high as 3rd vendor sites. Someone definitely needs to look into that and for that reason I've been staying here less and less.
The staff at this Marriott saved our trip!
Avaliou em 15 de Agosto de 2021
My husband and I stayed for 3 days at this Courtyard and had an AirBnB booked for the remaining 7 days to accommodate family flying in for our son's wedding. The morning we were supposed to check out and move to our AirBnB, which had been booked and paid for 6 months in advance, they canceled on us and gave no reason. AirBnB customer service was terrible and suggested we look for other AirBnB accommodations because they couldn't reach the host of the property. I then called downstairs to the front desk of this hotel in tears and spoke to Marissa. She immediately understood the urgency of the situation and searched for 3 rooms to hold for us. Waikiki was very busy and I know that she had to do some quick thinking to accommodate us. She was able to put my mind at ease right away and told me not to worry, that we, along with my 1 year old granddaughter, would have a place to stay. She then also advised the staff at the front desk of the situation so when I called downstairs again, the person who answered knew about everything so I didn't have to explain everything again. Between Suki, Marissa, Victoria, and Kayla, I felt like I was in great hands and everything would be ok. When they found out that one of the rooms was for the bride and groom, they even waived the upgrade fee as a gift.
This trip could have been catastrophic. If it wasn't for the Marriott staff here, we could have found ourselves homeless in Hawaii. From the Custodian to the Housekeepers and Front Desk staff, this Marriott consistently went above and beyond. Our family had an amazing experience, the wedding was beautiful, and we are loyal Marriott guests for life. Mahalo to this wonderful group of people. They know how 5 star customer service is done!