Apenas são permitidos animais de serviço.
Valores referentes as taxas administrativas estão incluídas no momento da finalização da compra, no site do Hurb.Impostos locais, taxas de serviços e resort fees podem não estar inclusas e devem ser pagas diretamente ao hotel.
Viajante, aqui o cancelamento é GRATUITO!*
Isso mesmo: se acontecer algum imprevisto, você tem a facilidade de cancelar até duas semanas após a sua compra, sem qualquer multa ou cobrança extra.
*O cancelamento grátis é válido até 14 dias após a compra (com exceção do dia do check-in ou check-in em semanas de feriados). Após este prazo, será aplicada uma multa de 20%.
*Para semanas de feriados será cobrada multa de 50%.
*No dia do check-in ou posterior ao mesmo será cobrada multa de 100%.
*Se você optar pelos créditos para utilizar em futuras viagens, poderá efetuar o cancelamento gratuito (com exceção do dia do check-in e semanas de feriados) até a véspera do check-in - sem qualquer cobrança de multa.
Baseada em 4 avaliações
Pontuação dos viajantes
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Resumo das pontuações
Been Staying Here Year After Year
Every year, we travel to Houston for HP CodeWars, a programming contest for high school students at HP Headquarters (just up the road). We enjoy staying at a Residence Inn because we can give the students spacious two-bedrooms suites with a living room and a kitchenette. This location is highly accommodating to our group of 35+ students and staff. You might have read they renovated the place; it's much better than it used to be. They were so kind to us even when we had to stay during their renovation process. Shall we do a break-down of things for your reading enjoyment? Rooms: Spacious and clean. Staff: Friendly, friendly, friendly! Pool: It's indoor and has water. It's good! Patio: Fire pit, grill, chairs. Great place to chill on a cool night. Workout room: Good enough. Don't expect a Gold's gym on the site. Breakfast: It's free food. You gonna complain about free food? We're planning on staying at this hotel as long as it's there. We've stayed at other properties (which was a huge mistake), and this is the best one we've been to thus far.
A Nice and Clean Stay
We just returned from a 5 night (4 Marriott) work trip in the Houston area. After reading the other reviews on the Residence Inn Willowbrook we were very skeptical, but this is the location we needed to be in so we thought that we would take our chances. I would like to add that the renovations are now complete and the Inn feels new and clean. I can sympathize with the other reviewer .... we have recently stayed at several Marriott properties undergoing renovations and it is not a pleasant experience! As for our stay....our room was clean .... just wish the bathrooms had been updated to a shower instead of climbing into a bath tub. There are tons of outlets in the room! The Queen bed is not really a queen, its a double, but the king was a king. The breakfast offered many healthy selections and entrees were served hot and kept fresh. The area was immaculate. The evening wine reception was not nearly as nice as other Residence Inn's. Selections were limited and served off of the gathering table instead on in the breakfast area. The staff was warm, welcoming and accommodating. I actually made the comment to my husband that everyone seemed to enjoy working there. I did have the pleasure of meeting both Ramona(Sales) and the manager Elisse and they were both friendly and addressed our needs. With that said, we had major issues our next two nights at the Marriotts we stayed in (or should I say almost stayed in ) in San Antonio. I miss the quality of service that we enjoyed with SPG and Sheraton and we are beyond disappointed and frustrated with Marriott and Bonvoy. In general, they no longer even attempt to right a wrong or own up to the sub par properties they have their names on.
Worst Service I've Ever Received in my 74 nights at a Marriott this year
There are many Marriotts that you can stay at in Houston. Don't make the same mistake I made by choosing to stay at this Residence Inn. I brought a challenge to the Assistant General Manager on duty, whose name I will not disclose in order to protect his integrity (you're welcome), and even with a title like his, I take it he was not empowered to help resolve my issue. When I woke up one morning, I washed my hands and reached for a hand towel, only to be greeted by a roach whom was not on my reservation when I booked this room. In my 74 nights at a Marriott this year, this is the second time I run into a roach in my room. The first time, I was awarded 5K points by the hotel which is ridiculous by Marriott Standards. I called the Marriott Customer Service Line and they awarded me an extra 35K points for the grotesque inconvenience. At this Residence Inn, the Assistant General Manager awarded me 2K points. I was in disbelief because of how disgusting it is to find a ROACH in your room, let alone on towels that WE USE, and it takes at least 17.5K to earn a free night with Marriott. I called the Marriott Customer Service line again but this time, they told me that the hotel would have to take care of me because they are cracking down on highly sensitive issues such as this one. They called the Assistant General Manager back and let him know that I was not satisfied with his poor idea of a resolution. He then awarded me another 3K points and told me to contact him with any questions or concerns. My best friend ran a Marriott for 7 years. Marriott uses multiple pest control services including EcoLab. When there is a bug in your room, the hotel is supposed to comp your night (something that was not offered to me as an option either), and EcoLab pays Marriott for your stay. I did not care to receive my money back for my stay because I was traveling for work. Instead, I wanted the same respect I was given the first time I called the Marriott Customer Service Line when I received a total of 40K points from the hotel and customer service. I DO NOT DEAL WITH BUGS AT HOME! I should NOT have to deal with ROACHES when paying to stay at a Marriott Hotel! The Assistant General Manager tried to resolve my issue two separate times but failed to do so by being stingy with points that don't affect the hotel. I asked him if he would be satisfied with 5K points for a ROACH IN HIS ROOM on a towel that people use to wipe their hands and face! He failed to answer my question and told me that he understood my frustration when he clearly did not. 5K points does not even equate to a THIRD of a free night at a Marriott. With standards that come with the Marriott name, I am deeply disappointed with the service I received. That's that I did not even complain about the fact that there was NO CONDITIONER in my shower. Don't ever stay at this Residence Inn. Save yourself the headache and take your business somewhere it will be appreciated. I voiced my displeasure to the Assistant General Manager for the way everything was handled and he told me that a GM would reach out to me to try and resolve this issue. It's been over 4 days and I have not received a single call. Needless to say, I won't ever be staying here again and you shouldn't either.
Horrible customer service
When I booked our 2 bedroom suite at this hotel, I was told that the renovation was suppose to be completed by our arrival. And if the construction was not finished, I was assured that “the construction is in a different wing of the hotel and would not affect our stay at all.” But we experienced some major problems: 1) the gym and swimming pool were still being renovated so we could not use the facilities to work out 2) 2 of our 3 TVs did not work 3) the key cards did not work for the front door so we were stuck outside at night bc the front desk receptionist was not at her post 4) when the sofabed was opened fully, there was no room to walk around the sofabed bc the foot of the bed hit the tv console. My hubby had to climb OVER me during the night to get out of bed! 5) I was assured that the hotel manager (Elisse Kim) would contact me to discuss these problems, but Elisse Kim does not care about the customer enough to reply to my email. I would definitely, unequivocally recommend that you stay at a DIFFERENT hotel! This hotel doesn’t care about the customer’s needs or happiness. It must be noted that after being loyal Hilton Embassy Suites customers for nearly 20 years, we took a chance last summer and stayed at the Residence Inn in Midtown Savannah. It is bc of the great customer service we received in Savannah that we booked 3 additional stays with RI. Ironically, if our first Residence Inn experience was similar to our Houston Northwest/Willowbrook encounter, we would have definitely remained Embassy Suites customers!!! Unfortunately, this experience is making me rethink our loyalty and we may once again frequent Embassy Suites.