Residence Inn Houston West/Beltway 8 at Clay Road
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Informações do estabelecimento
Saída até: 11:00
10421 Clay Rd, Houston, TX 77043, USA - Houston, Texas - Estados Unidos - 77043
Comodidades do estabelecimento
Saída até: 11:00
Avaliação dos hóspedes
Pontuação dos viajantes
Perfil dos viajantes
Viagem a sós
Viagem com amigos
Resumo das pontuações
Qualidade do sono
Nice Property - a Few Issues
Avaliou em 6 de maio de 2022
Property is actually an attractive, clean facility. There was one front desk employee who was quite personable and we felt welcome every time we walked by the front desk since he made an effort to speak and say something friendly. The room was clean and serviced daily. The breakfast was adequate - nothing special. I was impressed that the small pool had ramp access for special needs patrons. I had an issue with the type of room and subsequent change in rates upon arrival from what I had originally reserved. The front desk/manager tried to make adjustments to the charges on my credit card - but it took several emails and several days to get that issue resolved. Also, they add a $7/day parking fee to your bill. I am not sure why - the property has no valet and is not in the midst of any special parking structure - that was a total ripoff. I found it interesting when we arrived first night, we were checking in at the front desk and asked where the ice machine was located, we were told by the lady at the front desk that they didn't have ice machines - we were told to turn on the ice maker in the room refrigerator and the ice would be coming in a couple of hours. While I was still at the front desk, two gentlemen came to the front desk and asked the same question - the same lady told those two guys to wait and she would take care of them. Hmmm.
Beautiful Hotel / Sterile Emotionless Employees
Avaliou em 31 de dezembro de 2021
The hotel is beautiful, clean and new, but the staff is best described as “sterile” and emotionless. If you ask a question, responses are straight and to the point either yes or no. We stayed at several Residence Inns during a trip to TX and this one is overall uninviting bc of the lifeless staff and lack of customer service . No coffee, bottled water or cookies like other inns. Nope, here they charge you an extra $7 a night for parking and act like they could care less about your experience with them.
Avaliou em 6 de setembro de 2021
Stay away management is terrible , was not allowed access to outside sitting area after 10:00pm Worst experience I have ever had at a hotel Check the reviews and make your own decisions But they are correct Marriott should find qualified help Stay away!!!!!!!!!
Parking Charge during stay and rude Managerial Staff
Avaliou em 27 de junho de 2021
I would frequent this Residence Inn repeatedly but after this weekend I will NEVER come back. The General Manager and the other Manager that was on duty need to get some interpersonal skills. I asked both about the parking charge and really never got an clear answer. There is no big venue in the area so why are patrons being assessed an $7.00 parking charge daily. Lastly, only cleaning of rooms once a week? Glad this was only a weekend stay. I’ve stayed at this Residence Inn on several occasions and the prior staff were more considerate and more customer service orientated. I will go down the street to the Residence Inn in Pasadena,TX they know what right looks like. PERIOD!!!
Honest and nice staff
Avaliou em 31 de dezembro de 2020
Beautiful clean room and convenient location to west Houston! Most importantly mom left her Louis Vuitton bag and they returned it days later when she realized it was lost! Love this hotel staff will stay again!