Informações do estabelecimento
Saída até: 11:00
Altaycesme Mah. Samanyolu Sok. No:23 Maltepe Istanbul, Turkey - Istambul, Istambul - Turquia - 34843
Comodidades do estabelecimento
Saída até: 11:00
Avaliação dos hóspedes
Pontuação dos viajantes
Perfil dos viajantes
Viagem a sós
Viagem com amigos
Resumo das pontuações
Qualidade do sono
Find someplace else to stay! Especially if you don’t like being in a room that feels like a sauna.
Avaliou em 23 de novembro de 2022
I came to Turkey for a hair transplant and this is the hotel the clinic recommended. If anyone is think going about staying at this hotel I would HIGHLY reconsider. Yes it looks nice in pics but it’s a pretty basic hotel. Nothing luxury about it. It is in desperate need of an update. The hotel allows smoking so the entire hotel smells of smoke. Not good. Especially for me as someone with asthma. On top of that their air conditioning did not work so the tiny room was extremely hot and smoky. I complained to the building about not having a/c and they were not empathetic but simply explained that the entire building ac was turned off. I didn’t really understand but I assume that at a certain time of year they just turn off the air conditioning. I asked for a fan and they didn’t have any. I couldn’t take the heat or the smoke so had to move to a different but way better hotel that was cheaper. To note the hotel did say they would refund me for the night I did not stay. I have yet to see the refund. Also to note the room was very dirty. I stayed in a one bedroom suite with sea view. Barely a sea view and the windows were so dirty you couldn’t see anything anyway. Also the couch was stained and disgusting there was cigarette burns in the window shade. Overall just DONT if you are thinking about staying here. Way better options. Also do your research about Istanbul this hotel is way in middle of no where. Only plus size was the breakfast buffet was ok.
Burgu Arjaan- No kids club, not really a family friendly hotel- more of an extention of a cosmetic surgery hospital
Avaliou em 22 de agosto de 2022
We booked this hotel for our family of 4 thinking it would be a family friendly hotel with a kids fun club as advertised. Unfortunaty there is nothing for children to do here, no club exists, no entertainment and no kids pool. This hotel caters for people who are having cosmetic surgery in Turkey, the hospitals must have an arrangement with this hotel because the majority of guests had surgery and were mainly Arab. Almost felt like an extention of a hospital & we felt we had to keep telling the kids to be quiet because people were recovering. The positives of the hotel for us: The room/apartment. It was big, comfortable & clean, with a seperate bedroom for the kids. Nice views. A kitchen and lounge area with 2 Tv’s. The breakfast was nice too, open buffet served until 10.30am. The staff are very helpful & friendly. Location: lots of places to eat within walking distance including a starbucks and supermarkets. Our favourite restaurants were Cemil usta and Sette Kanat. It’s easy to get around on the metro, Maltepe station is right outside. We used alot of taxis too. It was a nice clean hotel but not great if you have kids. We had to go out everyday to keep them entertained. On the whole its a nice hotel in a good location.
Avaliou em 1 de agosto de 2022
Stayed here as a group of four, due to some surgery and it being close to the clinic. There are lots of people recuperating here and supporting each other. We had a one bed apartment which was excellent. Cleaned daily, water provided daily, well sound proofed even between the bathroom and bedroom, and certainly didn’t hear anyone next door. Air conditioning was great. The food here was really good, particularly the pasta dishes, reasonably priced too. The bar and restaurant staff were lovely and happy to help when asked, but trying to get their attention initially was tricky. Pool and gym were really good. Close to a couple of supermarkets, Starbucks, metro station and a few restaurants. Would stay again
Don’t expect 5-star service at this 5-star hotel
Avaliou em 21 de julho de 2022
Hotel is nice, located near the Maltepe Metro station. We booked directly on Rotana’s website and got a good membership deal for two nights. We paid extra to get an upgrade to a family suite. Reservations were smooth and easy, and we were informed we could check in at 14.00. We arrived at 16.15, and were asked to wait in the lobby until 17.45 as they had not cleaned our room yet. The receptionist apologized and said he would work on some kind of compensation with his manager, but never got back to us. When we finally got our room, it wasn’t cleaned properly with greasy fingerprints on all doors and surfaces, also our extra bed had not been made. We called guest services, but the phone was hung up on us. I went to the reception twice, and finally third time after another 3.5 hours asked to see the manager who sent a cleaner to our room. The extra bed wasn’t made until I called a fourth time. And was finally ready at 22.30. At dinner in the restaurant food was served late and not simultaneously as you would expect at this price. My starters was served after the other party members finished their main course. Breakfast was chaotic, and waiters were obviously stressed. Hotel itself was nice, but service was definitely sub-standard for a five-star hotel.
Avaliou em 17 de julho de 2022
An excellent hotel in a great place & great breakfast. Special thank's to the breakfast team specially to Kerim Acar who welcome us amazingly 👍 I recommend this hotel so higly❤ And also the hotel was so clean and comfortable. Thx