Apenas são permitidos animais de serviço.
Isso mesmo: se acontecer algum imprevisto, você tem a facilidade de cancelar até duas semanas após a sua compra, sem qualquer multa ou cobrança extra.
*Para semanas de feriados será cobrada multa de 50%.
*No dia do check-in ou posterior ao mesmo será cobrada multa de 100%.
*Se você optar pelos créditos para utilizar em futuras viagens, poderá efetuar o cancelamento gratuito (com exceção do dia do check-in e semanas de feriados) até a véspera do check-in - sem qualquer cobrança de multa.
Baseada em 40 avaliações
Pontuação dos viajantes
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Resumo das pontuações
No Food, No supplies, No Breakfast, Poor Customer Service
I booked this property thinking it was a customer service oriented property, and up to par with the 2.5 star rating on booking.com. However it is lacking in most key areas you’d not expect for a property that is a FORMER COMFORT SUITES. The windows on the facia of the property were smothered & covered in plastic as if being painted but there was no one painting on day one. The front desk and lobby are NOT serving breakfast as stated in the booking.com ad, and neither did they have any travel amenities such as disposable toothbrushes etc. The rooms fortunately were on par with the Comfort Suites Brand (I’m a Platinum member and have stayed at several in the area fortunately, unfortunately?) so that’s beneficial but all in all they SHOULD NOT be open for business as incomplete in their transition as they are. On my 2nd night rest was interrupted by children running and banging at 7 A.M.! Front desk clerk Brenda did NOTHING to quell the disturbance. After calling her TWICE about the matter she decided to retaliate by ordering me to checkout at 11 a.m. instead of 12 noon as I had done the day before. In all...PICK ANOTHER PROPERTY! They do NOT have Keira’s worked out nor are they ready to be open yet.
Friendly Staff Comfy beds
We chose this hotel based on location while visiting a sick relative that lives in the area. The manager gave us a good rate and the entire staff have been wonderful. It is a typical Comfort Suites hotel. We have stayed twice and the first room was a bit tired but our second room was great. It is walking distance to several restaurants and is next door to a flood control wetland park with about a mile of paved walking paths with bridges over ponds. After a day of dealing with doctor appointments and treatments, the park was very peaceful and stress relieving. It is on a busy road and the area has some congestion. If you are looking for an inexpensive hotel in the Mission Bend area of Houston this one is great.
Nice nice for the $$$
I had a conference in February and stayed here. The front desk personnel was very pleasant and able to efficiently check in and advise components of our trip. Room was nice AC was ice cold which I love. Breakfast was available in the am with variety. It was well lit at night which I thought was positive.
Internet wifi not working; poor customer service; rooms need update
There are 5 people in our group and I reserved a two-bed suite with a sofabed. When I checked in, I requested 4 room keys. The customer service representative refused to provide 4 room keys and stated "We only provide two room keys for security reasons.". What? I've never heard of it. I've been staying in Comfort suites many times recently and they all use the same room key systems. I had never had any trouble requesting 4 or even 6 keys in the past. The customer service representative at the counter was unfriendly and borderline rude. The room is not great either. The refrigerator door was broken. The room walls has patches and unpainted spots. You don't want to stay here if you have other options. The hotel wifi doesn't work at all.
I would not recommend this hotel UNLESS you have an attitude problem. Fake smiles, fake courtesy, and horrible guests...The guests and the staff. Nice on the outside horrible atmosphere on the inside.